A framework for team-level reliability through a lens of collaboration
2012 (English)In: International Journal of Emergency Management, ISSN 1471-4825, Vol. 8, no 3, 264-279 p.Article in journal (Refereed) Published
The aim of this paper is to develop a behavioural framework for team-level reliability assessment in which different forms of collaboration are used as measures. The paper draws on current theorising on collaboration wherein the concept is divided into a regulatory and a social dimension. This definition of collaboration is further related to research on team-level reliability, and principles and conditions for reliable collaboration are proposed. The framework is tested empirically in an explorative observation study conducted in the context of a police operational command centre during large-scale critical incident management. In the study, frequencies and variance in interpersonal collaboration are examined. Further, an assessment of team-level reliability is conducted based on the findings. The paper concludes by discussing the potential for using collaboration as an empirical framework for the assessment of team-level reliability.
Place, publisher, year, edition, pages
InderScience Publishers, 2012. Vol. 8, no 3, 264-279 p.
collaboration, high reliability organisations, HRO, high reliability teams, HRT, incident command, crisis management, law enforcement, police, operational command centre, group interactions, team process, police incident management
IdentifiersURN: urn:nbn:se:umu:diva-56047DOI: 10.1504/IJEM.2012.047529OAI: oai:DiVA.org:umu-56047DiVA: diva2:532559