Evaluation of quality in social-work practice
2012 (English)In: Nordic Journal of Social research, ISSN 1892-2783, Vol. 3, 1-17 p.Article in journal (Refereed) Published
This theoretical article describes and discusses the concept of quality in relation to the evaluation of social-work practice. Of particular interest are the difference between quality of services and quality of life and the importance of balancing the stakeholders’ different interests in order to make a sound judgement of quality in social work possible. This article begins with presenting some basic perspectives on quality as well as the transference of the concept of quality from manufacturing industry to social-work practice. Thereafter the two main issues are discussed: the concepts of quality of service and of quality of life and the importance of balancing different stakeholders’ perspectives in the evaluation of quality in social-work practice. This article concludes that: 1) it is crucial to be aware of and to consider the distinction between quality of service and quality of life; 2) clients’ perspective on quality of life is an aspect of outcome that currently receives insufficient attention; 3) clients’ subjective experiences of welfare of well-being deserve greater attention for ethical as well as methodological reasons; and 4) judgement of quality in social work are inevitably dependent on different stakeholders’ perspectives.
Place, publisher, year, edition, pages
Lillehammer, Norge: The Centre for Innovation in Services (CIS) , 2012. Vol. 3, 1-17 p.
Evaluation, Quality of life, Quality of services, welfare, well-being, social work
IdentifiersURN: urn:nbn:se:umu:diva-59608OAI: oai:DiVA.org:umu-59608DiVA: diva2:553360