umu.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Swedish retail banking: A competitive update
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
2009 (Engelska)Ingår i: Competitiveness Review, ISSN 1059-5422, Vol. 19, nr 5, s. 379-390Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose – The present paper aims to extend an ongoing study of Swedish trade journal's, PrivataAffärer, recognition of the “bank of the year.”

Design/methodology/approach – The information used in this paper came from Privata Affärer, which annually recognizes a “best” bank in Sweden. Each issue containing the annual recognition provides the rationale for selecting the specific bank as well as interviews with their CEOs. The data base is robust – every bank in Sweden is surveyed, so results come not from a sample, but a census of banks and banking practice; 17 year's selections are now available.

Findings – Results are interpreted in terms of Porter's five forces model and Stabell-Fjeldstaad value model. For eight of the last 11 years, new entrants have dominated the award; in fact, in the last five years one winner was a virtual bank and another was a subsidiary of a retail grocery chain.

Research limitations/implications – It is tempting to extend results to the USA and elsewhere in the industrialized world, but of course results relate only to Sweden. Nevertheless, it is suggested that competitors who enter with significantly new services can, and do, become popular leaders in this industry.

Practical implications – Sweden tends to be a leader in service theory and development. Consequently, a model exists for developing a competitive edge in other countries.

Originality/value – This paper provides an independent confirmation of service models of competition, which generally are lacking in the literature.

Ort, förlag, år, upplaga, sidor
Emerald Group Publishing Limited, 2009. Vol. 19, nr 5, s. 379-390
Nyckelord [en]
Banking, Competitive strategy, Customer service management, Sweden
Nationell ämneskategori
Företagsekonomi
Forskningsämne
företagsekonomi
Identifikatorer
URN: urn:nbn:se:umu:diva-60392DOI: 10.1108/10595420910995993OAI: oai:DiVA.org:umu-60392DiVA, id: diva2:559724
Tillgänglig från: 2012-10-10 Skapad: 2012-10-10 Senast uppdaterad: 2018-06-08

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Förlagets fulltext

Personposter BETA

Boström, Gert-OlofWilson, Timothy

Sök vidare i DiVA

Av författaren/redaktören
Boström, Gert-OlofWilson, Timothy
Av organisationen
Handelshögskolan vid Umeå universitet (USBE)
Företagsekonomi

Sök vidare utanför DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetricpoäng

doi
urn-nbn
Totalt: 196 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf