umu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Successful Cooperation in Professional Services: What Characteristics Should the Customer Have?
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
1995 (English)In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 24, no 3, 151-165 p.Article in journal (Refereed) Published
Abstract [en]

The service sector is a growing part of the economy in many countries. To be able to survive in this sector, it is necessary to offer the market services that are perceived as having quality. Interviews with both providers and customer stated the importance of cooperation between the two parties. The perspective on cooperation in this article was from the providers' side. The question was, “What characteristics should a customer have?” An aggregation of the different answers to this question by Swedish architects suggested a customer that has good knowledge and relates well with the professional service provider was the best.

Place, publisher, year, edition, pages
Elsevier, 1995. Vol. 24, no 3, 151-165 p.
National Category
Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:umu:diva-60393DOI: 10.1016/0019-8501(94)00042-UOAI: oai:DiVA.org:umu-60393DiVA: diva2:559729
Available from: 2012-10-10 Created: 2012-10-10 Last updated: 2017-12-07

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Boström, Gert-Olof
By organisation
Umeå School of Business and Economics (USBE)
In the same journal
Industrial Marketing Management
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 66 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf