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IT Support for Flight Technicians: An Exploratory Study
Umeå University, Faculty of Social Sciences, Department of Informatics. Interactive Institute Swedish ICT.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2000 (English)In: Proceedings of the 23nd Information Systems Research Seminar in Scandinavia, IRIS23, 2000Conference paper, Published paper (Refereed)
Abstract [en]

This paper reports an interpretive case study conducted at three different airports in Sweden and Norway during 1999. The focus of the study has been to establish an understanding of the work practice of flight technicians and the use of IT support tools for aircraft maintenance. By use of observations, interviews and document reviews, we found three main issues. First, there is a gap between the education of flight technicians and their production work. Second, flight maintenance is time critical, which makes on-site educational efforts difficult. Third, the diversity of computer systems used by flight technicians hinder efficient and productive maintenance, as well as restrain a recent trend towards mobility of IT support tools.

Place, publisher, year, edition, pages
2000.
Keyword [en]
Aircraft Maintenance, IT-support, Interpretive Case Study
National Category
Information Systems
Identifiers
URN: urn:nbn:se:umu:diva-81670OAI: oai:DiVA.org:umu-81670DiVA: diva2:657521
Conference
The 23nd Information Systems Research Seminar in Scandinavia, IRIS23, Laboratorium for Interaction Technology, University of Trollhättan-Uddevalla
Available from: 2013-10-20 Created: 2013-10-20 Last updated: 2013-11-19Bibliographically approved

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Other links

http://daniel.fallman.org/resources/papers/Fallman_IRIS00.pdf

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Fällman, Daniel

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf