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The importance of leadership style and psychosocial work environment to staff-assessed quality of care: implications for home help services
Umeå University, Faculty of Social Sciences, Department of Psychology.
Umeå University, Faculty of Social Sciences, Department of Psychology.
2014 (English)In: Health & Social Care in the Community, ISSN 0966-0410, E-ISSN 1365-2524, Vol. 22, no 5, 461-468 p.Article in journal (Refereed) Published
Abstract [en]

Work in home help services is typically conducted by an assistant nurse or nursing aide in the home of an elderly person, and working conditions have been described as solitary with a high workload, little influence and lack of peer and leader support. Relations between leadership styles, psychosocial work environment and a number of positive and negative employee outcomes have been established in research, but the outcome in terms of quality of care has been addressed to a lesser extent. In the present study, we aimed to focus on working conditions in terms of leadership and the employee psychosocial work environment, and how these conditions are related to the quality of care. The hypothesis was that the relation between a transformational leadership style and quality of care is mediated through organisational and peer support, job control and workload. A cross-sectional survey design was used and a total of 469 questionnaires were distributed (March-April 2012) to assistant nurses in nine Swedish home help organisations, including six municipalities and one private organisation, representing both rural and urban areas (302 questionnaires were returned, yielding a 65% response rate). The results showed that our hypothesis was supported and, when indirect effects were also taken into consideration, there was no direct effect of leadership style on quality of care. The mediated model explained 51% of the variance in quality of care. These results indicate that leadership style is important not only to employee outcomes in home help services but is also indirectly related to quality of care as assessed by staff members.

Place, publisher, year, edition, pages
John Wiley & Sons, 2014. Vol. 22, no 5, 461-468 p.
Keyword [en]
home help services, leadership style, psychosocial work environment, quality of care
National Category
Psychology Environmental Health and Occupational Health Social Work
Identifiers
URN: urn:nbn:se:umu:diva-83687DOI: 10.1111/hsc.12084ISI: 000345902800002PubMedID: 24313819OAI: oai:DiVA.org:umu-83687DiVA: diva2:675528
Note

Accepted for publication 4 October 2013

Available from: 2013-12-04 Created: 2013-12-04 Last updated: 2017-12-06Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • Other style
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Language
  • de-DE
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  • en-US
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  • nn-NO
  • nn-NB
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More languages
Output format
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