Design and Deployment of Everyday UbiComp Solutions at the Hotel: An Empirical Study of Intrinsic Practice Transformation
2013 (English)In: Human Computer Interaction: 6th Latin American Conference, CLIHC 2013, Carrillo, Costa Rica, December 2-6, 2013, Proceedings / [ed] Cesar Collazos, Andréia Liborio, Cristian Rusu, Springer, 2013, 14-21 p.Conference paper (Refereed)
Understanding how people employ digital artifacts in their everyday settings to create more advanced interactive habitats is becoming a key issue in HCI research. This paper aims to contribute to this research by reporting an empirical study of artifact ecologies and their dynamics in day-to-day activities at a hotel. We describe two technological solutions, designed and implemented by people in the settings: (a) converting a paper-based cleaning staff roster into a Google Doc, and (b) switching from a traditional fax machine to email as a technology for handling communication with suppliers. We discuss a range of factors affecting such user-driven innovations, as well as the impact of the technologies on larger-scale interactive habitats.
Place, publisher, year, edition, pages
Springer, 2013. 14-21 p.
, Lecture Notes in Computer Science, ISSN 0302-9743 ; 8278
Habitat, end-user development, intrinsic practice transformation, hotel industry, everyday computing, UbiComp
IdentifiersURN: urn:nbn:se:umu:diva-84841DOI: 10.1007/978-3-319-03068-5_4OAI: oai:DiVA.org:umu-84841DiVA: diva2:689498
6th Latin American Conference, CLIHC 2013, Carrillo, Costa Rica, December 2-6, 2013