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Att möta det okända: Utmaningar vid implementering av ett processorienterat arbetssätt inom offentlig verksamhet
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

This paper aims to shine a light on the challenges connected to the implementation of a process focused way of thinking in a public service organization. To this we have conducted a series of qualitative interviews, primarily from participants of a university driven project. The project aims to teach decision making employees of public service organizations how to use process modeling techniques to increase their efficiency. We have also interviewed the teachers who have taught the courses included in the project. As a final point of view we have also interviewed a researcher and IT consultants to compare novice users with experienced users of process modeling techniques. The interviews resulted in a high amount of data which we then analyzed by categorizing the data in five different categories. These categories provided the base of our result and originated solely from our interviews. We found that we had two main categories, comprehension of the organization and comprehension of the notation. We also found three categories that influenced these two main categories, communication, external factors and synergies and distribution. Our analysis showed that every category, or challenge if you will, could be connected in some way to previous research. As a conclusion we could show that all of our five categories could be verified as challenges connected to the implementation of a process focused way of thinking in a public service organization.

Place, publisher, year, edition, pages
2014. , 55 p.
Series
Informatik Student Paper Bachelor (INFSPB), 2014.12
Keyword [sv]
Processmodellering, UML, LEAN, offentliga verksamheter
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-90044OAI: oai:DiVA.org:umu-90044DiVA: diva2:725994
External cooperation
Statliga myndigheter och kommuner i Sverige och Norge, samt två IT-organisationer i Sverige
Educational program
Programmet för Systemvetenskap
Presentation
2014-06-05, 13:15 (Swedish)
Supervisors
Examiners
Available from: 2014-06-17 Created: 2014-06-17 Last updated: 2014-06-17Bibliographically approved

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fulltext(834 kB)317 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf