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Mobil handel, tillit & sociala medier: En kvalitativ undersökning i hur sociala medier påverkar tillitsskapandet i samband med mobil handel
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Our consumption habits are today under development and alteration. The market for mobile commerce is increasing, as well as the use of social networks with mobile devices. This relatively new approach to online shopping requires that retailers adjust to new strategies related to trust issues. The purpose of this study is to examine how social networks affect the establishment of trust between retailers and customers in mobile commerce. We investigate what kind of strategies retailers apply in order for consumers to gain trust in the mobile environment. We also explore how consumers perceive increased trust in retailers who establish activities in social network. The result of our study indicates that the use of social networks often affects retailers’ trademark in a positive way. We also found that the availability increases when the retailers performs these activities. This can be exemplified by the consumers’ opportunity to get in contact with the retailer through different communication channels. This, among other factors, contributes to a greater sense of trust amongst consumers, which is presented furtherer in the report.

Place, publisher, year, edition, pages
2014. , 28 p.
Series
Informatik Student Paper Bachelor (INFSPB), 2014.21
Keyword [en]
Mobile, commerce, trust
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-90373OAI: oai:DiVA.org:umu-90373DiVA: diva2:727523
Educational program
Programmet för Systemvetenskap
Presentation
2014-06-12, Umeå universitet, Umeå, 15:41 (Swedish)
Supervisors
Examiners
Available from: 2014-07-15 Created: 2014-06-22 Last updated: 2014-07-15Bibliographically approved

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Mobil handel, tillit & sociala medier(1059 kB)233 downloads
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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf