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Kylda matlådor inom äldreomsorgen: En studie om kundernas upplevelse kring beställning, leverans och mat
Umeå University, Faculty of Social Sciences, Department of Food and Nutrition.
Umeå University, Faculty of Social Sciences, Department of Food and Nutrition.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Chilled lunch boxes in elderly care : a study of customers experiences about ordering, delivery and food (English)
Abstract [sv]

Sammanfattning

Bakgrund ”Mat är mer än bukfylla” löd rubriken på en artikel i Skånska tidningen från januari 2014. Artikeln kom av kritiken som riktats mot de kylda matlådorna som på flera ställen serveras inom äldreomsorgen. Artikelns huvudsakliga syfte var att belysa de brister som finns med maten som serveras till de äldre. Att inte få i sig tillräckligt med näring och energi kan leda till komplikationer som exempelvis nedsatt immunförsvar, svårläkta sår, orkeslöshet samt depressioner.

 

Syfte Syftet med studien var att ta reda på hur kunder som utnyttjar tjänsten matdistribution inom äldreomsorgen i en utvald kommun i Mellansverige upplever beställning, leverans samt maten som de får distribuerad av kommunen.

 

Metod En enkät togs fram i samarbete med dietist i utvald kommun. Under våren 2014 delades 170 enkäter ut. Det räknades ut median, genomfördes chi-2-test och t-test. Signifikansnivån sattes till P=0,05

 

Resultat Utifrån de 170 enkäter som skickades ut samlades 89 enkäter in. Studien kom att bestå av 39 stycken män och 49 stycken kvinnor. Informanterna tyckte överlag att maten smakade bra och de var nöjda med beställning och leverans. Det fanns dock skillnader mellan könen, män tenderade att vara mer nöjda/mycket nöjda än kvinnorna.

 

Slutsats Studien visar att kunderna i kommunen sammantaget är nöjda med de kylda matlådorna. Det har inte skett någon större förändring gentemot tidigare studier som gjorts i kommunen, vilket indikerar på att maten håller en god standard. Det vi anser att kommunen bör se över är grönsakerna som medföljer, eftersom de klagomål som framkom av kunderna berörde främst dessa. Vi anser också att vidare studier bör genomföras för att få en djupare bild av upplevelsen kring matsituationen. 

Abstract [en]

Abstract

Background"Food is more than just the amount of food you eat” read the headline on an article from Skåne magazine from January 2014. The article arose because of the criticism levelled against the refrigerated lunch boxes served in senior care. The lunch boxes that were send to the elderly people were not assessed for nutrient content so there could be a lack of nutrients in the boxes. There were also a lack of procedures and controls, to show how much of the food they ate. Not getting enough nutrients and energy can lead to complications such as impaired immune system and depression.

 

Objective The purpose of the study was to find out how customers in senior care in a selected municipality in the middle of Sweden experienced ordering, delivery, and the food that the municipality distributed them.

 

Method A questionnaire was designed in collaboration with the dietician at the selected municipality. During the spring of 2014 170 questionnaires were distributed. It was calculated median and mean some of the results were compared with previous studies conducted in the municipality.

 

Results From the 170 questionnaires sent out 89 samples were returned. The study came to consist of 39 male and 49 women. The informants felt overall that the food tasted good and they were satisfied with the order, delivery and food. There was some differences between the genders, men were more satisfied then the women.

 

Conclusion The study shows that the customers in the municipality overall were satisfied with the lunch boxes. No major changes had occurred since previous studies carried out in the municipality. This indicates that the food was of good standard. What we saw in the comments were that the costumers were complaining about the vegetables that are included in the lunch boxes.  We believe that these complaints need to be resolved by the municipality. We also believe that further studies should be conducted to get at deeper picture of the consumers food experience. 

Place, publisher, year, edition, pages
2014. , 38 p.
Keyword [sv]
Kylda matlådor
National Category
Other Health Sciences
Identifiers
URN: urn:nbn:se:umu:diva-90509OAI: oai:DiVA.org:umu-90509DiVA: diva2:728167
Subject / course
Uppsats i kostvetenskap
Educational program
Food and nutrition programme
Presentation
, Umeå
Supervisors
Examiners
Available from: 2014-11-21 Created: 2014-06-23 Last updated: 2014-11-21Bibliographically approved

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