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En kommunal One Stop Shop: Kan en gemensam kundtjänst verka som motor för verksamhetsutveckling?
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

The aim of this study has been to examine if an implementation of a One Stop Shop in the public sector and its IT-support can serve as a motor for business development. By examine the relation between the One Stop Shop and the public administrations we have tried to answer this question. The municipality that we have examined underwent a big change, seven years ago, when they implemented a One Stop Shop including a IT-support called Flexite. But despite these seven years and the fact that Flexite has changed approach from a Case Management System to a Support System for Business Development the municipality have not adapted to this change. 

Place, publisher, year, edition, pages
2014. , 39 p.
Informatik Student Paper Bachelor (INFSPB), 2014.36
Keyword [sv]
one stop shop, Flexite, gemensam kundtjänst, new public management, business process management, digital era governance, verksamhetsutveckling, offentlig sektor
National Category
Information Systems
URN: urn:nbn:se:umu:diva-94053OAI: diva2:752261
External cooperation
Svensk kommun
Educational program
Programmet för Systemvetenskap
Available from: 2014-10-03 Created: 2014-10-03 Last updated: 2014-10-03Bibliographically approved

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En kommunal One Stop Shop(1294 kB)185 downloads
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