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En kommunal One Stop Shop: Kan en gemensam kundtjänst verka som motor för verksamhetsutveckling?
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

The aim of this study has been to examine if an implementation of a One Stop Shop in the public sector and its IT-support can serve as a motor for business development. By examine the relation between the One Stop Shop and the public administrations we have tried to answer this question. The municipality that we have examined underwent a big change, seven years ago, when they implemented a One Stop Shop including a IT-support called Flexite. But despite these seven years and the fact that Flexite has changed approach from a Case Management System to a Support System for Business Development the municipality have not adapted to this change. 

Place, publisher, year, edition, pages
2014. , 39 p.
Series
Informatik Student Paper Bachelor (INFSPB), 2014.36
Keyword [sv]
one stop shop, Flexite, gemensam kundtjänst, new public management, business process management, digital era governance, verksamhetsutveckling, offentlig sektor
National Category
Information Systems
Identifiers
URN: urn:nbn:se:umu:diva-94053OAI: oai:DiVA.org:umu-94053DiVA: diva2:752261
External cooperation
Svensk kommun
Educational program
Programmet för Systemvetenskap
Supervisors
Examiners
Available from: 2014-10-03 Created: 2014-10-03 Last updated: 2014-10-03Bibliographically approved

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En kommunal One Stop Shop(1294 kB)213 downloads
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File name FULLTEXT01.pdfFile size 1294 kBChecksum SHA-512
9d73ea91da20e63f2ae96c5d8585f7982a9c4b92348fb22ff0e7b466828af603f82bc90d75650024405aa907e0c4304fc89640efc93325b8d45f58cc6d67c5c8
Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf