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Att mötas på Insidan: En användarstudie av Piteå kommuns intranät
Umeå University, Faculty of Arts, Department of culture and media studies.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
To meet on the Inside: A study of the use of Piteå municipality’s intranet (English)
Abstract [sv]

Today’s society has become more and more digitalized and we have access to more information than ever before. This has had a major impact on organizations and their work processes. For example have intranets become a common technical groupware to communicate and get relevant information from inside the organization. A common problem related to this is an over-reliance on the technology, where there's not taking into account that some informal and communicative means are difficult to occur through digital resources.

The aim of this study is to examine the use of an intranet in a municipality, which consists of many different employees with various work situations. The focus in the study is to investigate how the members use the intranet and their view of the information access. The aim is also to study if there are any differences in the opinions between the employees and the managers. The empirical material is collected through a quantitative method, more particularly web surveys.

Theories that are central to the study are organizational communication, sense-making in organizations, push- and pull theory, hegemony, and also prior research about intranet. The outcomes of the study indicate that the intranet is used frequently - primarily to receive news and other information. But at the same time most users finds it difficult to search and find the information they need on the platform. The results shows that the intranet has to be tailored to take greater account of different group’s needs and interest, both in terms of their media habits and in terms of professional information needs. 

Place, publisher, year, edition, pages
2015. , 49 p.
Medier & kommunikation, ISSN 1104-067X
, Karin Westerberg
Keyword [sv]
Intranät, kommunikation, intern kommunikation, kommun, information, meningsskapande
National Category
Humanities Media and Communications
URN: urn:nbn:se:umu:diva-101736OAI: diva2:801701
External cooperation
Piteå Kommun
Educational program
Programme in Media and Communication Studies: Strategic Communication
Available from: 2015-04-13 Created: 2015-04-10 Last updated: 2015-06-26Bibliographically approved

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