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Digital innovation and changing identities: investigating organizational implications of digitalization
Umeå University, Faculty of Social Sciences, Department of Informatics. (IT Management)
2015 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The emergence of digital technology represents a paradigmatic historical shift. As a process transforming sociotechnical structures, digitalization has had pervasive effects on organizing structures and business logics, as well as contemporary society as a whole. In recent years, these effects have been particularly salient in the content-based (e.g. music and imaging), and most recently the print-media (e.g. newspapers and magazines) industries. Facing dramatically declining sales of print media products, publishers have sought to leverage digital technology for innovation. However, the digital revenues still do not yet typically compensate for the decline in print media sales. This thesis explores the organizational implications of digitalization in the media domain. Scholars have increasingly stressed that digital technology has some distinct characteristics that have fundamental implications for innovation. This thesis examines aspects of these implications that have been far from fully explored, including the roles of digital technologies as enablers of process innovation (new methods, procedures or responsibilities), product innovation outcomes (which shift or expand an organization's domain) and associated changes in organizational cognition and identity. The thesis is based on four empirical investigations, reported in appended papers, of the evolution of digital platforms, the new content creation practices they enable, and how traditional print media firms have sought to innovate and reorient themselves in relation to these novel phenomena. The composite analysis illustrates how the distinct characteristics of digital technologies are complicit in transitions from stable to fragile product categories, highlights the need for a dynamic approach to identity orientation, and discusses and proposes key concerns in scholarly studies of digital innovation in organizations based on insights generated by the underlying studies.

Place, publisher, year, edition, pages
Umeå: Umeå Universitet , 2015. , 86 p.
Series
Research reports in informatics, ISSN 1401-4572 ; RR-15.01
Series
Dissertations from the Swedish Research School of Management and Information Technology, 74
Keyword [en]
Digital innovation, digitalization, platforms, media industry, organizational identity
National Category
Information Systems
Research subject
Computer and Information Science
Identifiers
URN: urn:nbn:se:umu:diva-102566ISBN: 978-91-7601-278-9 (print)OAI: oai:DiVA.org:umu-102566DiVA: diva2:808405
Public defence
2015-05-22, MA121, MIT-huset, Umeå universitet, Umeå, 13:00 (English)
Opponent
Supervisors
Available from: 2015-04-30 Created: 2015-04-28 Last updated: 2015-08-25Bibliographically approved
List of papers
1. Oscillating between four orders of design: the case of digital magazines
Open this publication in new window or tab >>Oscillating between four orders of design: the case of digital magazines
2014 (English)In: Design Issues, ISSN 0747-9360, E-ISSN 1531-4790, Vol. 30, no 3, 53-68 p.Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Massachusetts Institute of Technology Press, 2014
National Category
Design Information Systems
Identifiers
urn:nbn:se:umu:diva-91770 (URN)10.1162/DESI_a_00278 (DOI)000338812900006 ()
Available from: 2014-08-18 Created: 2014-08-15 Last updated: 2017-12-05Bibliographically approved
2. Cascading digital innovation: an analysis of cognitive change and identity collapse in a newspaper organization
Open this publication in new window or tab >>Cascading digital innovation: an analysis of cognitive change and identity collapse in a newspaper organization
(English)Manuscript (preprint) (Other academic)
National Category
Information Systems
Research subject
Computer and Information Science
Identifiers
urn:nbn:se:umu:diva-102511 (URN)
Available from: 2015-04-28 Created: 2015-04-28 Last updated: 2015-04-29Bibliographically approved
3. Digital platform evolution: theorizing configurations of innovation and control in the case of Facebook
Open this publication in new window or tab >>Digital platform evolution: theorizing configurations of innovation and control in the case of Facebook
(English)Manuscript (preprint) (Other academic)
National Category
Information Systems
Research subject
Computer and Information Science
Identifiers
urn:nbn:se:umu:diva-102534 (URN)
Available from: 2015-04-28 Created: 2015-04-28 Last updated: 2015-04-29Bibliographically approved
4. Tracing emergent structure in self-organized citizen journalism
Open this publication in new window or tab >>Tracing emergent structure in self-organized citizen journalism
2015 (English)In: Proceedings of the Forty-Eighth Annual Hawaii International Conference on System Sciences, January 5-8, 2015, Computer Society Press, 2015, Los Alamitos, California: Institute of Electrical and Electronics Engineers , 2015, 1543-1552 p.Conference paper, Published paper (Refereed)
Abstract [en]

In citizen journalism, the citizens that used to form the mass audience utilize IT artifacts such as smart phones and social media to inform each other and the broader public. Previous research has highlighted how citizen journalism published on independent web-based platforms can substitute (or complement) traditional news publishing, and illuminated the challenges of integrating elements of citizen journalism into mainstream news organizations. Still, less is known about how self-organized citizen journalism processes emerge and evolve. The paper draws on complexity theory in a detailed analysis of an online forum thread in which users collaboratively investigated and published detailed information about a local murder case. The paper makes two main contributions to the literature on citizen journalism. Firstly, it demonstrates the efficacy of using a complexity perspective. Secondly, it illustrates and theorizes the ways in which IT-based citizen journalism was self- organized via a specific online forum through sequenced interaction themes.

Place, publisher, year, edition, pages
Los Alamitos, California: Institute of Electrical and Electronics Engineers, 2015
Series
Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN 1530-1605
Keyword
Citizen Journalism, Self-organization, Complexity theory
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-101558 (URN)10.1109/HICSS.2015.188 (DOI)000366264101067 ()978-1-4799-7367-5 (ISBN)
Conference
48th Hawaii International Conference on System Sciences (HICSS), January 5-8
Available from: 2015-04-02 Created: 2015-04-02 Last updated: 2016-01-26Bibliographically approved
5. Digital innovation strategy: a framework for diagnosing and improving digital product and service innovation
Open this publication in new window or tab >>Digital innovation strategy: a framework for diagnosing and improving digital product and service innovation
2015 (English)In: Business Horizons, ISSN 0007-6813, E-ISSN 1873-6068, Vol. 58, no 1, 57-67 p.Article in journal (Refereed) Published
Abstract [en]

Digital technology is increasingly important in achieving business goals, and its pervasive effects have resulted in the radical restructuring of entire industries. Consequently, managers’ extensive interest in handling digital innovation is not surprising. Recent research has illustrated how digital technologies give rise to a vast potential for product and service innovation that is difficult to control and predict. Therefore, firms need dynamic tools to support themselves in managing the new types of digital innovation processes that emerge. The nature of these processes forces firms to challenge prior assumptions about their product and service portfolio, their digital environment, and ways of organizing innovation work. In this article, we present a managerial framework that supports firms in this undertaking. The framework, geared at supporting ongoing improvements in digital innovation management, covers five key areas: user experience, value proposition, digital evolution scanning, skills, and improvisation. We also present a diagnostic tool that can be utilized as firms begin the process of implementing the framework. Finally, we conclude with our thoughts on the managerial implications of the framework when going forward in a rapidly changing digital innovation landscape.

Keyword
Digital innovation, Strategy, Value proposition, User experience, Improvisation
National Category
Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-98105 (URN)10.1016/j.bushor.2014.09.001 (DOI)000348087500007 ()
Available from: 2015-01-18 Created: 2015-01-18 Last updated: 2017-12-05Bibliographically approved

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