Teknikens begränsningar: En studie om självbetjäning inom dagligvaruhandeln
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
The underlying aim of this paper is to pinpoint the perceived problems that customers may encounter while using the Self-service technology at a large grocery store in Sweden, with the purpose to later present these problems to the management of the grocery store to give them the chance to correct these problems. A survey at the grocery store was done to see what the customers really thought about the technology. After the survey was completed there was an interview with two representatives from the grocery store’s headquarter. The purpose of this interview was to give the representatives the information gained from the survey, and interview them about the problems which the customers gave us knowledge about.
Place, publisher, year, edition, pages
2015. , 34 p.
Informatik Student Paper Bachelor (INFSPB), 2015.38
SST, självbetjäning, självscanning
Information Systems, Social aspects
IdentifiersURN: urn:nbn:se:umu:diva-109780OAI: oai:DiVA.org:umu-109780DiVA: diva2:859167
Programmet för Systemvetenskap