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Teknikens begränsningar: En studie om självbetjäning inom dagligvaruhandeln
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2015 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

The underlying aim of this paper is to pinpoint the perceived problems that customers may encounter while using the Self-service technology at a large grocery store in Sweden, with the purpose to later present these problems to the management of the grocery store to give them the chance to correct these problems. A survey at the grocery store was done to see what the customers really thought about the technology. After the survey was completed there was an interview with two representatives from the grocery store’s headquarter. The purpose of this interview was to give the representatives the information gained from the survey, and interview them about the problems which the customers gave us knowledge about.

Place, publisher, year, edition, pages
2015. , 34 p.
Series
Informatik Student Paper Bachelor (INFSPB), 2015.38
Keyword [sv]
SST, självbetjäning, självscanning
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-109780OAI: oai:DiVA.org:umu-109780DiVA: diva2:859167
External cooperation
Coop
Educational program
Programmet för Systemvetenskap
Supervisors
Examiners
Available from: 2015-10-06 Created: 2015-10-06 Last updated: 2015-10-06Bibliographically approved

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Type fulltextMimetype application/pdf

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf