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Mobile e-Services and Open Data in e-Government Processes: Transforming Citizen Involvement
Umeå University, Faculty of Social Sciences, Department of Informatics.ORCID iD: 0000-0002-4109-4803
Luleå tekniska universitet.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2015 (English)In: Proceedings of the 17th International Conference on Information Integration and Web-based Applications & Services (iiWAS2015) / [ed] Maria Indrawan-Santiago, Matthias Steinbauer, Ismail Khalil, Gabriele Anderst-Kotsis, New York: Association for Computing Machinery (ACM), 2015, 58-67 p.Conference paper (Refereed)
Abstract [en]

Mobile computing is one of the most important paradigms to influence and enhance modern e-services, mainly due to its anytime and anywhere availability adding value to the delivered service. In a traditional e-government context, the service life cycle takes the form of citizens consuming services provided by public sector bodies. In this paper, we use a novel concept combining mobile e-services and open data to extend and allow possible citizen-driven continuation of the service life cycle. The concept is evaluated throughout the design process, and also becomes the subject of a focus group. Our most important conclusions are that the concept design extends the service life cycle within the public sector context, and also creates new entrances for citizens to participate in generating and acquiring open data, thus transforming citizens' involvement. The result is increased co-operation, as well as increased adoption and availability of data and e-services, enhancing citizen participation.

Place, publisher, year, edition, pages
New York: Association for Computing Machinery (ACM), 2015. 58-67 p.
Series
Informatik Student Paper Bachelor (INFSPB)
Series
, International Conference on Information Integration and Web-based Applications & Services, ISSN 978-1-4503-3491-4 ; 17
Keyword [en]
Mobile e-Services, Open Data, e-Government, Citizen Participation, Concept Evaluation
National Category
Interaction Technologies
Identifiers
URN: urn:nbn:se:umu:diva-114448OAI: oai:DiVA.org:umu-114448DiVA: diva2:895526
Conference
The 17th International Conference on Information Integration and Web-based Applications & Services (iiWAS2015)
Available from: 2016-01-19 Created: 2016-01-19 Last updated: 2016-02-25Bibliographically approved

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