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QoE: Quality of Experience: a conceptual essay
Umeå University, Faculty of Science and Technology, Department of Applied Physics and Electronics.
2007 (English)In: Integration and Innovation Orient to E-Society, Vol 2: Seventh IFIP International Conference on e-Business, e-Services, and e-Society (13E2007), October 10–12, Wuhan, China / [ed] Weijun Wang, Yanhui Li, Zhao Duan et al, New York: Springer-Verlag New York, 2007, Vol. 252, 193-199 p.Conference paper (Refereed)Text
Abstract [en]

The ICT industry and services are on the verge of substituting quality of service and utility functions; with quality of experience, QoE. While intuitive, QoE, has eluded the research community. QoE takes into account what the user is experiencing with new products and services. Once this information is collected, it becomes an input in the development of the new product or new service. But how does one measure directly quality of experience? In this conceptual paper, I discuss from an ICT perspective, the utility function and quality of service, QoS. I also present how active interested the industry is in QoE. I concluded with some key points that may serve as a guideline in the process of constructing the QoE function.

Place, publisher, year, edition, pages
New York: Springer-Verlag New York, 2007. Vol. 252, 193-199 p.
, International federation for information processing, ISSN 1571-5736 ; 252
National Category
Economics and Business Computer Science Information Studies
URN: urn:nbn:se:umu:diva-118230DOI: 10.1007/978-0-387-75494-9_24ISI: 000250665400024ISBN: 978-0-387-75493-2ISBN: 978-0-387-75494-9OAI: diva2:913487
7th IFIP International Conference on e-Business, e-Service, and e-Society, OCT 10-12, 2007, Wuhan, Peoples Republic of China
Available from: 2016-03-21 Created: 2016-03-14 Last updated: 2016-03-21Bibliographically approved

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