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Samhällsorientering ur ett avsändar- och mottagarperspektiv: En kvalitativ studie om hur samhällsorientering ges av Umeåregionen och tas emot av nyanlända flyktingar
Umeå University, Faculty of Arts, Department of culture and media studies.
Umeå University, Faculty of Arts, Department of culture and media studies.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Societal orientation from a sender and recipient perspective : A qualitative study of how societal orientation is given by Umeå region and received by newly arrived refugees (English)
Abstract [en]

This investigation is about how the Civic Orientation Course within Umeåregionen has been

received among newly arrived refugees. The purpose of the essay is to research how the Civic

Orientation has worked within the Umeåregion with focus on the municipality of Umeå, with

both a perspective of transmitter and receiver. The Civic Orientation Course is a legal right

for all refugees between 18-64 years in Sweden and it is an introduction to the Swedish

society. To do this, interviews have been done with one Social Consultant from Umeå

kommun and three newly arrived refugees. The requirements on interviewed newly arrived

refugees have been that they have finished the Civic Orientation course and are over 18 years.

To answer the investigation questions; what kind of information and through which

communication channels have Umeå kommun addressed their communication to newly

arrived refugees, how have the information from Umeå kommun been received among the

newly arrived refugees and how cultural and social differences may matter in the receiving of

the information, three theories have been used; orientalism by Said, Shannon and Weaver

“Model of Communication” and the Encoding/Decoding by Hall.

The result shows that language is the largest barrier for newly arrived refugees to interact

within the Swedish society, even though it is not the purpose of the Civic Orientation to teach

Swedish the course has to give ideas about where interaction can happen with other Swedes.

Overall social and cultural experiences have been the purpose to the distance between

refugees and Swedes. The interviewed are pleased with the course and the teachers but lack

information about how they in certain specific situations are supposed to act in the Swedish


Place, publisher, year, edition, pages
2016. , 44 p.
Keyword [en]
Refugee, Refugees, Civic orientation, Swedish Society
Keyword [sv]
Flytkingmottande, Umeå kommun, Samhällsorientering, Flykting
National Category
Media and Communications
URN: urn:nbn:se:umu:diva-119348OAI: diva2:920367
External cooperation
Umeå kommun
Educational program
Programme in Media and Communication Studies: Strategic Communication
Available from: 2016-04-18 Created: 2016-04-18 Last updated: 2016-04-18Bibliographically approved

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Hanna, Eriksson
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