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"Bygga nytt och bättre": En fallstudie om hur användarupplevelse värderas i en myndighets IT-system
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Many of the administrative information systems at authorities are not designed for the purpose of the business. The systems are often old, rigid, gray and boring. The concept usability has often been used when it comes to designing work systems, but recently the usage of user experience have increased.

This study aimed to understand what value user experience has at a Swedish authority. To get answers we interviewed and observed users of a specific information system and interviewed IT-managers to get their opinions and thoughts on user experience. During this process we created a simple model that captures the complexity of user experience, because user experience is a difficult concept with no clear definition.

Our study concluded that user experience is not requested at this time in authority’s administrative information systems. The users do not request it and are not prioritized by the IT-managers. At the same time research suggests that it becomes more usual and more common to design for a good user experience. We argue that authorities should pay attention to user experience when they develop information systems, because it is important for authorities to keep up with the social and technological development in society.

Place, publisher, year, edition, pages
2016. , 59 p.
Informatik Student Paper Bachelor (INFSPB), SPB 2016.26
Keyword [en]
User experience, information systems, hedonic, pragmatic
Keyword [sv]
Användarupplevelse, informationssystem, hedonisk, pragmatisk
National Category
Social Sciences Information Systems Information Systems, Social aspects
URN: urn:nbn:se:umu:diva-121251OAI: diva2:931698
External cooperation
En statlig myndighet
Educational program
Programme in Behavioural Analysis of IT-Environments
2016-04-27, MA 136, MIT-huset, Campustorget 5, Umeå universitet, Umeå, 14:15 (Swedish)
Available from: 2016-05-30 Created: 2016-05-30 Last updated: 2016-05-30Bibliographically approved

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Matti, SaraAnkkuriniemi, Sinikka
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