umu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
"De har köpt värsta herrgården men använder bara skafferiet": En kvalitativ fallstudie av mjuka kompetensers betydelse för värdeskapande inom IT-branschen
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

When our society is undergoing a shift from a product driven to a service driven economy, this affects the competences that is needed in the work with IT. Research regarding soft skills and evaluation of IT-project success have been conducted throughout the years. There is, however a gap in knowledge around which these soft skills are and how they bring value to different stakeholders in the IT-industry. This research paper therefore aims to fill this gap and answer the questions: What is soft skills? and What are the possibilities and challenges associated with soft skills? To answer these questions data is collected through literature and interviews with people within the IT-field. The research paper focuses on an IT-consultancy and the majority of the interviews are therefore conducted with people within this consultancy. To make a broader understanding on the subject two additional interviews are conducted with representatives from two other IT-organisations. The results from the data collection show that soft skills include: analytical skills, empathic skills, leadership skills, social skills and problem solving skills. The results also show that soft skills lead to better use of systems for customers, more business opportunities for the IT- consultancies and the provider. It also becomes apparent that soft skills come with different types of challenges. These are issues such as how to argue the importance of soft skills for customers, as well as how to value the performed labour carried out by a consultant in possession of soft competence. Our conclusion shows that soft skills are needed in IT- projects and that the competence must get more space both in the literature and within the industry. To solve the issues, communication is concluded to be the key. This study contributes with a framework for how value is contributed to all the included parties in an IT-project. 

Place, publisher, year, edition, pages
2016. , 43 p.
Series
Informatik Student Paper Bachelor (INFSPB), SPB 2016.28
Keyword [en]
soft skills
Keyword [sv]
mjuka kompetenser, värdeskapande, IT-branschen
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:umu:diva-121907OAI: oai:DiVA.org:umu-121907DiVA: diva2:935248
External cooperation
Atea
Educational program
Programme in Behavioural Analysis of IT-Environments
Supervisors
Examiners
Available from: 2016-06-10 Created: 2016-06-10 Last updated: 2016-06-10Bibliographically approved

Open Access in DiVA

LarssonLundqvistStigenius(666 kB)114 downloads
File information
File name FULLTEXT01.pdfFile size 666 kBChecksum SHA-512
5bdce9fcb54400c8d87a14b3c6e7b493d9a2185b97a46a9f692a3c7094c06c40eaee976a25594c35aa1b05185f69587910fc43e5b8830b8dac16403ffe84d6b3
Type fulltextMimetype application/pdf

By organisation
Department of Informatics
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar
Total: 114 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 983 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf