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  • 1.
    Fällman, Daniel
    et al.
    Umeå University, Faculty of Science and Technology, Umeå School of Architecture. Umeå University, Faculty of Social Sciences, Department of Informatics.
    Waterworth, John
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Capturing user experiences of mobile information technology with the repertory grid technique2010In: Human Technology, ISSN 1795-6889, E-ISSN 1795-6889, Vol. 6, no 2, p. 250-268Article in journal (Refereed)
    Abstract [en]

    We describe the application of the repertory grid technique (RGT) as a tool for capturing the user experience of technological artifacts. In noting the artificiality of assessing the emotional impact of interactive artifacts in isolation from cognitive judgments, we argue that HCI techniques must provide practical solutions regarding how to assess the holistic meaning of users’ interactive experiences. RGT is a candidate for this role. This paper takes the reader step by step through setting up, conducting, and analyzing a RGT study. RGT is a technique on the border between qualitative and quantitative research, unique in that it respects the wholeness of cognition and does not separate the intellectual from the emotional aspects of the user experience. Compared to existing methods in HCI, RGT has the advantage of treating experiences holistically, while also providing a degree of quantitative precision and generalizability in their capture.

  • 2.
    Harr, Rikard
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Wiberg, Mikael
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Whittaker, Steve
    UCSC.
    Understanding search behavior in professional social networks2011In: Human Technology, ISSN 1795-6889, E-ISSN 1795-6889, ISSN 1795-6889, Vol. 7, no 3, p. 194-215Article in journal (Refereed)
    Abstract [en]

    We present an empirical study of social interaction in a professional social network. As the point of departure, we take previous research into distributed work and information foraging theory to explore interaction search behavior of individuals active in professional networks, examining how social factors govern their behavior. For this exploration, we focused on the process through which relevant collaborators are chosen to execute shared work tasks in the area of logistics, and identified six characteristics of the explored processes. We recognized the “survival of the social” as a cornerstone for efficient and long-term professional networks and outlined design implications arising from our findings. More specifically, we found that participants are oriented to solutions that involve active social agents and social relations, rather than optimizing based on task characteristics, efficiency, and cost. These behaviors motivate the need for the concept of social interaction foraging.

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