umu.sePublications
Change search
Refine search result
1 - 20 of 20
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the 'Create feeds' function.
  • 1. Al-Jumaili, Mustafa
    et al.
    Rauhala, Ville
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Ramin, Karim
    Parida, Aditya
    Aspects of Data Quality in eMaintenance: A case study of process industry in northern Europe2011Conference paper (Refereed)
  • 2. Brax, Saara A
    et al.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Developing integrated solution offerings for remote diagnostics: a comparative case study of two manufacturers2009In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 29, no 5, 539-560 p.Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper analyzes two manufacturing firms entering condition based maintenance business reveals the complex nature of establishing integrated solutions. Existing literature on integrated solutions is contrasted critically against empirical findings. Design/methodology/approach – Descriptive, comparative case study focuses on solution offerings in two different companies. The data consist of 57 thematic interviews of both manufacturer and customer representatives and company documents. Findings – In integrated solutions, value is created incrementally through the customer-provider co-production process. Building integrated solutions business requires managing the interdependence of the solution components – both within the provider company and the offering, and between the provider and the client – to enable this collaborative process. Research limitations/implications – The case studies were first conducted separately and later compared. However, despite some minor differences in case methodologies, no problems were encountered in the comparative analysis of the data sets. Originality/value – The paper departs from the canons of earlier literature as it proposes a revised definition for integrated solution offerings; it emphasizes balanced amalgamation of multiple perspectives instead of just replacing the old ones; it questions the view of solutions development as a straight-forward implementation process; and it switches perspective from the manufacturer to the business of the client as the main system.

  • 3.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Digitalized industrial equipment: an investigation of remote diagnostics services2010Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    With the ubiquity of digitalization, digital convergence of applications, devices, networks and artifacts presents both challenges and opportunities for individuals, organizations and society. Physical artifacts that were not digital in the recent past are now increasingly becoming intertwined with digital components, providing them with digital capabilities. As a consequence, vast amounts of information that used to be invisible can now be captured, digitized and used in new places and novel ways. Organizations thus seek to innovate IT-enabled services based upon the flows of information across both internal and external organizational boundaries. Because IT-enabled services support organizational actors in communicating and collaborating both inside and outside the organizations’ boundaries, they can also assimilate and diffuse knowledge across these boundaries.

    The thesis is a collection of five papers and a cover paper reporting an exploration of the role of digitalized equipment in boundary-spanning practices as a contribution to the design and implementation of IT-enabled services. Three embedded case studies of Swedish industrial organizations provide an opportunity to address the research question. The findings are based on studies of remote diagnostics services for industrial equipment enabled by remote diagnostics systems, an application family within ubiquitous computing.

    The thesis illustrates that remote diagnostics systems have a profound impact on how organizational boundaries that were drawn as ‘cross-overs’ are becoming less limited by constraints of time, space and the type of data shared. These systems permit workers at remote sites to gain access to information about external dispersed equipment and production processes. They also create new boundaries between entities that were not previously connected and across existing boundaries with new information and knowledge. This thesis gives insight into how such information sharing across boundaries may leverage multicontextual practices.

    This thesis contributes to the existing literature with the development of a conceptual apparatus for understanding how embedded technology transforms boundary-spanning practices from a pure social activity to a boundary-spanning assemblage. Boundary spanning is an increasingly complex sociomaterial practice that fundamentally rests on technology as well as human competencies. The technology is deeply intertwined in the boundary-spanning activity as the sensors installed in the monitored equipment serve as the remote technicians’ eyes and ears. Together, the technology and the technicians form a boundary-spanning assemblage.

    While information systems research has called for attention to the ‘IT artifact’, this thesis underscores the importance of the characteristics of the specific technology and the profound effects it has had on its surroundings. In contrast to predominant ubiquitous computing research that mainly explores mobile applications, this thesis also shows how the increased embeddedness of IT makes technology an invisible but ever-present part of everyday work practices. Digitalized equipment with embedded technology thus raises not only novel opportunities but also novel challenges for both users and researchers.

    We can design IT solutions today where people close to the technology have no access to or awareness of it. People can be monitored without visual cues revealing the monitoring. Furthermore, developing or using an IT-enabled service is not merely about developing/using a technology or a system; it also involves issues about the technology’s value creation, its ownership, competencies and customer relationships. IT and services should thus not be considered as separate and subsequent processes: they are deeply intertwined and mutual. This thesis thus suggests that digitalized equipment with embedded technology deserves critical scrutiny.

  • 4.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Embedded relationship in information services: a study of remote diagnostics2009In: Journal of Information Technology Research, ISSN 1938-7857, Vol. 2, no 3, 17-34 p.Article in journal (Refereed)
    Abstract [en]

    Information technology (IT) is increasingly used in the production of services, enabling a self serve channel that challenges the embedded relationship in services. To examine the implications of IT for embedded relationships, we undertook an interpretative case study of a remote diagnostics service in the mining industry. Our analysis suggests that the combination of IT and social efforts by the participants can support embedded relationships to a larger extent than has been shown in previous research.

  • 5.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Making IT visible: the paradox of ubiquitous services in practice2010In: Industrial informatics design, use and innovation: perspectices and services / [ed] Holmström, Jonny, Wiberg, Mikael & Lund, Andreas, Hershey: IGI Global , 2010Chapter in book (Other (popular science, discussion, etc.))
  • 6.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    The embedded panopticon: visibility issues of remote diagnostics surveillance2006In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 18, no 2, 7-28 p.Article in journal (Refereed)
    Abstract [en]

    Remote diagnostics technology is embedded into physical products in order to prevent breakdowns by monitoring the products’ condition via sensors. However, this technology also hides indirect possibilities to monitor the users. The aim of this paper is to explore how remote diagnostics technology changes surveillance and its ethical consequences by studying which surveillance dilemmas users and suppliers identify in remote diagnostics technology and the rationale behind their perspectives. The results show how visibility and non-visibility are of decisive importance concerning whether or not users can examine ethical dilemmas in computer use as visibility seems to be what triggers employees’ feelings of being monitored or not. Despite their monitoring possibilities, remote diagnostics systems do not seem to evoke such feelings. By embedding technology and thereby also the monitoring into physical things, both the technology and the cues of surveillance become concealed, both literally and virtually for the user. To the user the direct reminders of surveillance are thus embedded together with the technology, creating an embedded panopticon. As the users cannot examine possible ethical dilemmas the responsibility remains with the suppliers and challenges them to pick a strategy for how to handle ethical questions.

  • 7.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Ubiquitous computing and the double immutability of remote diagnosis technology: An exploration into six cases of remote diagnostics technology use2005In: Designing ubiquitous information environments: Socio-technical issues and challenges / [ed] Carsten Sorensen, Youngjin Yoo, Kalle Lyytinen, Janice I. DeGross, New York: Springer Verlag , 2005, 153-167 p.Chapter in book (Other (popular science, discussion, etc.))
  • 8.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Levén, Per
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Organizational dimensions of e-maintenance: a multi-contextual perspective2011In: International Journal of Systems Assurance Engineering and Management, ISSN 0975-6809, E-ISSN 0976-4348, Vol. 1, no 3, 210-218 p.Article in journal (Refereed)
    Abstract [en]

    A key objective for e-maintenance efforts is to align maintenance processes with business- and operational processes in order to reach organizational objectives. In the context of the process- and manufacturing industry a key objective for firms is to avoid downtime and to make sure all critical production equipment is up and running. To this end, e-maintenance has become increasingly important for the process- and manufacturing industry. Successful e-maintenance is realized by the organizational use of advanced information technology-solutions which aims at moving maintenance work from being primarily reactive (e.g. to react and respond to equipment breakdowns) to predictive (e.g. to predict when equipment are in need of maintenance before it breaks down). Building on a collaborative project with industrial organizations in the pulp and paper and the mining industry this paper explores organizational opportunities and challenges associated with the design and implementation of IT-based services for remote diagnostics of industrial equipment. We observe opportunities and challenges related to organizational innovation and learning. The paper introduces a multi-contextual perspective to better understand the opportunities and challenges associated with organizational learning and innovation. We argue that in order for e-maintenance services to be successful it must not only build on leading-edge technological solutions but also be built on an explicit model for how the maintenance work is organized and how e-maintenance efforts are aligned with overall organizational objectives.

  • 9.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lyytinen, Kalle
    Department of Information Systems, Case Western Reserve University, Umeå, Sweden.
    Turn to the material: remote diagnostics and new forms of boundary-spanning2009In: Information and organization, ISSN 1471-7727, E-ISSN 1873-7919, Vol. 19, no 4, 233-252 p.Article in journal (Refereed)
    Abstract [en]

    To learn and adapt, organizations engage widely in Information Technology (IT)-mediated boundary-spanning. This involves making sense of a swath of peripheral information made available by digital means so as to expand local knowledge. Prior research on boundary-spanning has paid scant attention to material differences between IT systems in enabling or constraining such activity. In this article, we argue that material features do matter: features afforded by IT systems have a significant impact on the form and content of boundary-spanning. We analyze material features and related affordances provided by remote diagnostics systems – a family of ubiquitous IT systems. These features allow remote diagnostics systems to collect, store, and continuously analyze data about the state of machinery and related production processes across space, time and organizational boundaries. Organizations use these systems to determine when maintenance intervention is needed, or to improve their production processes. Often, these systems are run by external service providers at remote sites, which become the new ears and the eyes of a focal organization’s production processes. Building on a longitudinal multi-site case study of two organizations, we explore the impacts of remote diagnostics systems on boundary-spanning. We observe that material features afforded by the remote diagnostics led the organizations to change their boundary-spanning in contradictory ways. On one hand, they reinforced existing boundaries. On the other hand, they crossed or cut down others, or created new ones. This suggests that the material features of these systems, when combined with new knowledge creation and sharing practices, within and between the local and the remote sites generate richer, multifaceted inter-organizational knowledge flows. We surmise that IT’s new material features will continue to significantly shape organizing logics that determine where and when organizational boundaries are drawn and crossed. Future boundary-spanning will increasingly be shaped by socio-technical assemblages brought together by increasingly pervasive IT capabilities.

  • 10.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lyytinen, Kalle
    Case Western Reserve University, USA.
    Nilsson, Agneta
    Gothenburg University.
    Desituating context in ubiquitous computing: Exploring strategies for the use of remote diagnostic systems for maintenance work2010In: International Journal of Actor-Network Theory and Technological Innovation, ISSN 1942-535X, Vol. 2, no 3, 40-55 p.Article in journal (Refereed)
  • 11.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Levén, Per
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    A Relevant Issue: Establishing Collaborations with Multiple Practitioners2012In: Systems, Signs & Actions, ISSN 1652-8719, E-ISSN 1652-8719, Vol. 6, no 1, 6-21 p.Article in journal (Refereed)
    Abstract [en]

    Practice research involves many different stakeholders who contribute to and derive benefit from the research in different ways. While current practice research has already begun to ex-plore practitioner-researcher collaboration we need to further expand our understanding of how this relationship can be established and be made relevant for multiple practitioners. Against this backdrop, the research question addressed in this paper is: how are practice re-search collaborations established so as to be relevant to a multitude of practitioners with dif-ferent motivations and goals? To address this issue, this paper examines practitioner-researcher collaborations in a large-scale regional innovation network, ProcessIT Innovations. Practice research provides good opportunities for fruitful collaborations between practitioners and researchers; however, the approach requires a dedicated effort to ensure engagement and relevance in the long-term. In practice projects it is necessary to expend a great deal of effort on facilitating practitioner-researcher collaboration and on managing the diverse set of agen-das involved. Our results show that in order to make the collaborations relevant to practition-ers it is important to develop the sensing capacity to detect problems and issues in the local practices. In order to enable this capacity in ProcessIT, former practitioners were hired. More-over, our results show that contributions to local as well as general practices can be organised within an innovation system by forming branch clusters and by involving end-user and suppli-er companies in the projects.

  • 12.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Levén, Per
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    A Relevant Issue: Six Years’ Experience of Organizing Practice - Research Collaborations in Process IT Innovations2012Conference paper (Refereed)
    Abstract [en]

    Practice research involves many different actors that contribute to and gain benefit of the research in different ways. While current practice research has started to explore practitioner - researcher collaboration we need to deepen our understanding of how this relation can be established and be relevant for multiple stakeholders. Against this backdrop, the objectives of this paper are 1) to provide new insights into how practitioner - researcher collaborations can be established within a regional innovation network persisting of a multitude of actors with different motives and goals; and 2) to explore how such a practitioner - researcher collaboration can pursue to be relevant for all actors. To address these objectives, this paper examine practitioner - researcher collaborations in a large-scale regional innovation network, ProcessIT Innovations. Practice research provides good opportunities to fruitful collaborations between practitioners and researchers. But the approach requires a dedicated effort to ensure engagement and relevance in the long run. In practice projects it is necessary to spend major efforts on facilitating practitioner- researcher collaboration and on managing the diverse set of agendas involved. Three lessons from ProcessIT, organize arenas for contributions, implement sense capacity and implement procedures for diagnosing relevance, present our approach of how to balance these interests by ensuring relevance – a relevant issue for all practice research efforts.

  • 13.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Levén, Per
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    From reactive to predictive e-maintenance: Investigating opportunities and challanges associated with design and implementation of remote diagnostics services2010In: eMaintenance 2010, Luleå: Luleå tekniska universitet , 2010Conference paper (Refereed)
  • 14.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Westergren, Ulrika
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Developing remote monitoring services: Important points to consider2004In: Proceedings of the 27th Information systems research seminar in scandinavia (Iris 27), 2004Conference paper (Refereed)
  • 15.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Westergren, Ulrika H
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Technologies for value creation an exploration of remote diagnostics systems in the manufacturing industry2008In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 18, no 3, 227-245 p.Article in journal (Refereed)
    Abstract [en]

    With firms increasingly relying on ubiquitous computing to implement major business initiatives, it is becoming ever more necessary to understand the technological aspects of business developments. This paper analyzes the use of remote diagnostics systems in the manufacturing industry and discusses the opportunities and challenges for the early adopters. It pays specific attention to the impact on business aspects such as the value creation process consisting of relationships, roles, and architecture and the value proposal consisting of a business offer and customer value. The study shows how ubiquitous computing allows manufacturers to become remote service providers while customers can either become co-creators of value or passive receivers of created value. Ubiquitous computing also creates possibilities for the manufacturing industry to design new kinds of business offers based on remote presence. Studying remote diagnostics systems shows that ubiquitous computing creates value when deployed in products, and not just in relation to individuals. Moreover, the design of the value-creation process should not be limited to the single supplier or customer organization, as ubiquitous computing applications take no notice of organizational boundaries.

  • 16.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Westergren, Ulrika
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Technologies for value creation: An exploration of embedded systems use in a business model context2004In: Iris 27 Plenary Papers / [ed] Per Flensburg, Carina Ihlström, Falkenberg, 2004, 123-140 p.Chapter in book (Other (popular science, discussion, etc.))
  • 17.
    Saarikko, Ted
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Burström, Thommie
    Hanken School of Economics, Helsinki, Finland.
    Towards an understanding of entrepreneurial alertness in the formation of platform ecosystems2014In: 22nd European Conference on Information Systems (ECIS), Tel Aviv, June 9-11,  2014, 2014Conference paper (Refereed)
    Abstract [en]

    In platform ecosystems, the platform provider seeks to derive increasing returns over time as the ecosystem of backing actors grows more numerous. While a growing body of research has addressed the ecosystem strategies of large enterprises, less attention has been paid to small firms in the role of platform providers. As small firms do not possess the resources of large enterprises, they are not in a position to ignore the importance of immediate returns needed for the viability of the firm. In a case study, we study the entrepreneurial alertness of a small technology-based firm in promoting a platform for machine-to-machine communication. Our results suggest that balancing increasing and immediate returns requires a variety of entrepreneurial activities that encompasses strategic foresight and systemic insight on one hand, and explorative and exploitative actions on the other. This paper contributes to our understanding of platform ecosystems by addressing the strategies of a small firm as an emerging platform provider.

  • 18.
    Westergren, Ulrika
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Barriers to the adoption of remote monitoring systems in service processes2004In: Service excellence in management: Interdisciplinary contributions / [ed] Bo Edvardsson, Anders Gustafsson, Stephen W Brown, Robert Johnston, Karlstad: Karlstad University Press , 2004Chapter in book (Other (popular science, discussion, etc.))
  • 19.
    Westergren, Ulrika
    et al.
    Umeå University, Faculty of Social Sciences, Informatics.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Informatics.
    Barriers to the adoption of remote monitoring systems in service processes2004In: Proceedings of the QUIS9 conference on Service Excellence in Management: Interdisciplinary Constributions, 2004Conference paper (Refereed)
  • 20.
    Westergren, Ulrika
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Jonsson, Katrin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Gone to the wild: using virtual reality for sensory stimulation2004In: Design and emotion: the experience of everyday things / [ed] Deana McDonagh, Paul Hekkert, Jeroen van Erp, Diane Gyi, London: Taylor & Francis , 2004, 200-204 p.Chapter in book (Other (popular science, discussion, etc.))
1 - 20 of 20
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf