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  • 1.
    Applegate, Lynda
    et al.
    Harvard Business School.
    Nylén, Daniel
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lyytinen, Kalle
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Bonnier: digitalizing the media business2012Report (Other academic)
  • 2.
    Arumugam Malar, Dhanalakshmi
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Arvidsson, Viktor
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Digital Transformation in Banking: Exploring Value Co-Creation in Online Banking Services in India2019In: Journal of Global Information Technology Management, ISSN 1097-198X, Vol. 22, no 1, p. 7-24Article in journal (Refereed)
    Abstract [en]

    Information Technology (IT) use has the potential to enhance firms' capacity to build and sustain competitive advantages. Though a rich literature notes how IT use continues to change the nature, scale, and scope of service delivery, surprisingly few studies have addressed the digital transformation processes through which the introduction of new IT-enabled online services are introduced in firms and industries. To address this issue, we identify and examine the processes through which IT may create or impair business value in service processes. To theorize these processes, we adopt a service-dominant logic perspective that views the customer as a co-creator of firm value and analyze some observed risks, tensions, and socio-technical challenges associated with the introduction of an online banking service system in India. Drawing on the findings, we present implications for IT strategy research and discuss in particular how firms can avoid unexpected value destruction when they increase customer participation in the delivery of online services to create value.

  • 3. Arvidsson, Viktor
    et al.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Digitalization as a strategy practice: what is there to learn from strategy as practice research?2018In: The Routledge companion to management information systems / [ed] Robert D. Galliers and Mari-Klara Stein, Abingdon: Routledge, 2018, p. 218-231Chapter in book (Refereed)
  • 4.
    Arvidsson, Viktor
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Social Media Strategy: Understanding Social Media, IT Strategy, and Organizational Responsiveness in Times of Crisis2013In: Cutter IT Journal, ISSN 1522-7383, Vol. 26, no 12, p. 18-23Article in journal (Refereed)
    Abstract [en]

    The ability to effectively and efficiently interact with the business environment is key to organizational success. To this end, organizations increasingly use IT to enable new, improved flows of information both within and across organizational boundaries. Social media (SM) technologies hold great potential for enabling new forms of communication with distant actors. For this potential to be fully realized, however, investments in technology should be made alongside changes in organizational practice and design. While all IT strategies should complement high-level organizational goals and identify the organizational changes necessary to realize them,1 this is particularly the case with SM strategy, as it necessarily challenges traditional forms of organizing and blurs organizational boundaries.

  • 5.
    Arvidsson, Viktor
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics. Umeå University, Faculty of Social Sciences, Umeå Centre for Gender Studies (UCGS). Swedish Center for Digital Innovation.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics. Swedish Center for Digital Innovation.
    Lyytinen, Kalle
    Case Western Reserve University.
    Information systems use as strategy practice: a multi-dimensional view of strategic information system implementation and use2014In: Journal of strategic information systems, ISSN 0963-8687, E-ISSN 1873-1198, Vol. 23, no 1, p. 45-61Article in journal (Refereed)
    Abstract [en]

    Information systems (IS) are strategic in so far as they are used to realize strategic intent. Yet, while much has been said about aligning IS functionality with the strategic intent and how to organizationally implement strategically aligned systems, less is known of how to successfully implement strategic change associated with system use – a truly critical challenge within strategic IS implementation. Drawing on a strategy-as-practice perspective we address this gap by developing a multi-dimensional view of IS strategy, conceptualizing three key challenges in the IS strategy process, to explain how and why a paper mill, despite successfully implementing a strategic production management system, failed to produce intended strategic change. We call this outcome strategy blindness: organizational incapability to realize the strategic intent of implemented, available system capabilities. Using a longitudinal case study we investigate how cognitive rigidity of key actors and fixed, interrelated practices shaped the implementation of the new production system. We also identify core components and dynamics that constitute a richer multi-dimensional view of the IS strategy implementation (alignment) process. In particular, we identify three salient factors that contribute to strategy blindness – mistranslation of intent, flexibility of the IT artifact and cognitive entrenchment – and discuss how they affect strategic implementation processes. We conclude by discussing implications of our findings for IS strategy theory and practice, especially the contribution of strategy-as-practice to this stream of research.

  • 6.
    Arvidsson, Viktor
    et al.
    Umeå University, Faculty of Social Sciences, Umeå Centre for Gender Studies (UCGS). Umeå University, Faculty of Social Sciences, Department of Informatics. Swedish Center for Digital Innovation.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lyytinen, Kalle
    Case Western Reserve University.
    Outflanking with information technology: a dialectic model of organizational transformationManuscript (preprint) (Other academic)
    Abstract [en]

    The information systems (IS) literature conveys two opposing narratives of how to create radical organizational transformation (OT) with information technology (IT): “Iron fist” scholars argue that such OT is best achieved by resolute leaders capable of driving episodic change by fiat, while “velvet glove” scholars posit that OT is best induced incrementally by compassionate leaders who nurture shared vision and minimize conflict. These narratives portray implicitly gendered management stereotypes and promote accounts of heroism. Built to celebrate deliberate managerial action, they also brush aside back-stage work necessary for successful IS strategy implementation and cast IT in the marginal role of a trigger for or enabler of OT. To address these shortcomings, we advance a dialectic model of OT that views IT as a material change agent. To synthesize insights from these opposing narratives of change, our dialectic model also interrogates dominant assumptions in received OT theory. The model is motivated by an unexpected and intriguing case of OT in a Swedish municipality where initially peripheral actors used IT to gradually bring about a much-contested radical change to the organization’s service logics. These actions resembled the military tactics founded on stealth and surprise that military leaders use to overcome overwhelming enemies; therefore, we term the new OT narrative “outflanking.” The narrative foregrounds three tactical IT uses—shielding, priming, and enrolling—that the actors deployed to overcome the opposition. As a result, we theorize that the role of novel IT uses is a necessary component of contemporary OT. Following a call for analyses of OT that recognize material effects of IT, the article concludes with a discussion of how managers can strike alliances with peripheral actors to render their organizations more dynamic, and how researchers need better articulate the complexity of the current IT-based OT.

  • 7.
    Arvidsson, Viktor
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics. Umeå University, Faculty of Social Sciences, Umeå Centre for Gender Studies (UCGS). Swedish Center for Digital Innovation.
    Nylén, Daniel
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lyytinen, Kalle
    Case Western Reserve University.
    To make or fake sense of information technology?: strategic ambiguity as a source of radical changeManuscript (preprint) (Other academic)
    Abstract [en]

    While Information Technology (IT) resources signal different meanings to different actors, strategy scholarship advocates the establishing of tight links between the functional role and strategic purpose of IT resources. Particularly, the “interpretative flexibility” of IT resources is depicted as an obstacle for effective strategy implementation that needs to be overcome through planned deployment, training, and control. We challenge this conventional assumption. Through applying a practice lens in a qualitative multi-site case study, we identify four types of IT resource configurations, theorizing IT resource ambiguity as a source for radical change. Ultimately, we observe how, when, and why ambiguous uses of IT can form critical elements of new IT strategy practices, and suggest several implications of the observed IT resource ambiguity for strategy and management research.

  • 8.
    Augustsson, Nils-Petter
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Living on the edge: balancing rigor and relevance within an action research context2010In: Industrial informatics design use and innovation / [ed] Holmström, Jonny, Wiberg, Mikael & Lund, Andreas, Hershey: IGI Global , 2010, p. 102-121Chapter in book (Other academic)
    Abstract [en]

    This paper describes the efforts in ensuring research relevance by means of an industrial PhD project. The project is aiming at strengthening the relevance of research and development by educating scientists with an insight into the practical aspects of research and development and by developing networks in which knowledge can be effectively disseminated between industry and university. The project is taking its stand with an empirical and industrial centre with a technical solution called Dynamo, which is delivered by the company Logica. Dynamo, an intelligent portal that seamlessly connects systems, user information, roles and rule sets, and its context will provide a rich and useful empirical source from which to launch the action research process. The project contains two distinct stakeholders – industry and academy – jointly guiding the project and making sure that both worlds get a result that is in line with and contributes to their business. To this end two key stakeholders that have taken on the role as gatekeepers of rigor and relevance respectively. Taking position in the middle of the action is the PhD student who, by living the life of both researcher and consultant, will take on the role of balancing rigor and relevance. The chosen research approach together with the complex implementation context together with makes it crucial to take on an open minded selection.

  • 9.
    Augustsson, Nils-Petter
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Nilsson, Agneta
    University of Gothenburg and Chalmers University of Technology.
    From Technological Transitions to Service Transitions: A Study of Attenuation Effects in IT Service Provisioning2015In: Journal of Information Technology Services, ISSN 1975-4256, Vol. 14, no 2, p. 337-354Article in journal (Refereed)
    Abstract [en]

    In a day and age when contemporary businesses are transformed, driven by a service-dominance logic and dependent upon IT, we need to understand how firms cope with technological adaptations and how such technological adaptations can lead to service adaptations. Drawing on a framework on technological transitions and an interpretive longitudinal case study of the services provided by a team within a large public IT firm, this article addresses the following questions:How do service transitions come about? Can we distinguish particular patterns in service transition processes? This research unveils how technological and social dimensions mutually constitute each other within development and implementation of service provisioning. The findings show how:(a) IT plays a fundamental role in service provisioning; (b) technological transitions are the necessary but insufficient preconditions for service transitions; and (c) there are attenuation effects when it comes to the move from technology transition to service transition.

  • 10.
    Augustsson, Nils-Petter
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Nilsson, Agneta
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    The role of context in managing information infrastructure services2010In: ICIS 2010 Proceedings, AIS Electronic Library (AISeL) , 2010Conference paper (Other academic)
    Abstract [en]

    Contemporary organizations are increasingly dependent on information infrastructures to deliver their services. However, information infrastructures are highly complex and dynamic, which lead to considerable management challenges. This research aims to contribute to our understanding of these challenges through an in-depth investigation of a team responsible for information infrastructure services at a large business and technology service company. The complexity and dynamics faced by the team emphasizes the important role of context in managing its information infrastructure services and underlying technology platform. To investigate the team’s practice we therefore adopt contextualist inquiry in combination with a pluralist approach based on four complementary theoretical lenses; technological frames of references, risk management, control versus drift, and dynamic capabilities. As contributions, this research has the dual goal to improve the teams’ practices while at the same time providing new theoretical insights about the role of context in management of information infrastructure services.

  • 11.
    Augustsson, Nils-Petter
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Persson, Thomas
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    The role of visualization techniques in infrastructure projects: towards a technology-centered sociology of projects2003Conference paper (Refereed)
  • 12.
    Boudreau, Marie-Claude
    et al.
    University of Georgia.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Understanding information technology implementation failure: An interpretive case study of information technology adoption in a loosely coupled organization2007In: Innovative technologies for information resources management / [ed] Bello & Khosrow-Pour, IDEA Group , 2007Chapter in book (Other (popular science, discussion, etc.))
  • 13.
    Henfridsson, Ola
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Understanding bottom-up e-commerce: The dialectics of domestication and inscription in the context of people's everyday lives2001Conference paper (Refereed)
  • 14.
    Henfridsson, Ola
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Söderholm, Anders
    Umeå University, Faculty of Social Sciences, Business Administration.
    Beyond the common sense of practice: A case for organizational informatics1997In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 9, no 1, p. 47-56Article in journal (Refereed)
  • 15.
    Henfridsson, Ola
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Söderholm, Anders
    Umeå University, Faculty of Social Sciences, Business Administration.
    Organizational Informatics – On the Notion of Organization in Scandinavian Information Systems Research1997In: Proceedings of IRIS20: Social Informatics. Oslo: Department of informatics, University of Oslo. / [ed] K. Braa & E. Monteiro, 1997Conference paper (Refereed)
  • 16.
    Henfridsson, Ola
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Söderholm, Anders
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    Why are organizational theories so rarely used in Scandinavian IS research?1997In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 9, no 2, p. 53-56Article in journal (Refereed)
  • 17.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Bringing technology back to the study of the socio-technical. How information technology enables and inhibits social action2001Conference paper (Refereed)
  • 18.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Digitala värden och nätverk som social princip2008In: Hållbara värden: åtta essäer om tingens ordning och idéers bärkraft / [ed] Marie Cronqvist, Stockholm: Stiftelsen Riksbankens Jubileumsfonds årsbok , 2008, p. 101-116Chapter in book (Other (popular science, discussion, etc.))
  • 19.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    File sharing beyond grabbing and running: Exploring the sense of community in a peer-to-peer file sharing network2015In: Convergence. The International Journal of Research into New Media Technologies, ISSN 1354-8565, E-ISSN 1748-7382, Vol. 21, no 4, p. 437-449Article in journal (Refereed)
    Abstract [en]

    This study examines how a file sharing system affects its users’ sense of community (SOC). It was expected that the file sharing system would increase members’ knowledge about and participation in the file sharing network which, in turn, would increase their SOC. The aim of this study was to identify the barriers that hinder community building in file sharing networks, by examining how use of a specific network – Direct Connect++ (DC++) – affects its users’ SOC. It was our hypothesis and expectation that extended use of file sharing system would increase members’ knowledge about, and participation in, the file sharing network, and this in turn would increase their SOC. However, although DC++ was found to have a number of properties that coincide with the theories of SOC, two barriers were found that hindered DC++ from working as a genuine community. These barriers were related to anonymity and elitism among community members. The findings challenge previous idealistic theories about the development of an SOC but nonetheless demonstrate the positive effects of network membership.

  • 20.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Information system and organization as multipurpose network2000Doctoral thesis, monograph (Other academic)
    Abstract [en]

       Information systems (IS) are widely acknowledged to be central for contemporary organizations. Along with the increasing importance of new IS in organizations, a school of thought has developed over the last few years that claims that IS and organizations mutually shape each other. While new IS shape organizational structure and behavior, the actual role and importance of IS in organizations is largely dependent on the organizational setting. However, questions of how IS and organizations mutually shape each other have remained largely unexplored.

       The purpose of this thesis is to create better understanding of the design and use of IS in an organizational context. Actor-network theory (ANT) is used as a theoretical perspective to gain an understanding of how IS and organization influence each other. An interpretive case study approach was used for data collection. The case study was conducted in the municipal organization of Umeå, Sweden, over a period 36 months that covered the design process and use of a new IS. Semi-structured interviews, participant observations and document analysis were used as data collection techniques.

       The findings indicate that the municipal organization became intertwined with technology by mobilizing a significant amount of allies in the IS adaption process. It was also found that the character of the IS in the organization was multi-faceted, and there were different versions of the application available for different actors. A new organizational behavior was established as a result of the design and use of the IS. While the new IS contributed to making more available the complicated financial aspects of the municipality, it also contributed in reinforcing a certain view on decision-making that was focused on organizational resources rather than on organizational objectives. The organizational changes that took place were of a constant nature, and there was no closure of the change processes as new issues continuously surfaced that needed attention.

       The concept of evolving multi-purpose networks is coined to describe and analyze the character of the technology dependent organization. The concept of negotiation loop is coined to describe and analyze the processes of IS adaption, where the role and meaning of the IS changes as new actors are enrolled to the network. An evolving multipurpose network is changeful as negotiation loops continue after the IS is established in the organization. The notation of evolving multipurpose networks is meant to stimulate reflection both for researchers and practitioners, underscoring the negotiated character of IS in organizations. It is meant to allow a better understanding for how the design and use of IS in an organizational context is a process of mutual influence between the IS and organization.

  • 21.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    "It's as if Somebody Closed the Door": On the Limits of Organizational Change Around Information Technology1999In: Proceedings of ECIS'99 in Copenhagen, Denmark, 1999, p. 320-329Conference paper (Refereed)
  • 22.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Leadership in context: notes on sharing visions as a key for transformational academic leadership2014In: Reflections on a scientific career: behind the professor's CV / [ed] Markus Hällgren, Copenhagen: Copenhagen Business School Press, 2014, p. 55-64Chapter in book (Refereed)
  • 23.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mobile IT as Immutable Mobiles? Exploring the Enabling Qualities of a Mobile IT Application.2004In: The Interaction Society: Practice, Theories, and Supportive Technologies / [ed] Wiberg, M, IDEA Group , 2004Chapter in book (Other (popular science, discussion, etc.))
  • 24.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Informatics.
    Nätverksekonomins rationaliteter och irrationaliteter: Om innovationsprocesser i informationsteknikens kölvatten2006In: Skytteanska Samfundets årsbok THULE, 2006Chapter in book (Other (popular science, discussion, etc.))
  • 25.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    On the shoulders of giants: understanding Internet-based generative platforms2013In: Immersive Internet: reflections on the entangling of the virtual with society, politics, and the economy, Basingstoke: Palgrave , 2013, p. 204-213Chapter in book (Refereed)
  • 26.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    The Power of Knowledge and the Knowledge of Power: On the Systems Designer as a Translator of Rationalities1995In: Proceedings of the Eighteenth Information Systems Research Seminar In Scandinavia. Gothenburg: Department of Informatics / [ed] Dahlbom, B, 1995Conference paper (Refereed)
  • 27.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Theorizing in IS research: What comes first and what comes after?2005In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 17, no 1, p. 167-174Article in journal (Refereed)
  • 28.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Theorizing in IS research: What comes first and what comes next?2005In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 17, no 1, p. 167-174Article in journal (Refereed)
  • 29.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Boudreau, Marie-Claude
    University of Georgia.
    Communicating and coordinating: occasions for information technology in loosely coupled organizations2006In: Information Resources Management Journal, ISSN 1040-1628, E-ISSN 1533-7979, Vol. 19, no 4, p. 23-38Article in journal (Refereed)
    Abstract [en]

    This article uses the theory of loose coupling to explain failure in the adoption of a technology that was supposed to improve collaboration across one organization’s internal boundaries. The research details an interpretive case study of a single organization, MacGregor Crane, in which relatively autonomous individuals are connected only loosely in terms of their daily interactions. The company implemented Lotus Notes® in an attempt to increase collaboration. However, this effort failed because employees in various units, particularly engineering, were reluctant to share information across unit boundaries. In light of these findings, it is suggested that the successful implementation of a collaborative IT within a loosely coupled organization should involve the reconsideration of the organizational members’ roles and functions.

  • 30.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Felix Stalder,
    University of Toronto.
    Drifting technologies and multi-purpose network: The case of the Swedish Cashcard2001In: Information and organization, ISSN 1471-7727, E-ISSN 1873-7919, Vol. 11, p. 187-206Article in journal (Refereed)
  • 31.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mathiassen, Lars
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Sandberg, Johan
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Wimelius, Henrik
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Green IS2010In: Industrial informatics design, use and innovation: Perspectives and services / [ed] Holmström, Jonny, Wiberg, Mikael & Lund, Andreas, Hershey: IGI Global , 2010, p. 187-195Chapter in book (Other (popular science, discussion, etc.))
    Abstract [en]

    In this chapter, the authors investigate the role of ICT in dealing with environmental challenges facing contemporary industrial organizations. Green IS research can essentially be divided into two groups, focusing on technology per se or on providing tools that decreases environmental impact. Building on a planned research project the authors propose innovation of ICT-based services, and especially collaborative services, as useful strategies for providing firms with sense and respond capabilities in relation to environmental challenges. They also argue research that research relevance and multi-disciplinary competencies are key themes that IS researcher needs to acknowledge in order to contribute to practitioners efforts.

  • 32.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Persson, Anne
    Informatik: En ämnesöversikt2017Report (Other academic)
  • 33.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Robey, Daniel
    Understanding IT’s organizational consequences: An actor network theory approach2005In: Actor-Network Theory and Organizing, Liber, Stockholm , 2005, p. 165-187Chapter in book (Other (popular science, discussion, etc.))
  • 34.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Sandberg, Johan
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mathiassen, Lars
    Georgia State University.
    Educating reflective practitioners: The design of an IT Management Masters Program2011In: Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4 th-7th 2011, 2011, p. 1-10Conference paper (Refereed)
    Abstract [en]

    The IT Management Group at Umeå University, Sweden, has developed a master program in IT management with emphasis on incorporating practice in the learning process. The basic premise lies in the use of reflection-in-action as an approach to presenting students with practical problems throughout the program. We discuss the ways in which practice is at the heart of the program, both as a tool for exemplifying codified knowledge such as technical skills and methods but also as arenas for situated knowledge creation and transfer where reflection and action are intertwined. The paper ends with a discussion of the program design, challenges in implementing the reflective practice approach and competencies the students need in their future professional roles.

  • 35.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Sawyer, Steven
    Syracuse University.
    Requirements engineering blinders: exploring information systems developers’ black-boxing of the emergent character of requirements2011In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 20, p. 34-47Article in journal (Refereed)
    Abstract [en]

    In this paper we focus empirical and conceptual attention on the social construction of information systems (IS) requirements, and illustrate that IS developers too often choose to ignore, and thus effectively black-box, the complexities of gathering requirements in order to simplify both the difficulties of their work and their relations with customers. The empirical contribution of this paper is evidence drawn from a study of how IS developers pursue requirements engineering and how they conceive its value. The factors we found to be important in this process include: the changing needs of the organization, the ways in which structured IS methods are enacted via experience and social competency, the formation of project groups, and finally engagement in interpersonal conflict and negotiations. Our conceptual contribution is theorization on the nature of developing requirements as a process of social learning.

  • 36.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Stolterman, Erik
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Creativity, Communication and Systems Design Methodology1996In: Proceedings of the Nineteenth Information Systems Research Seminar In Scandinavia. Gothenburg: Department of Informatics. / [ed] Dahlbom, B, 1996Conference paper (Refereed)
  • 37.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Tetzlaff, Johan
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Enabling or inhibiting?: exploring the impact of information technology on lean manufacturing2009In: Journal of Information Technology Management, ISSN 1042-1319, no 2, p. 22-34Article in journal (Refereed)
    Abstract [en]

    In recent years researchers have gradually revised their assumptions regarding IT-related change. It is now contended that this is best understood as a dynamic, reciprocal and interpretive process during which manufacturing processes and institutional structures are inextricably linked. The aim of this paper is to better understand the enabling and inhibiting impacts IT has on lean manufacturing. This paper provides a rich picture of a paper mill producing liner reels and the impact of a reel administration system on the manufacturing process. It is important that an IT tool supporting lean manufacturing reflects its organization. When it does the IT tool can act as an enabler of organizational change that in turn increase productivity and the production quality, when it fails to do so it inhibits organizational change and hampers the quality of production. The conclusion is that framing the definition of high production quality regarding product and process is important and that teambuilding would be a contribution to this end by enhancing perspective taking among the employees.

  • 38.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Truex, Duane
    Georgia State University.
    Drop your tools: Exploring theoretical explanations of technological change.2006In: Proceedings of ALOIS 2006, 2006Conference paper (Refereed)
  • 39.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Truex, Duane
    Georgia State University, USA.
    Dropping your tools: exploring when and how theories can serve as blinders in IS research2011In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 28, no 1, p. 283-294Article in journal (Refereed)
    Abstract [en]

    The debate between protagonists of different theoretical approaches continues in the IS field, with little prospect of resolution. The debate is typically characterized by tendentious arguments as advocates of each approach offer a one-sided condemnation of other approaches. Debate on the qualities of theoretical explanations of technological change is hampered by the shadow of supremacist strategies that is cast over the debate, illustrating the manner in which IS researchers are polarized into opposing camps, each viewing the other as inferior. Ironically further polarization is occurring in the ways that various groups of IS scholars are simultaneously calling for order, discipline and clearer notions of the “core of the discipline” while other scholars call for greater research diversity. In order to overcome this polarization we advocate a strategy recommended by Weick [1996]: Drop your tools—hold your concepts lightly and update them frequently. Three reasons for dropping our theoretical tools are put forward—the focus on improving practice, the focus on building cumulative tradition in the mother discipline, and the focus on building cumulative tradition in one’s own discipline—suggesting researchers must consider the “fit” between problem domain, theory and the relationship of the chosen theory to the method of inquiry.

  • 40.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Truex, Duane
    Georgia State University.
    Social Theory in IS research: Some Recommendations for Informed Adaptation of Social Theories in IS research2003Conference paper (Refereed)
  • 41.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Truex, Duane
    Georgia State University.
    What does it mean to be an informed IS researcher? Recommendations for selection and use of social theories in IS research2001Conference paper (Refereed)
  • 42.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Wiberg, Mikael
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lund, Andreas
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Industrial informatics design use and innovation2010Book (Other academic)
  • 43.
    Holmström, Jonny
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Wiberg, Mikael
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lund, Andreas
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Industrial informatics: what we know and what we don't know2010In: Industrial informatics design use and innovation / [ed] Holmström, Jonny, Wiberg, Mikael & Lund, Andreas, IGI Global , 2010, p. 1-4Chapter in book (Other academic)
  • 44. Hsieh, J. J. Po-An
    et al.
    Keil, Mark
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Kvasny, Lynette
    The Bumpy Road to Universal Access: An Actor-Network Analysis of a U.S. Municipal Broadband Internet Initiative2012In: The Information Society, ISSN 0197-2243, E-ISSN 1087-6537, Vol. 28, no 4, p. 264-283Article in journal (Refereed)
    Abstract [en]

    Universal high-speed Internet access can productively transform a nation's economy. However, many municipalities in the United States have been left behind in terms of Internet penetration. Some municipal governments have tried to address this by launching initiatives that aim at offering citywide, universal broad-band access. Unfortunately, most of these initiatives either have been discontinued or have ended in failure. Drawing on actor-network theory, we conducted a 3-year study to investigate the evolution of the Internet TV initiative in LaGrange, Georgia, in the United States. The results reveal distinct interpretations of the initiative by different actor groups (the government, the service providers, socioeconomically advantaged residents, and socioeconomically disadvantaged residents), at different stages of implementation, pointing to tensions among the various groups. These tensions reflect the structural problems embedded in the macro political, economic, and societal context. The findings offer in-sights for policymakers who intend to achieve universal broadband access.

  • 45.
    Johansson, Britt-Marie
    et al.
    Jönköping International Business School.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Richness or Reach? Exploring the activities and consequences of customer communication2003Conference paper (Refereed)
  • 46.
    Jonny, Holmström
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Recombination in digital innovation: Challenges, opportunities, and the importance of a theoretical framework2018In: Information and organization, ISSN 1471-7727, E-ISSN 1873-7919, Vol. 28, no 2, p. 107-110Article in journal (Refereed)
    Abstract [en]

    In this article I argue that the quest to establish digital innovation as a research domain is hindered by three challenges. As digital innovation research we are too often: a) reifying the agency of digital innovation actors; b) developing explanations of digital innovation detached from the specifics of digital technology, and c) developing overly specific explanations of digital innovation. I begin by providing a brief overview of the recombination perspective and considering why this perspective holds great appeal in the digital age. I then engage with Henfridsson et al.'s (2018) value spaces framework as a platform for framing value creation and value capture in relation to recombination in digital innovation. Next, I push Henfridsson et al.'s arguments one step further to discuss them in relation to what I consider to be the key challenges for digital innovation research. Illustrating with some of my own recent projects, I suggest that in order to fully address these challenges we need to (1) develop explanations of digital innovation acknowledging the complexity of sociomaterial interaction in digital innovation; (2) develop explanations of digital innovation building on the specifics of digital technology, and (3) develop explanations of digital innovation based on an oscillation between the specific and the general. The article concludes by pointing to future challenges and developments for digital innovation research.

  • 47.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Ubiquitous computing and the double immutability of remote diagnosis technology: An exploration into six cases of remote diagnostics technology use2005In: Designing ubiquitous information environments: Socio-technical issues and challenges / [ed] Carsten Sorensen, Youngjin Yoo, Kalle Lyytinen, Janice I. DeGross, New York: Springer Verlag , 2005, p. 153-167Chapter in book (Other (popular science, discussion, etc.))
  • 48.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Levén, Per
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Organizational dimensions of e-maintenance: a multi-contextual perspective2011In: International Journal of Systems Assurance Engineering and Management, ISSN 0975-6809, E-ISSN 0976-4348, Vol. 1, no 3, p. 210-218Article in journal (Refereed)
    Abstract [en]

    A key objective for e-maintenance efforts is to align maintenance processes with business- and operational processes in order to reach organizational objectives. In the context of the process- and manufacturing industry a key objective for firms is to avoid downtime and to make sure all critical production equipment is up and running. To this end, e-maintenance has become increasingly important for the process- and manufacturing industry. Successful e-maintenance is realized by the organizational use of advanced information technology-solutions which aims at moving maintenance work from being primarily reactive (e.g. to react and respond to equipment breakdowns) to predictive (e.g. to predict when equipment are in need of maintenance before it breaks down). Building on a collaborative project with industrial organizations in the pulp and paper and the mining industry this paper explores organizational opportunities and challenges associated with the design and implementation of IT-based services for remote diagnostics of industrial equipment. We observe opportunities and challenges related to organizational innovation and learning. The paper introduces a multi-contextual perspective to better understand the opportunities and challenges associated with organizational learning and innovation. We argue that in order for e-maintenance services to be successful it must not only build on leading-edge technological solutions but also be built on an explicit model for how the maintenance work is organized and how e-maintenance efforts are aligned with overall organizational objectives.

  • 49.
    Jonsson, Katrin
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lyytinen, Kalle
    Department of Information Systems, Case Western Reserve University, Umeå, Sweden.
    Turn to the material: remote diagnostics and new forms of boundary-spanning2009In: Information and organization, ISSN 1471-7727, E-ISSN 1873-7919, Vol. 19, no 4, p. 233-252Article in journal (Refereed)
    Abstract [en]

    To learn and adapt, organizations engage widely in Information Technology (IT)-mediated boundary-spanning. This involves making sense of a swath of peripheral information made available by digital means so as to expand local knowledge. Prior research on boundary-spanning has paid scant attention to material differences between IT systems in enabling or constraining such activity. In this article, we argue that material features do matter: features afforded by IT systems have a significant impact on the form and content of boundary-spanning. We analyze material features and related affordances provided by remote diagnostics systems – a family of ubiquitous IT systems. These features allow remote diagnostics systems to collect, store, and continuously analyze data about the state of machinery and related production processes across space, time and organizational boundaries. Organizations use these systems to determine when maintenance intervention is needed, or to improve their production processes. Often, these systems are run by external service providers at remote sites, which become the new ears and the eyes of a focal organization’s production processes. Building on a longitudinal multi-site case study of two organizations, we explore the impacts of remote diagnostics systems on boundary-spanning. We observe that material features afforded by the remote diagnostics led the organizations to change their boundary-spanning in contradictory ways. On one hand, they reinforced existing boundaries. On the other hand, they crossed or cut down others, or created new ones. This suggests that the material features of these systems, when combined with new knowledge creation and sharing practices, within and between the local and the remote sites generate richer, multifaceted inter-organizational knowledge flows. We surmise that IT’s new material features will continue to significantly shape organizing logics that determine where and when organizational boundaries are drawn and crossed. Future boundary-spanning will increasingly be shaped by socio-technical assemblages brought together by increasingly pervasive IT capabilities.

  • 50.
    Jonsson, Katrin
    et al.
    Umeå University.
    Holmström, Jonny
    Umeå University.
    Lyytinen, Kalle
    Case Western Reserve University, USA.
    Nilsson, Agneta
    Umeå University. Gothenburg University.
    Desituating context in ubiquitous computing: Exploring strategies for the use of remote diagnostic systems for maintenance work2010In: International Journal of Actor-Network Theory and Technological Innovation (IJANTTI), ISSN 1942-535X, Vol. 2, no 3, p. 40-55, article id 4Article in journal (Refereed)
    Abstract [en]

    Context awareness forms a core concern in ubiquitous computing and goes hand in hand with today’s extensive use of sensor technologies. This paper focuses on the use of sensors as part of remote diagnostic systems (RDS) in industrial organizations. The study shows that the process of desituating context, that is, capturing context and transferring it to another context, is critical for the successful use of the technology. The processes of capturing and transferring context are explored in industrial maintenance work through interviews with suppliers and users of RDS. To successfully manage the desituation of context, industrial organizations must find strategies of creating and managing a center of calculation, a center where the captured contexts meet and merge. To enable the long-distance control of the equipment, all data must be compiled into one manageable view without losing the specifics of the local contexts. The data collection must be designed with this in mind. Moreover, to bridge the gap between the digital and the physical world created by the new way of organizing the maintenance work, a new kind of maintenance network must be formed, one in which local technicians’ practices are reconfigured and instituted.

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