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  • 1.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS). Swedish Center for Digital Innovation.
    Digital transformation: the material roles of IT resources and their political uses2015Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    As IT became ubiquitous, we recognized that IT was everywhere but in our theories. Despite significant efforts, Information System (IS) research is still in desperate search for the IT artifact. Recent reviews show that IS research first and foremost considers IT resources as a socio-technical and managerial concern. Analyses of inertia are restricted to cognitive limitations or technical challenges of IT development and use as separate activities. Hence, IS research assumes that more development resources, extended training, and better management could turn most failures into success. In this thesis, I posit that IS strategy research often treats normal failure as unexpected to maintain the rational idea that managers are in control and that IT does not matter in and of itself. I argue that planned and convergent views of change work well under stable and unitary conditions but in this way fail to account for the complexity of current IS strategy practice. To substantiate this claim, I demonstrate how IS research routinely neglects the material IT use story in the context of digital transformation (DT) studies and social informatics. Political conflict is a constant theme in IS strategy implementation research, yet few studies provided explanation for the apprehension that managers and workers display during the introduction of new IT resources; even as most managers remain men I found also no study that theorized gender politics as related to IS strategy outcomes. I argue in particular that the IS fields routine adherence to borrowed assumptions about the pace, linearity, and sequence of radical change have limited IS scholars to marginally improve on received DT narratives in which IT plays little or no part as IT appears as an agent mostly before and after DT. Though much is said about how IT triggers and enables organizational change, the actual processes and mechanisms that underlies IS strategy change enactments are thus poorly understood. To examine how the material roles of IT resources and their political use can be captured and explained, I summarize and synthesize insights grounded in empirics from four appended research papers. In this way, I chart avenues for material theorizing of micro-affordances and institutions, and develop an IS strategy-as-practice lens that attends IT use as a material practice. After developing this lens, I discuss how material practice perspectives afford deep understanding of the materialities through which actors create, sustain, and transform organizational practice with digital material, and highlight some opportunities to observe the social consequences of IT use in the context of critical studies on men and masculinities and digital gender.

  • 2.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Evaluating E-Service Candidates: Participatory design of an e-service valuation model2011Konferensbidrag (Refereegranskat)
  • 3.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS). Swedish Center for Digital Innovation.
    Strategy Blindness as Disciplined IT-use Practice: Looking Past the 'Unintended and Unexpected' through the Practice Lens2016Ingår i: 2016 49th Annual Hawaii International Conference on System Science (HICSS), IEEE Computer Society, 2016, s. 4644-4653Konferensbidrag (Refereegranskat)
    Abstract [en]

    Strategy blindness is commonly understood as an unexpected outcome of IS strategy implementation that results as users make sense of new IT resources in unintended ways. What could be learned by instead treating strategy blindness expected? To this end, this paper unpacks some common assumptions of strategic failure and presents an alternative assumption ground. To explain how masculinites form sources of strategy failure, I reanalyze IT use at a Swedish paper-mill as negotiated among rough and respectable men: blue-collar workers and white-collar managers are shown to maintain distinct hierarchies yet enact the same fixed IT use reality; in each case, intimate relations to the paper machine dictated their ways. Power plays of optimization and mastery illustrate each identity. I then critique current ideas in strategic management and received notions of how IT matters in strategy practice.

  • 4.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    The revolution that wasn’t: Investigating barriers to platform-based e-service delivery partnerships2012Ingår i: Proceedings of the 45th Annual Hawaii International Conference on System Sciences, Wailea, January 4-7, 2012, 2012Konferensbidrag (Refereegranskat)
    Abstract [en]

    In response to the increasing political and popular demand on e-government to deliver, governments have begun to seek out new, alternative forms of operation. One such development in the domain of e-government is the emergence of private-public partnerships (PPP). However, research on PPPs in the service layer of e- government is virtually silent. In this paper we argue that one possible approach to help close this gap is by investigating key partnership issues from a platform perspective. Building on a case study, and using this novel perspective, we identify three key barriers for developing platform-based partnerships for e-service delivery in local government: the bureaucratic barrier, the interface barrier and the business barrier. Based on experiences from this study, we also conclude that the platform approach have proven useful as a means to close the highlighted gap in research. 

  • 5.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Towards efficient and effective e-service delivery: Addressing the challenges of e-service evaluation in local government2012Ingår i: Transformational Government through eGov: Socio-economic, Cultural, and Technological issues / [ed] Y. Dwivedi & M. Akhter & Norm Archer, UK: Emerald Group Publishing Limited, 2012, s. 155-188Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    Purpose: This study present and provide insight into the design of eVAL, an ex ante e-service evaluation model designed for use in local governments with the ambition of helping local governments overcome the challenges of e-service delivery.

    Methodology: The evaluation model has been developed through participatory design research, which takes place within an overarching case study of a Swedish municipality.

    Findings: This paper identifies three key challenges for e-service delivery and evaluation in the local government: managing intricacy, handling public value and forecasting take-up.

    Research limitations/implications: This study stresses the need for researchers to give attention to the dilemma local governments are faced with, and provides a possible middle-way out of the debate on the appropriateness of traditional investment techniques in the public sector.

    Practical implications: The importance of data and organizational capabilities for evaluation and successful implementation of e-services is stressed.

    Originality/value: This study provides an insight into the challenges that local governments have to face as the attempt to implement e-services in an efficient and effective fashion, while at the same time presenting a novel evaluation model capable of addressing some of these challenges. Whereas evaluation models do exist, none of the models reviewed during design were found applicable in the context of local government.

  • 6.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Towards efficient and effective E-Service Delivery: Addressing the matter of intricacy in service evaluation2011Manuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    The great promises of e-government have proven to be harder than expected to realise. Effective and efficient e-service delivery is dependent on making sound choices as to which e- services to implement; consequently, accountability in the use of ICT-resources have become of increasing importance. This generates a need to identify what constitutes a suitable e-service, and to devise models capable of evaluating available options. As public services reach beyond the business rationale of the private sector, such considerations must deal with the complexity of public value. Additionally, due to the heterogeneous nature of local government it is not feasible to evaluate every candidate in depth. For e-service delivery to reach beyond major services governments must lower their demands for accuracy and implement more cost- efficient ways of estimating public value. This paper investigates how this can be achieved while maintaining satisfactory results, and builds an understanding of the challenges that local governments face in doing so. 

  • 7.
    Arvidsson, Viktor
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS). Swedish Center for Digital Innovation.
    Foka, Anna
    Umeå universitet, Humanistiska fakulteten, Humlab.
    Digital gender: perspective, phenomena, practice2015Ingår i: First Monday, ISSN 1396-0466, E-ISSN 1396-0466, Vol. 20, nr 4Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Past research on gender online has made important land gains but under-theorizes the Internet as a passive, fixed, and somewhat insubstantial space or context. By contrast, this special issue draws on new material thinking to put into questions the very notion of “cyberspace” as a distinct realm. In this vein, the contents of this issue critically examine how the Internet and related digital technologies actively “work” to maintain or transform systems of oppression, as displayed, for example, in the digital doing(s) of gender. They also show how digital technologies and related concepts can be used to challenge current understandings of race, class, and gender and to produce and provoke new forms of knowledge. While the contents of this issue are drawn from different fields and display great diversity, the individual contributions of each author helps to chart out three potent venues for future Internet research: namely digital gender as perspective, phenomena, and practice.

  • 8.
    Arvidsson, Viktor
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Holmström, Jonny
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Social Media Strategy: Understanding Social Media, IT Strategy, and Organizational Responsiveness in Times of Crisis2013Ingår i: Cutter IT Journal, ISSN 1522-7383, Vol. 26, nr 12, s. 18-23Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The ability to effectively and efficiently interact with the business environment is key to organizational success. To this end, organizations increasingly use IT to enable new, improved flows of information both within and across organizational boundaries. Social media (SM) technologies hold great potential for enabling new forms of communication with distant actors. For this potential to be fully realized, however, investments in technology should be made alongside changes in organizational practice and design. While all IT strategies should complement high-level organizational goals and identify the organizational changes necessary to realize them,1 this is particularly the case with SM strategy, as it necessarily challenges traditional forms of organizing and blurs organizational boundaries.

  • 9.
    Arvidsson, Viktor
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS). Swedish Center for Digital Innovation.
    Holmström, Jonny
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Swedish Center for Digital Innovation.
    Lyytinen, Kalle
    Case Western Reserve University.
    Information systems use as strategy practice: a multi-dimensional view of strategic information system implementation and use2014Ingår i: Journal of strategic information systems, ISSN 0963-8687, E-ISSN 1873-1198, Vol. 23, nr 1, s. 45-61Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Information systems (IS) are strategic in so far as they are used to realize strategic intent. Yet, while much has been said about aligning IS functionality with the strategic intent and how to organizationally implement strategically aligned systems, less is known of how to successfully implement strategic change associated with system use – a truly critical challenge within strategic IS implementation. Drawing on a strategy-as-practice perspective we address this gap by developing a multi-dimensional view of IS strategy, conceptualizing three key challenges in the IS strategy process, to explain how and why a paper mill, despite successfully implementing a strategic production management system, failed to produce intended strategic change. We call this outcome strategy blindness: organizational incapability to realize the strategic intent of implemented, available system capabilities. Using a longitudinal case study we investigate how cognitive rigidity of key actors and fixed, interrelated practices shaped the implementation of the new production system. We also identify core components and dynamics that constitute a richer multi-dimensional view of the IS strategy implementation (alignment) process. In particular, we identify three salient factors that contribute to strategy blindness – mistranslation of intent, flexibility of the IT artifact and cognitive entrenchment – and discuss how they affect strategic implementation processes. We conclude by discussing implications of our findings for IS strategy theory and practice, especially the contribution of strategy-as-practice to this stream of research.

  • 10.
    Arvidsson, Viktor
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS). Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Swedish Center for Digital Innovation.
    Holmström, Jonny
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Lyytinen, Kalle
    Case Western Reserve University.
    Outflanking with information technology: a dialectic model of organizational transformationManuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    The information systems (IS) literature conveys two opposing narratives of how to create radical organizational transformation (OT) with information technology (IT): “Iron fist” scholars argue that such OT is best achieved by resolute leaders capable of driving episodic change by fiat, while “velvet glove” scholars posit that OT is best induced incrementally by compassionate leaders who nurture shared vision and minimize conflict. These narratives portray implicitly gendered management stereotypes and promote accounts of heroism. Built to celebrate deliberate managerial action, they also brush aside back-stage work necessary for successful IS strategy implementation and cast IT in the marginal role of a trigger for or enabler of OT. To address these shortcomings, we advance a dialectic model of OT that views IT as a material change agent. To synthesize insights from these opposing narratives of change, our dialectic model also interrogates dominant assumptions in received OT theory. The model is motivated by an unexpected and intriguing case of OT in a Swedish municipality where initially peripheral actors used IT to gradually bring about a much-contested radical change to the organization’s service logics. These actions resembled the military tactics founded on stealth and surprise that military leaders use to overcome overwhelming enemies; therefore, we term the new OT narrative “outflanking.” The narrative foregrounds three tactical IT uses—shielding, priming, and enrolling—that the actors deployed to overcome the opposition. As a result, we theorize that the role of novel IT uses is a necessary component of contemporary OT. Following a call for analyses of OT that recognize material effects of IT, the article concludes with a discussion of how managers can strike alliances with peripheral actors to render their organizations more dynamic, and how researchers need better articulate the complexity of the current IT-based OT.

  • 11.
    Arvidsson, Viktor
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS). Swedish Center for Digital Innovation.
    Nylén, Daniel
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Holmström, Jonny
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Lyytinen, Kalle
    Case Western Reserve University.
    To make or fake sense of information technology?: strategic ambiguity as a source of radical changeManuskript (preprint) (Övrigt vetenskapligt)
    Abstract [en]

    While Information Technology (IT) resources signal different meanings to different actors, strategy scholarship advocates the establishing of tight links between the functional role and strategic purpose of IT resources. Particularly, the “interpretative flexibility” of IT resources is depicted as an obstacle for effective strategy implementation that needs to be overcome through planned deployment, training, and control. We challenge this conventional assumption. Through applying a practice lens in a qualitative multi-site case study, we identify four types of IT resource configurations, theorizing IT resource ambiguity as a source for radical change. Ultimately, we observe how, when, and why ambiguous uses of IT can form critical elements of new IT strategy practices, and suggest several implications of the observed IT resource ambiguity for strategy and management research.

  • 12.
    Foka, Anna
    et al.
    Umeå universitet, Humanistiska fakulteten, Humlab.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik. Umeå universitet, Samhällsvetenskapliga fakulteten, Umeå centrum för genusstudier (UCGS).
    Digital gender: a manifesto: report on the research workshop: digital gender: theory, methodology, and practice2014Rapport (Övrigt vetenskapligt)
    Abstract [en]

    While early day Internet research often hailed “Cyberspace” as an arena where individuals would be liberated from the social shackles of their biological gender, a growing body of research makes evident the exaggerations present within these romanticized claims. Though the online gender divide is rapidly eroding, the Internet remains rooted in society at large. While digital technologies can challenge normative views, they therefore often maintain status quo. Consequently, there is a need to revisit old claims and challenge traditional notions of ”Digital Gender”. In this vein, this manifesto reports and synthesizes findings and discussions from an international workshop titled ”Digital Gender: Theory, Methodology and Practice”, held at Umeå University, Sweden, in early 2014. Against this backdrop, we chart out a new agenda for research on how the digital intermingle with the social in the production of gender. In particular, we argue that scholars must move past the idea of Internet as a separate – virtual – realm and direct attention to the increasingly complex ways that digital technologies permeate social practices, altering the very fabric of society itself. On the one hand, we stress the need for research that focuses on how particular Internet technologies help maintain as well as challenge normative views of gender. On the other hand, we stress the need to uncover how particular material properties of digital technology affect the (un)making of such views. Overall, we also stress the need for scholars of gender to move beyond binary oppositions and to be appreciative of intersectionality in their analyses of digital gender construction.

  • 13.
    Nylén, Daniel
    et al.
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Arvidsson, Viktor
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Holmström, Jonny
    Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
    Yoo, Youngjin
    Temple University.
    Digital platform evolution: theorizing configurations of innovation and control in the case of FacebookManuskript (preprint) (Övrigt vetenskapligt)
1 - 13 av 13
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