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  • 1.
    Biedenbach, Galina
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    A data-driven lab in the context of open data: opportunities and challenges for a sustainable business model2018Report (Other academic)
    Abstract [en]

    The report investigates theoretical and practical perspectives on sustainable business models in the context of open data. The main purposes of this report are (1) to investigate the opportunities and challenges for establishing a regional data-driven lab in the context of open data, and (2) to explore the possibility of developing a sustainable business model for a data-driven lab in Umeå (Västerbotten). The report examines conceptualizations of open data that initially emerged in the public sector and highlights the requirements open data are expected to comply with. The report identifies several types and categories of open data, which can be used to provide a variety of benefits for the public and private sectors, stimulate data-driven innovation, and enhance public value. In addition, the report acknowledges the barriers to the publishing and re-use of open data. The review of contextual conditions includes prominent examples of international, regional, and national initiatives for stimulating practical activities and policy-making in the context of open data. Furthermore, the report addresses different theoretical perspectives on how to conceptualize business models, ranging from presenting a company’s organization and its strategic view to emphasizing the elements required for creating, delivering, and capturing value in a specific context. The report elaborates upon the capacities of sustainable business models to achieve long-term success through business model innovation and to address environmental and social challenges while sustaining economic performance. Furthermore, the report emphasizes the importance of considering a complex ecosystem engaging diverse stakeholder groups and the open data lifecycle for developing a successful business model in the context of open data. The report reviews the business models used in the open data industry and discusses the important practical considerations for a data-driven lab. Overall, the report emphasizes the critical importance of creating the conditions that will enable the valuable resource of open data to be exploited and prioritizing the establishment of a regional data-driven lab by considering its potential to stimulate data-driven innovation and increase public value for society.

  • 2.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    CAD adoption in the Swedish architectural industry: IT and the professional service sector2001Doctoral thesis, monograph (Other academic)
    Abstract [en]

    The adoption of information technology (IT) is an intensive and ongoing process in society. All types of firms, but especially service firms, tend to adopt IT. Professional services, a sub-section of the service sector, are heavy users of IT. These firms are special because their business builds on the knowledge of the people in the firm. Therefore, tt is of special interest to study the impact of IT in these firms.

    The impact of IT in professional service firms is identified in four ways: service quality, competitive advantage, bottomline (management visions), and industry structure. The empirical focus is on the Swedish architectural industry and the adoption of CAD in this industry. Two extensive surveys each consisting of several in-depth interviews and a mailed questionnaire provide the empirical data. The research design is longitudinal and changes in the industry were observed. In special focus were the differences between the firms that had CAD—adopter firms—and firms that did not have CAD—non-adopters.

    Both the architects and their clients rated services performed with CAD to have better quality; e.g., the cooperation was eased by the use of this technology. The findings also suggest that CAD may be used as a competitive tool in the industry. The adopters increased their productivity significantly more than the non-adopters did between the two surveys and the adopters had significantly more loyal clients. CAD seems to be a tool that accentuates the differences between the adopter and the non-adopter firms.

    The results suggest that adopters and non-adopters develop into two different types of firms. The characteristics of these firms indicate that a division of the industry appeared. For example, the adopters were significantly larger than the non-adopters and plans to expand their business. One explanation to the disparity between these two types of firms may be the differences in management vision. The adopters may be characterized as progressive firms and the nonadopters as traditional firms.

  • 3.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Client Qualities Varies due to Changes in Business Cycles2003Conference paper (Other academic)
  • 4.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Successful Cooperation in Professional Services: What Characteristics Should the Customer Have?1995In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 24, no 3, p. 151-165Article in journal (Refereed)
    Abstract [en]

    The service sector is a growing part of the economy in many countries. To be able to survive in this sector, it is necessary to offer the market services that are perceived as having quality. Interviews with both providers and customer stated the importance of cooperation between the two parties. The perspective on cooperation in this article was from the providers' side. The question was, “What characteristics should a customer have?” An aggregation of the different answers to this question by Swedish architects suggested a customer that has good knowledge and relates well with the professional service provider was the best.

  • 5.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Bonnedahl, Karl Johan
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Silver, Lars
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Growth ambitions and internationalization among newly started small Swedish firms2017In: Motivating SMEs to cooperate and internationalize / [ed] Tesar George and Vincze Zsuzsanna, New York: Routledge, 2017, p. 191-203Chapter in book (Refereed)
  • 6.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Isberg, Sofia
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Mediating a Repositioned Corporate Brand at the Service Encounter: Brand Building in a Swedish Insurance Company2010In: Contemporary Issues in Brand Research / [ed] G. Christidoulides, Athens Institute for Education and Research (ATINER), 2010Chapter in book (Refereed)
  • 7.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Lindbergh, Lars
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Sweden: Bank of Year Recognition & Performance2015In: Services Marketing Quarterly, ISSN 1533-2969, E-ISSN 1533-2977, Vol. 36, no 1, p. 1-21Article in journal (Refereed)
    Abstract [en]

    Swedish banking has been recognized for financial prudence, innovations and service provision.  Bank of the Year winners are characterized in terms of their prize-winning performance.  It details and then generalizes items that led to awards and quantifies the financial rewards that come from providing superior performance.  In most cases, growth slowed, but winners still tended to attain above average performance.  It would appear that 1.) service really is the foundation for recognition; 2.) more recently, sound management, innovation and financial performance have come into play, and 3.) it is easier to be recognized if the organization is small.

  • 8.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    Increased competition in the Swedish banking industry: A transition to customer values2004In: Competition Forum, Vol. 2, no 2, p. 415-424Article in journal (Refereed)
  • 9.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    Swedish banking: A competitive update2008In: Competitive Forum, Vol. 6, no 1, p. 15-23Article in journal (Refereed)
  • 10.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Swedish retail banking: A competitive update2009In: Competitiveness Review, ISSN 1059-5422, Vol. 19, no 5, p. 379-390Article in journal (Refereed)
    Abstract [en]

    Purpose – The present paper aims to extend an ongoing study of Swedish trade journal's, PrivataAffärer, recognition of the “bank of the year.”

    Design/methodology/approach – The information used in this paper came from Privata Affärer, which annually recognizes a “best” bank in Sweden. Each issue containing the annual recognition provides the rationale for selecting the specific bank as well as interviews with their CEOs. The data base is robust – every bank in Sweden is surveyed, so results come not from a sample, but a census of banks and banking practice; 17 year's selections are now available.

    Findings – Results are interpreted in terms of Porter's five forces model and Stabell-Fjeldstaad value model. For eight of the last 11 years, new entrants have dominated the award; in fact, in the last five years one winner was a virtual bank and another was a subsidiary of a retail grocery chain.

    Research limitations/implications – It is tempting to extend results to the USA and elsewhere in the industrialized world, but of course results relate only to Sweden. Nevertheless, it is suggested that competitors who enter with significantly new services can, and do, become popular leaders in this industry.

    Practical implications – Sweden tends to be a leader in service theory and development. Consequently, a model exists for developing a competitive edge in other countries.

    Originality/value – This paper provides an independent confirmation of service models of competition, which generally are lacking in the literature.

  • 11.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    Zackariasson, Peter
    Gothenburg Research Institute.
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business.
    CAD and Consequences in the Swedish Architectural Industry2003In: Services Marketing Quarterly, ISSN 1533-2969, E-ISSN 1533-2977, Vol. 25, no 2, p. 25-41Article in journal (Refereed)
    Abstract [en]

    As an example of technology shaping the marketing environment, this paper reports on the impact of the introduction of computer assisted design (CAD) capabilities into the architectural industry in Sweden. Change is addressed at three levels-in the process of producing output, in the output itself, and in the industry as an apparent consequence of the technological introduction. It is observed that there has been a division in the industry-one segment representing a rather traditional approach to architectural services, the other a more business-oriented, adopter segment. Results are interpreted in terms of a structurational theory of technology. Understanding is discussed both in terms of technology adoption as well as the nature of professional services.

  • 12.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Zackariasson, Peter
    Gothenburg Research Institute.
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Technology and Change in a Professional Service Industry2003Conference paper (Other academic)
  • 13.
    Boström, Gert-Olof
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Zackariasson, Peter
    Gothenburg Research Institute.
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Technology and Change in the Swedish Architectural Industry2003Conference paper (Other academic)
  • 14.
    Huemer, Lars
    et al.
    BI-Norwegian School of Management Nydalsveien 37, 0484, Oslo, Norway.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Is control expressed distrust?2007Conference paper (Other academic)
  • 15.
    Huemer, Lars
    et al.
    BI-Norwegian School of Management Nydalsveien 37, 0484, Oslo, Norway.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Felzensztein, Christian
    chool of Business, Universidad Adolfo Ibáñez, Diagonal Las Torres 2640, Peñalolén, Santiago, Chile.
    Control-trust interplays and the influence paradox: A comparative study of MNC-subsiciary relationships2009In: Industrial Marketing Management, ISSN 0019-8501, E-ISSN 1873-2062, Vol. 38, no 5, p. 520-528Article in journal (Refereed)
    Abstract [en]

    This study focuses on the interplay and possible coexistence of control and trust when influencing others and when being influenced. The paper presents an analysis of change processes whereby an actor becomes ‘a trusted influenced other’. This occurs due to the controls that take place, rather than despite of these. It is suggested that intended purpose and perceived legitimacy need to be considered, as well as the type and level of control. Moreover, imbalanced interactions whereby the other actor is prevented from becoming a source of influence may negatively impact the overall development and exploitation of knowledge. A second dimension in the studied relationships is when the other becomes ‘a trusted source of influence’, not only a ‘trusted influenced other’.

  • 16. Zackariasson, Peter
    et al.
    Boström, Gert-Olof
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Wilson, Timothy
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Technology and change in the Swedish architectural industry2009In: Competitiveness Review: An International Business Journal incorporating Journal of Global Competitiveness, ISSN 1059-5422, Vol. 19, no 1, p. 46-62Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper seeks to apply a structurational model of technology to reflect on the introduction, assimilation, and consequent industry change that accompanied the introduction of computer aided design (CAD) into the Swedish architectural industry. Design/methodology/approach – The original research was designed to follow a change in an industry as it was occurring. A longitudinal study was used and the research design was centered on two surveys, taken 46 months apart during the adoption period, to examine the adoption and spread of the innovation. A structurational model of technology permits one to understand the interaction of people, technology, and institutions during these periods. Findings – The competitive nature of the industry was affected. Adopters tended to adapt their business offerings to provide extended services whereas non-adopters pursued an artistic emphasis in service provision. Technology came from suppliers to users, which in turn affected customers to the extent that they endorsed use. Understanding thus requires extending the two dimensional nature of the model to three dimensions involving supplier, user, and customers. Research limitations/implications – One could always be critical of the specific geographic focus (Sweden), the specific industry (architecture), the specific technology (CAD) and the model (structuration) to explain a specific competitive development. Extension to other situations, of course, would strengthen and extend understanding. Practical implications – Just knowing the nature of these developments should be of use to managers during such periods. That is, there is likely to be a split in the industry and both organizational types are likely to see their businesses affected. Originality/value – The structurational model is necessarily extended to three dimensions in rationalizing the development.

1 - 16 of 16
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