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  • 1.
    Jonsson, Anneli
    et al.
    Umeå University, Faculty of Medicine, Department of Nursing.
    Ställ, Maria
    Umeå University, Faculty of Medicine, Department of Nursing.
    Patienters erfarenheter och förväntningar på sjuksköterskeledd mottagning i öppenvård: - En litteraturstudie2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background: Patients often encounter a nurse when contacting the health care, sometimes at a nurse-led clinic. It is important to investigate the expectations and experiences patients have regarding nurse-led clinics as the nurse has a significant role in the preventive and health promotive care. Patients should be offered patient-centered care that is equal and safe, where they feel involved in their self-care.

    Purpose: To describe patients' experiences and expectations of nurse-led clinics in outpatient care.Method: A literature study has been completed. Database search was performed in CINAHL, PsycINFO and PubMed. The study contains results from nine articles that were reviewed, analyzed and compiled.

    Result: The result contains two main categories and five subcategories. The main category the meaning of the communication with the nurse includes three subcategories, getting clear information, getting advice and support and getting time. The main category the meaning of the relationship with the nurse includes two subcategories, to feel safe and confidence and getting ones need met.

    Conclusion: Patients' experiences of nurse-led clinics in outpatient care were preferably positive, they considered continuity and accessibility were promoted. Patients experienced a sense of security, involvement and familiarity with the nurse.

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