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  • 2401.
    Öberg, Ulrika
    et al.
    Umeå University, Faculty of Medicine, Department of Nursing.
    Orre, Carl-Johan
    Umeå University, Faculty of Social Sciences, Department of Informatics. Department of Computer Science and Media Technology, Malmö University, Malmö, Sweden.
    Isaksson, Ulf
    Umeå University, Faculty of Medicine, Department of Nursing.
    Schimmer, Robyn
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Larsson, Håkan
    Hörnsten, Åsa
    Umeå University, Faculty of Medicine, Department of Nursing.
    Swedish primary healthcare nurses' perceptions of using digital eHealth services in support of patient self-management2018In: Scandinavian Journal of Caring Sciences, ISSN 0283-9318, E-ISSN 1471-6712, Vol. 32, no 2, p. 961-970Article in journal (Refereed)
    Abstract [en]

    BACKGROUND: Nurses have expressed doubts about the ongoing digitalisation of Swedish primary health care. Given the potential role of eHealth in primary health care, including supporting interactive self-management for people with chronic conditions, it is important to highlight nurses' experiences. This study is part of a larger project aimed at implementing person-centred interactive self-management support (iSMS) in primary health care.

    AIM: The aim of this study was to describe Swedish primary healthcare nurses' perceptions of using digital eHealth systems and services to support patient self-management.

    METHODS: Focus group interviews were conducted with primary healthcare nurses (n = 20). The interview transcriptions were analysed using qualitative content analysis.

    RESULTS: Three themes emerged from the content analysis: caregiving in the midst of digital chaos; a lack of overview and control in daily work; and mixed feelings towards digitalisation. Each theme was subdivided into three subthemes.

    CONCLUSION AND RELEVANCE TO CLINICAL PRACTICE: The results of this study provide insight into a number of concerns that stand in the way of success when it comes to the implementation and use of digital technology. If nurses are to adapt to the new policies and practices that accompany the current digitalised development in Swedish primary health care, the concept of a nurse's traditional work role needs to be amended in terms of the scope of work tasks and established views of traditional nursing. The study also highlights the need for more research to enable eHealth systems/services to be designed to fulfil multiple requirements. The digitised systems should be a tool for achieving good quality self-management support as well as giving the primary healthcare nurses adequate resources to support patients' self-management while still maintaining the values associated with person-centred care.

  • 2402.
    Öbrand, Lars
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Information infrastructure risk: perspectives, practices & technologies2015Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This dissertation investigates the nature and management of information infrastructure risks in organizations. Specifically, it examines how practitioners identify and manage threats towards their organizational aims, and suggests ways of achieving sustainable risk management, in settings characterized by the integration of information technology (IT) and organizational processes. The dissertation is motivated by the difficulties organizations encounter when attempting to leverage IT as an organizational resource and the observation that IT projects have high rates of failure despite three decades of research on and practice of risk management in Information Systems (IS). Three aspects of the underlying logic of existing research and practice on IS risk management are challenged: (1) the infrastructural character of IT is suggested to be consequential for organizational risk management, however not recognized by either IS research on risk or risk experts, (2) risk management is enacted within and across practices beyond the boundaries of formal risk management models, and subsequently, (3) risks are increasingly emergent rather than predictable. To investigate such risks and risk management processes the studies in the dissertation build on information infrastructure theory and practice theory and a qualitative approach.

    As the role of IT in organizations has changed significantly over the last decades, so has both practice and research concerned with IT related risks. Research on risk in the field of IS has thus come to encompass a large variety of levels of analysis, risk levels and dimensions, organizational processes and research approaches. An analysis of the extant literature shows that despite this richness, it still does not account, or offer support, for situations characterized by a high degree of uncertainty and equivocality. In these kinds of situations, risks are typically emergent and cannot be identified or managed by the prescriptions found within the IS discourse. However, emergence has long been recognized as a characteristic of the organizational consequences of information technology. Paradoxically, while most IS scholars would recognize the socio-technical, or even sociomaterial, nature of IT, it has had little impact on research on risk in our field.

    A key argument in this dissertation is that theories of technology and organizational change within IS are equally valid for practice and research on IT related risk and risk management. Information infrastructure theory has been influential in improving our understanding of the changing nature and role of contemporary IT in organizational processes. It highlights the infrastructural character of IT, technological agency, and the entanglement of IT and organizational practices. Grounded in information infrastructure theory, this dissertation examines how practitioners identify, assess, prioritize and resolve risk in their everyday organizational practices. While risk has been used as a concept to characterize the underlying logic of information infrastructure evolution, scant attention has been paid to the particularities of risk emergence and operational risk management practices. As such, existing IS research on risk management explains why risk emerges but not how. The notion of practice has recently gained momentum in the IS field for its usefulness as an analytical lens in approaching complex, dynamic and emergent phenomena, and it is reflective of information infrastructure theory in its fundamental ontological and epistemological assumptions. All of the papers included in this dissertation build, to varying degrees, on information infrastructure theory and a practice approach.

    The dissertation contributes new knowledge to research on information infrastructure risk and risk management in IS by theorizing information infrastructure risk as emergent, interstitial, and rooted in practice and sociomaterial contexts.

  • 2403.
    Öbrand, Lars
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Managing information infrastructure risk: problems, causes, curesManuscript (preprint) (Other academic)
  • 2404.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Augustsson, Nils-Petter
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mathiassen, Lars
    Georgia State University.
    The Emergence of Information Infrastructure Risk Management in IT Services2012In: Proceedings of 45th Annual Hawaii International Conference of Systems Science (HICSS) / [ed] Ralph H. Sprague, Jr., Los Alamitos: IEEE Computer Society, 2012, p. 4904-4913Conference paper (Refereed)
    Abstract [en]

    Failure to understand, identify, and manage risk is often cited as a major cause of IT problems. While the project is the preferred level of analysis in most IT risk management research, IT is becoming increasingly infrastructural, and there is therefore a need to adapt risk strategies beyond the project level. In this paper, we explore how risk management practices in a successful IT service provider group emerged over time as the group coped with infrastructural dynamics and complexities. Drawing on Orlikowski's practice lens, we investigate actual practices and possible options related to risk management as rapid technological and organizational changes resulted in increased infrastructure management challenges for the IT service provider. Our research contributes to the IT risk management literature by applying risk theory to service management in the infrastructural domain and by moving beyond the project as level of analysis.

  • 2405.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Augustsson, Nils-Petter
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mathiassen, Lars
    Georgia State University.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Information infrastructure risk: a longitudinal study of risk emergence in supplier practicesManuscript (preprint) (Other academic)
  • 2406.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Augustsson, Nils-Petter
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mathiassen, Lars
    Georgia State University, Atlanta, GA, USA.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    The interstitiality of IT risk: an inquiry into information systems development practices2019In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 29, no 1, p. 97-118Article in journal (Refereed)
    Abstract [en]

    Information systems development (ISD) has been part of the core of information systems for over 40 years. Throughout its history, the issue of risk has been closely related to ISD projects, and significant efforts have been made by researchers and practitioners to improve their quality. While important headway has been made in assessing and resolving ISD risk, the literature shows that new and salient risks emerge outside the scope of extant risk management regimes. As a consequence, organizations still struggle with leveraging new tech- nology as projects continue to fail at almost the same rate, albeit for different reasons. Understood as the distinction between reality and possibility, risk is inherently intertwined with practice and rooted in the knowledge, goals, power, and values of specific actors in particular contexts. Hence, to understand how risks emerge, we present a longitudinal case study in which we trace the origin and locus of risks in contemporary ISD practices. We draw on these insights to theorize information technology risk as increasingly inter- stitial, originating from sources positioned in between established practices and therefore outside the scope of conventional risk anal- yses. In conclusion, we discuss interstitial risks as an important form of emergent risk with implications for both research and practice.

  • 2407.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Recalcitrant technologies and unfolding ontologies: exploring the emergent character of IT risks and epistemic strategies in IT risk management2013Conference paper (Other academic)
  • 2408.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Mathiassen, Lars
    Georgia State University.
    Between a rock and a hard place: facing dilemmas in IT risk management2018In: Journal of Information Technology Theory and Application, ISSN 1552-6496, E-ISSN 1532-4516, Vol. 19, no 3, p. 22-44Article in journal (Refereed)
    Abstract [en]

    In this paper, we extend IT risk management theory using evidence gleaned from IT-enabled process management in a Swedish pulp and paper factory. Our analyses of risk management practices in the factory’s core process revealed surprising insights. As organizational actors managed process related IT risks to ensure that the core production process was running 24/7, they generated strategic IT risks that threatened the sustainability of the process infrastructure. However, they could not manage these strategic risks without jeopardizing the 24/7 operation. Hence, they inadvertently found themselves between a rock and a hard place where they could not mitigate one high priority risk without generating another. Drawing on practice theory, we explain the observed risk management practices, introduce the notion of risk dilemmas, and discuss the practice-based view of risk as a useful approach to advancing IT risk management theory.

  • 2409.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Newman, Mike
    Alliance Manchester Business School, The University of Manchester; Turku School of Economics, The University of Turku, Finland.
    Navigating Rumsfeld's quadrants: A performative perspective on IT risk management2018In: Technology in society, ISSN 0160-791X, E-ISSN 1879-3274, Vol. 53, p. 1-8Article in journal (Refereed)
    Abstract [en]

    In this paper, we contribute to risk management theory by investigating the internal dynamics of IT risks in contemporary organizations. We explore how digitization of previously physical organizational con- texts trigger risk by conceptualizing risk management from a performative perspective and the assumption that risks are sociomaterial by nature. Through an exploratory case study of the risk man- agement practices at a paper and pulp factory, we analyze the different epistemic strategies employed by the practitioners as proactive, reactive and adaptive. We discuss how and why these strategies emerge as a result of the sociomaterial configurations. 

  • 2410.
    Öbrand, Lars
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Holmström, Jonny
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Newman, Mike
    Universtiy of Manchester.
    Recalcitrant technologies and unfolding ontologies: exploring epistemic strategies in IT risk managementManuscript (preprint) (Other academic)
  • 2411.
    Öfverström, Therese
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Ulander-Nilson, Malin
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Traditionella systemutvecklingsmetoder - Ett minne blott? En studie av metodsyn och metodanvändning i internetrelaterade företag2000Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 2412.
    Öhlund, Linnea
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Sociala agenter på arbetsplatsen - Vem gör jobbet ?: En kvalitativ studie om AI-roboten som den nya arbetaren2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The future workplace may not be a place just for human workers but will likely be filled with artificial intelligence, robots and agents being colleagues instead of tools. In some industries where a shortage of personal is a central issue, digitalization in various fields can be explored as a mean to help. This study aims to discover different aspects regarding a social agent that has been implemented at a dental clinic with a purpose to preform different tasks that is normally regarded as human tasks. By conducting interviews and observations it was possible to shine light at a variation of underlying factors to take in to consideration when implementing such an agent at a workplace.  The study showed that even if an agent is capable to help people with their questions and tasks many users chose other alternatives that did not include getting help from the agent but instead meant that they used other alternatives.   

  • 2413.
    Östergren, Gunnar
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Alternativa kriterier för utvärdering av systemutvecklingsmiljöer1991Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 2414.
    Österlund, Per
    et al.
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Lindholm, Jonas
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Med datorn som följeslagare: Perspektiv på datorers inverkan för lärare i ett En-till-En-projekt2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In today’s society we depend on technology to perform the simplest tasks. Whether we are engaging in conversation with a friend or are navigating in traffic, we are likely to be found with some technological device in our hands. This dependence has grown over a period of time, and many of us have failed to reflect on the impact technology has had on our lives. The emergence of so-called One-to-One projects, where teachers and students gain access to a personal laptop, does however provide an excellent opportunity to do so. In this study we aim to highlight the teachers’ experiences of work with education after giving each staff member and student access to a personal laptop. We engage in this task by combining two analytical tools, and in doing so manage to bring forth an understanding of the effects of technology as something far more unpredictable than what can be found when presupposing that computers are mere tools used to achieve planned goals. Instead we find that computers affect the way in which teachers engage in the twilight between work and privacy as well as the percieved boundary between the school and the world of information outside of it. Furthermore, the nature of interaction with their students both in the classroom environment and outside of it has been altered. These highlighted effects call into question new perspectives on the roles of the computer and the teacher in modern society.

  • 2415.
    Östlund, Fredrik
    Umeå University, Faculty of Social Sciences, Department of Informatics.
    Textuella samtal i cyberrymden.1999Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
46474849 2401 - 2415 of 2415
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