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  • 1.
    Rosales, Virginia
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    The interplay between roles and routines2014Conference paper (Other academic)
  • 2.
    Rosales, Virginia
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    The interplay of roles and routines: situating, patterning, and performances in the emergency department2018Doctoral thesis, monograph (Other academic)
    Abstract [en]

    This thesis took its point of departure in the lack of research regarding the intricate and important relationship between roles and routines. With roles and routines providing individuals with enough discretion to accomplish work while ensuring consistency, the overall research question posed was: how do roles and routines interplay to enable flexible performances? This question was operationalized through three sub questions: (1) why are roles and routines flexible, (2) how do roles and routines interplay, and (3) what contextual aspects influence which patterns come into play? The purpose was to increase the understanding of the interplay of roles and routines in organizations.

    The theoretical basis was built up in three steps. First, the foundations of roles and routines were explored separately, laying the basis for further conceptualizations. Second, overlaps of role and routine studies were explored, highlighting their contributions to current understandings. Third, through a joint discussion of the fields, commonalities between the two areas were put forth. Central to this were the ontological foundations in performances, and re-enacting the duality of structure and agency. The theoretical work resulted in a conceptual framework, which integrated roles and routines and served as the basis for unpacking and furthering an understanding of their interplay.

    In order to fulfil the purpose, and in line with the view on roles and routines as patterns of action, an organizational ethnography of an emergency department at a Swedish university hospital was conducted. Due to its characteristics, this setting represented a unique opportunity to study the interplay. Primarily based on observations, a total of 25 field visits (136,5 hours), 19 interviews, and hundreds of documents, served as the empirical material, which was analysed through iterative rounds of coding. Narratives, visual mapping, and narrative networks, were analytical strategies used in progressively moving from an understanding of the context to the identification of role and routine patterns.

    Furthering the developed conceptual framework, the findings showed how roles and routines interplay in, and through, performances. Depending on individual, interpersonal, and environmental aspects, scripted and unscripted patterns are situated in performances, which trigger role and routine patterning. Summarized in an integrated framework, which highlights the key findings, this thesis showed how the interplay of roles and routines provides organizations with stability and flexibility. This has implications not only for role and routine theories, but also organization theory in general. Implications, regarding the organizing of work at emergency departments, and other organizations, as well as for educators, the society and governments were also outlined.

  • 3.
    Rosales, Virginia
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Hällgren, Markus
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
    Socio-materiality gone wild: a case of routine inertia in the emergency department2015Conference paper (Other academic)
  • 4.
    Rosales, Virginia
    et al.
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Jacobsson, Mattias
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Hällgren, Markus
    Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.
    Turf Wars: Understanding Intraorganizational Coopetition in the Emergency Department2014Conference paper (Refereed)
    Abstract [en]

    Research on coopetition has largely been based on collaborative relationships between competitors. Building on this body of knowledge and addressing recent calls for research on intra-organizational and emergent coopetition, the purpose of this paper is to further our understanding in regard to these issues. The study is based on an in-depth qualitative study at the Emergency Department of Umeå University Hospital and consists of more than 80 hours of participant observation and interviews. The paper analyses the collaborative and competitive practices that exist among medical doctors and nurses, and discusses what seems to be triggering intra-organizational coopetition and its consequences. The analysis illustrates that coopetition emerges among individuals and groups not necessarily as the result of the implementation of an intended strategy. On the contrary, triggers of emergent intra- organizational coopetition include the organizational structure, diversity of professions, division of work activities, availability of resources, uncertainty and workload levels. All this makes a distinct contribution to the understanding of intra-organizational coopetition as an emergent practice, knowledge that should be of use from both a theoretical and a practical point of view. 

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