Open this publication in new window or tab >>2023 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]
Digital innovation (DI) has enabled businesses to enhance their existing market offerings by integrating digital features. Despite advanced technologies, substantial marketing efforts, and global recognition, businesses can still struggle to convince customers to adopt their digital market offerings. This process of spreading novel innovation is known as diffusion. In the fast-growing digital world, due to the unique characteristics of DI, traditional diffusion theories and models show limited explanatory power, creating challenges for researchers and practitioners alike. With the aim of exploring these challenges, we position our research within the IS literature with the following research question:"How and why do diffusion enablers and barriers emerge during digital innovation?". We conducted an interpretive case study of Company X, one of the world's largest consulting firms and an active DI practitioner. Our findings suggest that digital innovation diffusion can be enabled or hindered by several understudied interdependencies in its technological architecture. Furthermore, for successful diffusion, how DI distributes the division of labor between actors and subsequent layers must be effectively embedded and aligned for value in the clients' context in order to diffuse successfully. This study provides novel insights and compelling research avenues.
Keywords
Digital Innovation, Diffusion, Layered Modular Architecture, Technological Embedding, Service-Dominant Logic
National Category
Information Systems, Social aspects
Research subject
computer and systems sciences
Identifiers
urn:nbn:se:umu:diva-217655 (URN)
Conference
The 46th Information Systems Research Seminar in Scandinavia (IRIS2023), Porvoo, Finland, August 13-16, 2023
2023-12-112023-12-112023-12-11Bibliographically approved