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Jansson, Johan, ProfessorORCID iD iconorcid.org/0000-0003-2593-9439
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Publications (10 of 70) Show all publications
Nilsson, J., Jansson, J., Nicholas, K. & Zhao, C. (2025). Examining senior citizens’ in public transport: the role of digitalization, environmental concern, and traveler satisfaction. Travel Behaviour & Society, 38, Article ID 100924.
Open this publication in new window or tab >>Examining senior citizens’ in public transport: the role of digitalization, environmental concern, and traveler satisfaction
2025 (English)In: Travel Behaviour & Society, ISSN 2214-367X, E-ISSN 2214-3688, Vol. 38, article id 100924Article in journal (Refereed) Published
Abstract [en]

Increasing the share of travelers using public transport is one way to address environmental problems such as carbon dioxide emissions. Senior citizens represent an increasingly important group in this transition, as they are increasingly mobile and make up a large share of the population. In this paper, we investigate senior citizen's mobility decision-making, focusing on public transport. Through a survey of 5,000 people in three metropolitan areas in Sweden, we find that while senior citizens desire to live in harmony with nature, they are less likely to see car traffic as a cause of environmental problems. They also struggle with the development of digital service delivery options of public transport. For instance, they use apps less, and like using timetables on paper and signs at bus stops more than younger public transport users. Even so, they are more satisfied with public transport than younger travelers, indicating that many seniors like using public transport, despite lacking the environmental motivations to do so.

Place, publisher, year, edition, pages
Elsevier, 2025
Keywords
Digitalization, Environmental concerns, Public transport, Satisfaction, Senior citizens
National Category
Transport Systems and Logistics Public Administration Studies Information Systems, Social aspects
Identifiers
urn:nbn:se:umu:diva-230951 (URN)10.1016/j.tbs.2024.100924 (DOI)001331827300001 ()2-s2.0-85205919108 (Scopus ID)
Available from: 2024-10-28 Created: 2024-10-28 Last updated: 2024-10-28Bibliographically approved
Hollebeek, L., Parts, O., Urbonavicius, S., Riisalu, R., Adomaviciute-Sakalauske, K. & Jansson, J. (2024). Consumers’ online brand-related misinformation engagement: a weapons of influence perspective. Journal of Strategic Marketing, 32(8), 1415-1434
Open this publication in new window or tab >>Consumers’ online brand-related misinformation engagement: a weapons of influence perspective
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2024 (English)In: Journal of Strategic Marketing, ISSN 0965-254X, E-ISSN 1466-4488, Vol. 32, no 8, p. 1415-1434Article in journal (Refereed) Published
Abstract [en]

While misinformation has been around for centuries, the effects of online brand-related misinformation on consumers’ engagement remain tenuous. Addressing this gap, we develop the concept of online brand-related misinformation engagement, a consumer’s (e.g. cognitive/emotional) resource investment in their interactions with misinformation about brands. Recognizing the persuasive nature of misinformation, we draw on Cialdini’s Weapons of Persuasive Influence to develop a typology comprising three positively valenced online brand-related misinformation engagement sub-types (i.e. reciprocal, social proof-, and consistency-based misinformation engagement), and three negatively valenced online brand-related misinformation engagement sub-types (i.e. repudiating, thwarting, and oppositional misinformation engagement). We then develop a Weapons of Influence-informed model that outlines the effect of online brand-related misinformation authority and scarcity on consumers’ brand-related misinformation evaluation (liking), and its subsequent effect on their positive or negative online brand-related misinformation engagement, respectively. While consumers’ positive online brand-related misinformation engagement is predicted to yield online misinformation continuation or -intensification, its negative counterpart will generate online misinformation adjustment or -correction.

Place, publisher, year, edition, pages
Routledge, 2024
Keywords
brands, Cialdini’s weapons of influence, consumer engagement, marketing strategy, Misinformation
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-228105 (URN)10.1080/0965254X.2024.2380657 (DOI)001275345000001 ()2-s2.0-85199471003 (Scopus ID)
Available from: 2024-08-02 Created: 2024-08-02 Last updated: 2024-12-10Bibliographically approved
Hollebeek, L., Menidjel, C., Sarstedt, M., Jansson, J. & Urbonavicius, S. (2024). Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research. Psychology & Marketing, 41(4), 880-898
Open this publication in new window or tab >>Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
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2024 (English)In: Psychology & Marketing, ISSN 0742-6046, E-ISSN 1520-6793, Vol. 41, no 4, p. 880-898Article, review/survey (Refereed) Published
Abstract [en]

While consumer engagement (CE) in the context of artificially intelligent (AI-based) technologies (e.g., chatbots, smart products, voice assistants, or autonomous cars) is gaining traction, the themes characterizing this emerging, interdisciplinary corpus of work remain indeterminate, exposing an important literature-based gap. Addressing this gap, we conduct a systematic review of 89 studies using the Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) approach to synthesize the AI-based CE literature. Our review yields three major themes of AI-based CE, including (i) Increasingly accurate service provision through AI-based CE; (ii) Capacity of AI-based CE to (co)create consumer-perceived value, and (iii) AI-based CE's reduced consumer effort in their task execution. We also develop a conceptual model that proposes the AI-based CE antecedents of personal, technological, interactional, social, and situational factors, and the AI-based CE consequences of consumer-based, firm-based, and human-AI collaboration outcomes. We conclude by offering pertinent implications for theory development (e.g., by offering future research questions derived from the proposed themes of AI-based CE) and practice (e.g., by reducing consumer-perceived costs of their brand/firm interactions).

Place, publisher, year, edition, pages
John Wiley & Sons, 2024
Keywords
artificial intelligence, consumer engagement, PRISMA, systematic review
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-219529 (URN)10.1002/mar.21957 (DOI)001136719500001 ()2-s2.0-85181493334 (Scopus ID)
Available from: 2024-01-19 Created: 2024-01-19 Last updated: 2024-06-11Bibliographically approved
Herbert, R. J., Biedenbach, G. & Jansson, J. (2024). Normative antecedents of pro-environmental behaviour: investigating the impact on eco-friendly brand experience and brand loyalty towards electric vehicles. In: : . Paper presented at 17th Global Brand Conference, Edinburgh, United Kingdom, April 22-24, 2024.
Open this publication in new window or tab >>Normative antecedents of pro-environmental behaviour: investigating the impact on eco-friendly brand experience and brand loyalty towards electric vehicles
2024 (English)Conference paper, Oral presentation only (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-223774 (URN)
Conference
17th Global Brand Conference, Edinburgh, United Kingdom, April 22-24, 2024
Available from: 2024-04-25 Created: 2024-04-25 Last updated: 2024-04-25Bibliographically approved
Hollebeek, L. D., Anselmsson, J., Adomaviciute-Sakalauske, K., Krumm, K., Jansson, J., Wait, M., . . . Lubbe, I. (2024). Online content creators’ and viewers’ interdependent journeys. Services Marketing Quarterly, 45(3), 296-318
Open this publication in new window or tab >>Online content creators’ and viewers’ interdependent journeys
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2024 (English)In: Services Marketing Quarterly, ISSN 1533-2969, E-ISSN 1533-2977, Vol. 45, no 3, p. 296-318Article in journal (Refereed) Published
Abstract [en]

The creator economy features a pertinent, growing role of content creators and -viewers, revealing this service sub-sector’s rising economic, and strategic, contribution. In parallel, though the customer/stakeholder journey concepts are gaining traction, little is known about the interdependence characterizing online content creators’ and viewers’ (users’) engagement through their respective role-related journeys, as, therefore, explored further in this article. Building on prior literature, we argue that the unfolding of a content viewer’s journey with a creator’s content is fueled by the former’s engagement in their content-related interactions, in turn also impacting the content creator’s journey. To explore these issues, we adopt interdependence theory’s core interactional tenets (i.e., perceived interaction outcomes [i.e., costs/rewards], comparison level, and comparison level for alternatives) and theorize regarding their respective effect on viewers’ journey-based content engagement. We posit that viewers’ engagement also impacts the content creator’s journey, as summarized in a set of Propositions. Overall, the Propositions illustrate how interdependence theory-informed interactional tenets affect content viewers’ and creators’ interdependent role-related journeys, offering novel insight.

Place, publisher, year, edition, pages
Routledge, 2024
Keywords
Content creators, content engagement, content users, content viewers, customer journey, engagement, interactivity, interdependence theory, stakeholder journey
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-228088 (URN)10.1080/15332969.2024.2364128 (DOI)001273281200001 ()2-s2.0-85199095335 (Scopus ID)
Available from: 2024-07-29 Created: 2024-07-29 Last updated: 2024-08-05Bibliographically approved
Pettersson, T., Jansson, J. & Lindgren, U. (2023). A barrier to sustainable transports?: Path dependence and the Swedish tax deduction for commuting. Journal of Transport History, 44(1), 79-98
Open this publication in new window or tab >>A barrier to sustainable transports?: Path dependence and the Swedish tax deduction for commuting
2023 (English)In: Journal of Transport History, ISSN 0022-5266, E-ISSN 1759-3999, Vol. 44, no 1, p. 79-98Article in journal (Refereed) Published
Abstract [en]

We explore the decisions in Parliament about the Swedish tax deduction for commuting since the 1980s. The aim is to explain the continuity of the tax regulation despite several attempts from motions in Parliament and public investigations to reform it towards environmental goals, e.g., reduced emissions of CO2. When reforms have been proposed, the political majority in Parliament has regardless of political colour voted against and retreated to the original motives for the tax deduction; economic growth and the enlargement of regional labour markets. The interests of Swedish mass motorisation succeeded in finding the arguments to slow down reforms and at the same time reinforce the path dependency by adding new legitimacy to the regulation. If the attempts to reform the tax deduction had been part of a broader reform of the transport sector and the tax system, they might have succeeded in breaking with the old path.

Place, publisher, year, edition, pages
Sage Publications, 2023
Keywords
Car taxation, path dependence, transport history, Sweden, environmental policy, Reseavdrag, Sverige, ekonomisk historia, miljöpolitik, transporthistoria
National Category
Economic History
Research subject
Economic History
Identifiers
urn:nbn:se:umu:diva-200504 (URN)10.1177/00225266221132710 (DOI)000871914200001 ()2-s2.0-85141018914 (Scopus ID)
Funder
Riksbankens Jubileumsfond, P11-0339
Available from: 2022-10-23 Created: 2022-10-23 Last updated: 2023-05-15Bibliographically approved
Herbert, R., Biedenbach, G. & Jansson, J. (2023). Branding in the automotive industry: a systematic literature review and future research agenda. In: : . Paper presented at European Marketing Academy (EMAC) Annual conference 2023 Conference, Odense, Denmark, May 23-26, 2023.
Open this publication in new window or tab >>Branding in the automotive industry: a systematic literature review and future research agenda
2023 (English)Conference paper, Oral presentation only (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-218577 (URN)
Conference
European Marketing Academy (EMAC) Annual conference 2023 Conference, Odense, Denmark, May 23-26, 2023
Available from: 2023-12-21 Created: 2023-12-21 Last updated: 2024-02-14Bibliographically approved
Biedenbach, G., Jansson, J. & Poškutė, V. (2023). Guest editorial: Sustainability marketing and sustainability management: exploring new perspectives on sustainable development. Baltic Journal of Management, 18(4), 421-427
Open this publication in new window or tab >>Guest editorial: Sustainability marketing and sustainability management: exploring new perspectives on sustainable development
2023 (English)In: Baltic Journal of Management, ISSN 1746-5265, E-ISSN 1746-5273, Vol. 18, no 4, p. 421-427Article in journal, Editorial material (Other academic) Published
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2023
National Category
Business Administration
Identifiers
urn:nbn:se:umu:diva-214285 (URN)10.1108/BJM-08-2023-492 (DOI)2-s2.0-85169589676 (Scopus ID)
Available from: 2023-09-11 Created: 2023-09-11 Last updated: 2023-09-15Bibliographically approved
Flores, P. J. & Jansson, J. (2022). Being innovative, fun, and green?: Hedonic and environmental motivations in the use of green innovations. Journal of Marketing Management, 38(17-18), 1907-1936
Open this publication in new window or tab >>Being innovative, fun, and green?: Hedonic and environmental motivations in the use of green innovations
2022 (English)In: Journal of Marketing Management, ISSN 0267-257X, E-ISSN 1472-1376, Vol. 38, no 17-18, p. 1907-1936Article in journal (Refereed) Published
Abstract [en]

This paper seeks to determine the decision-making route relating to hedonic and environmental motivation in green innovation adoption and to show how two similar green innovations can motivate consumers differently. It also aims to determine the effect of domain-specific innovativeness (DSI) on emotions and green identity on environmental motivations. The paper focuses on two types of green transport innovations: shared e-bikes and e-scooters. Four models were tested using structural equation modelling based on survey data from 800 shared e-bike and e-scooter users. The results reveal that the decision to use shared e-bikes follows a cognitive route, while shared e-scooter use follows an affective route. Additionally, findings show that DSI significantly affects positive emotions in the use of both shared microvehicles. However, green identity only impacts the environmental motivations in shared e-bike use.

Place, publisher, year, edition, pages
Routledge, 2022
Keywords
Cognition, emotions, hedonic motivation, environmental, consumer innovativeness, green innovation
National Category
Business Administration
Research subject
consumer behavior
Identifiers
urn:nbn:se:umu:diva-194302 (URN)10.1080/0267257x.2022.2062426 (DOI)000787189800001 ()2-s2.0-85130014621 (Scopus ID)
Available from: 2022-04-29 Created: 2022-04-29 Last updated: 2023-06-19Bibliographically approved
Flores, P. J. & Jansson, J. (2022). SPICe - Determinants of consumer green innovation adoption across domains: a systematic review of marketing journals and suggestions for a research agenda. International Journal of Consumer Studies, 46(5), 1761-1784
Open this publication in new window or tab >>SPICe - Determinants of consumer green innovation adoption across domains: a systematic review of marketing journals and suggestions for a research agenda
2022 (English)In: International Journal of Consumer Studies, ISSN 1470-6423, E-ISSN 1470-6431, Vol. 46, no 5, p. 1761-1784Article in journal (Refereed) Published
Abstract [en]

Over the last decade, the growth in demand for green innovations has become apparent. This can be linked to increased consumer awareness of the environmental problems that the world is facing. This review presents the determinants of consumer green innovation adoption across domains identified in marketing literature. We included and synthesized 47 articles published between 2010 and July 2021 in top marketing journals. After identifying the determinants, we grouped them into four categories: (1) Social, (2) Personal, (3) Innovation, and (4) Contextual and external level determinants, or what we refer to as the SPICe determinants. This categorization is based on the source of the motivation, which is social, individual, innovation-related, or contextual. We found a lack of focus on the consumer aspects in green innovation adoption studies, highlighting the need for more research regarding what motivates consumers to adopt these new environmental products. Furthermore, we showed that no sole determinant could predict green innovation adoption alone. Consequently, we outlined several agendas and questions that future studies could tackle and explore.

Place, publisher, year, edition, pages
John Wiley & Sons, 2022
Keywords
consumer behavior, innovation adoption, sustainable consumption, systematic review
National Category
Business Administration
Research subject
consumer behavior
Identifiers
urn:nbn:se:umu:diva-193537 (URN)10.1111/ijcs.12810 (DOI)000777645300001 ()2-s2.0-85127416859 (Scopus ID)
Note

Special Issue

Available from: 2022-04-06 Created: 2022-04-06 Last updated: 2022-12-14Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0003-2593-9439