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Hjelte, Jan, Title of Docent in social workORCID iD iconorcid.org/0000-0002-5269-1961
Publications (10 of 33) Show all publications
Hjelte, J., Lindberg, J., Samén, A. & Forsgren, M. (2026). Key stakeholders’ articulations of quality in home care which include medication-dispensing robots – Balancing quality matters in policy and practice. Nordic Journal of Social Research, 17(1), 1-17
Open this publication in new window or tab >>Key stakeholders’ articulations of quality in home care which include medication-dispensing robots – Balancing quality matters in policy and practice
2026 (English)In: Nordic Journal of Social Research, E-ISSN 1892-2783, Vol. 17, no 1, p. 1-17Article in journal (Refereed) Published
Abstract [en]

Care robots are described as a solution to quality issues in home care services. Since several stakeholders are involved in home care with robots, it is important to make different perspectives on quality visible. On the basis of the above premises, the aim of this study is twofold. First, we identify and compare perspectives on quality that are articulated when local policy, care professionals, and older people describe medication-dispensing robots in home care services. Second, we show how dominant articulations of quality function to institutionalize organizational rationalization. Based on these inquiries, we discuss issues that arise from differences in stakeholders’ articulations and the need to balance perspectives on quality in policy and practice. Theories about articulation and thematic analysis have been used to analyse municipal policy documents and qualitative interview material. While quality is perceived differently by different stakeholders, articulations in policy and by professionals are similar; organizational matters are highlighted. Among older people, consequences in everyday life are emphasized. Possibilities for connecting different positive values to care robots seem to be an enabling condition for implementing robots in home care services. It is important, however, that organizational takes on quality are not given a hegemonic position. Organizational matters are fundamental in care, but do not align with the wishes and needs of older people. To pursue high-quality care with robots, policy should balance key stakeholders’ perspectives of quality. This can be achieved by forming alliances between policy makers and older people. Professionals, however, are key, given their unique insights into both users’ needs and organizational preconditions.

Place, publisher, year, edition, pages
Scandinavian University Press, 2026
Keywords
eldercare, older adults, care robots, digital care technology, welfare technology, policy, person-centred care
National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:umu:diva-252339 (URN)10.18261/njsr.17.1.2 (DOI)
Projects
Användbar automatisering: mot en förståelse av robotar och AI i socialtjänsten ur ett organisatoriskt och brukarperspektiv
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2021-01422
Available from: 2026-04-23 Created: 2026-04-23 Last updated: 2026-04-28Bibliographically approved
Hjelte, J. & Lindberg, J. (2025). "Crafting ethics": older peoples’ experiences of using medication-dispensing robots in Swedish home care services. Journal of technology in human services, 43(1), 49-72
Open this publication in new window or tab >>"Crafting ethics": older peoples’ experiences of using medication-dispensing robots in Swedish home care services
2025 (English)In: Journal of technology in human services, ISSN 1522-8835, E-ISSN 1522-8991, Vol. 43, no 1, p. 49-72Article in journal (Refereed) Published
Abstract [en]

The aim of this study was to identify the consequences related to ethical values in older people’s experiences of using medication-dispensing robots in Swedish home care services. The research material comprised 17 qualitative interviews with people aged 67–90 years. An assemblage perspective was used to analyze the material. The study results showed that medication-dispensing robots contributed to feelings of safety and continuity among older people but that robots could also limit feelings of autonomy for people with more outwardly oriented lifestyles. The introduction of robots changed roles and relations in eldercare, with older people having to actively add and compensate for perceived limitations in robot functionalities. To feel both safe and autonomous, older people had to “craft” ethics by putting different kinds of effort into everyday care involving medication-dispensing robots. In the study, ethics in home care came forth as a cocreational, ongoing, and precarious practice rather than a set of ethical principles embedded in robotic technology. Given that home care services for older people involve several key stakeholders, it would be of interest to identify and compare different perspectives of ethics and what potential benefits could come from using medication-dispensing robots in home care services.

Place, publisher, year, edition, pages
Routledge, 2025
Keywords
Medication-dispensing robots, home care services, ethics, eldercare, digital care technology
National Category
Social Work
Identifiers
urn:nbn:se:umu:diva-233440 (URN)10.1080/15228835.2024.2447698 (DOI)001391138800001 ()2-s2.0-105001075915 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2021-01422
Available from: 2025-01-06 Created: 2025-01-06 Last updated: 2026-01-19Bibliographically approved
Lindholm, L., Hjelte, J., Meili, K. W. & Månsdotter, A. (2025). Goda År: ett sätt att utvärdera kostnadseffektivitet i välfärdsinsatser (1ed.). In: Björn Blom; Carolina Klockmo; Magnus Larsson; Marie-Louise Snellman; Sheila Simic (Ed.), Utvärdering, uppföljning och granskning i socialt arbete: förutsättningar, tillvägagångssätt och kritisk reflektion (pp. 294-313). Stockholm: Natur och kultur
Open this publication in new window or tab >>Goda År: ett sätt att utvärdera kostnadseffektivitet i välfärdsinsatser
2025 (Swedish)In: Utvärdering, uppföljning och granskning i socialt arbete: förutsättningar, tillvägagångssätt och kritisk reflektion / [ed] Björn Blom; Carolina Klockmo; Magnus Larsson; Marie-Louise Snellman; Sheila Simic, Stockholm: Natur och kultur, 2025, 1, p. 294-313Chapter in book (Other academic)
Place, publisher, year, edition, pages
Stockholm: Natur och kultur, 2025 Edition: 1
National Category
Social Work Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:umu:diva-246420 (URN)9789127466265 (ISBN)
Available from: 2025-11-14 Created: 2025-11-14 Last updated: 2025-11-17Bibliographically approved
Hjelte, J., Eriksson, J. & Örnberg, D. (2025). Individbaserad systematisk uppföljning på lokal nivå: förutsättningar och möjligheter. In: Björn Blom; Carolina Klockmo; Magnus Larsson; Marie-Louise Snellman; Sheila Simic (Ed.), Utvärdering, uppföljning och granskning i socialt arbete: förutsättningar, tillvägagångssätt och kritisk reflektion (pp. 374-389). Stockholm: Natur och kultur
Open this publication in new window or tab >>Individbaserad systematisk uppföljning på lokal nivå: förutsättningar och möjligheter
2025 (Swedish)In: Utvärdering, uppföljning och granskning i socialt arbete: förutsättningar, tillvägagångssätt och kritisk reflektion / [ed] Björn Blom; Carolina Klockmo; Magnus Larsson; Marie-Louise Snellman; Sheila Simic, Stockholm: Natur och kultur, 2025, p. 374-389Chapter in book (Other academic)
Place, publisher, year, edition, pages
Stockholm: Natur och kultur, 2025
National Category
Social Work
Identifiers
urn:nbn:se:umu:diva-246416 (URN)9789127466265 (ISBN)
Available from: 2025-11-14 Created: 2025-11-14 Last updated: 2025-11-17Bibliographically approved
Löfgren, C., Hjelte, J., Ivarsson, A., Lohr, W., Lundahl, L., Sahlen, K.-G. & Pulkki-Brännström, A.-M. (2025). KAMSO – ett hälsoekonomiskt kalkylverktyg när evidens saknas. Socialmedicinsk Tidskrift, 102(2), 157-169
Open this publication in new window or tab >>KAMSO – ett hälsoekonomiskt kalkylverktyg när evidens saknas
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2025 (Swedish)In: Socialmedicinsk Tidskrift, ISSN 0037-833X, E-ISSN 2000-4192, Vol. 102, no 2, p. 157-169Article in journal (Refereed) Published
Abstract [sv]

I stora delar av den offentliga sektorn försvåras prioritering av insatser eftersom forskning om insatsernas kostnadseffektivitet saknas. Ändå måste prioriteringsbesluten fattas. Hur kan beslutsunderlagen i denna situation bli bättre? I artikeln presenteras ett verktyg för att göra en rimlighetsbedömning avseende kostnadseffektiviteten av sådana insatser för barn och unga — Kalkylverktyg för insatser mot social utsatthet (KAMSO). Metoden och ett beräkningsexempel presenteras. Både den samhällsekonomiska kostnadseffektiviteten med vunna goda år som utfallsmått och de finansiella fördelningseffekterna beskrivs. Artikeln avslutas med en diskussion om utvecklingsmöjligheter för KAMSO.

Place, publisher, year, edition, pages
Stiftelsen Socialmedicinsk tidskrift, 2025
Keywords
utvärdering, social investering, kostnadseffektivitet, samhällsekonomi, kostnadsbesparing
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:umu:diva-239380 (URN)10.62607/smt.v102i2.52300 (DOI)
Funder
Skandias Stiftelse Idéer för livet
Available from: 2025-05-30 Created: 2025-05-30 Last updated: 2025-06-02Bibliographically approved
Meili, K. W., Hjelte, J., Lindholm, L. & Månsdotter, A. (2024). Capability inequality: Does disadvantage or plurality matter more for policy?: A Swedish cross-sectional study on the population distribution and group differences of capability using CALY-SWE. Social Sciences & Humanities Open, 10, Article ID 100961.
Open this publication in new window or tab >>Capability inequality: Does disadvantage or plurality matter more for policy?: A Swedish cross-sectional study on the population distribution and group differences of capability using CALY-SWE
2024 (English)In: Social Sciences & Humanities Open, ISSN 2590-2911, Vol. 10, article id 100961Article in journal (Refereed) Published
Abstract [en]

A better understanding of population distributions of capability and inequalities is relevant for public health and social welfare. We surveyed 3639 representatively sampled individuals on background characteristics and on self-reported capability using the capability-adjusted life years Sweden (CALY-SWE) questionnaire, which enables aggregating attribute-level answers into a quality weight score.

We analysed the resulting capability distribution by comparing subgroups. Subgroups were formed along axes of inequality that we selected based on theoretical reasoning and relevance. We stratified into groupings of plurality and disadvantage, based on the human dignity principle and the needs and solidarity principle featured in the Swedish platform for healthcare priority-setting. While disadvantage factors come with inherent need-related disadvantages that explain inequality, such as unemployment, no such normatively acceptable reason exist for plurality factors, such as gender.

The results averaged per individual showed marked inequalities for the disadvantage groups of individuals with poor self-rated health, long-term sick leave unemployment, and payment difficulties. For plurality groups, the largest inequalities occurred in groups with lower education and groups residing in urban areas, but generally inequalities were lower than disadvantage groups.

On the population level, the largest aggregated disability inequalities occurred for self-reported ever NEET (persons who were ever involuntarily not in employment, education or training from age 16 to 29) and payment difficulties groups. Additionally, we assessed the contribution of covariates to these inequalities by counterfactually altering one covariate at a time in a multinomial logistic model of the CALY-SWE attribute-level answers. The most relevant covariates were employment situation, financial difficulties, income, and age group.

For policy-making, this indicates the importance of both plurality and disadvantage inequality axes. Prioritization should adopt nuanced contextualizations of inequality when broadening the perspective beyond healthcare to wider public health and social welfare, for example, elderly care and education.

Place, publisher, year, edition, pages
Elsevier, 2024
Keywords
CALY-SWE, Capability approach, Inequality, Sweden, Distributive justice, Prioritization
National Category
Health Sciences
Identifiers
urn:nbn:se:umu:diva-226020 (URN)10.1016/j.ssaho.2024.100961 (DOI)2-s2.0-85195194086 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2018-00143
Available from: 2024-06-11 Created: 2024-06-11 Last updated: 2024-06-12Bibliographically approved
Meili, K. W., Mulhern, B., Ssegonja, R., Norström, F., Feldman, I., Månsdotter, A., . . . Lindholm, L. (2024). Eliciting a value set for the Swedish capability-adjusted life years instrument (CALY-SWE). Quality of Life Research, 33(1), 59-72
Open this publication in new window or tab >>Eliciting a value set for the Swedish capability-adjusted life years instrument (CALY-SWE)
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2024 (English)In: Quality of Life Research, ISSN 0962-9343, E-ISSN 1573-2649, Vol. 33, no 1, p. 59-72Article in journal (Refereed) Published
Abstract [en]

Purpose: Our aim was to elicit a value set for Capability-Adjusted Life Years Sweden (CALY-SWE); a capability-grounded quality of life instrument intended for use in economic evaluations of social interventions with broad consequences beyond health.

Methods: Building on methods commonly used in the quality-adjusted life years EQ-5D context, we collected time-trade off (TTO) and discrete choice experiment (DCE) data through an online survey from a general population sample of 1697 Swedish participants. We assessed data quality using a score based on the severity of inconsistencies. For generating the value set, we compared different model features, including hybrid modeling of DCE and TTO versus TTO data only, censoring of TTO answers, varying intercept, and accommodating for heteroskedasticity. We also assessed the models’ DCE logit fidelity to measure agreement with potentially less-biased DCE data. To anchor the best capability state to 1 on the 0 to 1 scale, we included a multiplicative scaling factor.

Results: We excluded 20% of the TTO answers of participants with the largest inconsistencies to improve data quality. A hybrid model with an anchor scale and censoring was chosen to generate the value set; models with heteroskedasticity considerations or individually varying intercepts did not offer substantial improvement. The lowest capability weight was 0.114. Health, social relations, and finance and housing attributes contributed the largest capability gains, followed by occupation, security, and political and civil rights.

Conclusion: We elicited a value set for CALY-SWE for use in economic evaluations of interventions with broad social consequences.

Place, publisher, year, edition, pages
Springer Nature, 2024
Keywords
Quality-adjusted life year, Time trade-off, Discrete choice experiment, Capability approach, Hybrid modeling, Economic evaluation
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
urn:nbn:se:umu:diva-214379 (URN)10.1007/s11136-023-03507-w (DOI)001064459600002 ()37695477 (PubMedID)2-s2.0-85170367443 (Scopus ID)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2018-00143Forte, Swedish Research Council for Health, Working Life and Welfare, 2018-00143
Available from: 2023-09-13 Created: 2023-09-13 Last updated: 2024-04-29Bibliographically approved
Hjelte, J., Eliasson, B. & Berg, E. (2023). Changes in ideas on knowledge governance in the context of social services in Sweden. Nordic Social Work Research, 13(3), 431-444
Open this publication in new window or tab >>Changes in ideas on knowledge governance in the context of social services in Sweden
2023 (English)In: Nordic Social Work Research, ISSN 2156-857X, E-ISSN 2156-8588, Vol. 13, no 3, p. 431-444Article in journal (Refereed) Published
Abstract [en]

Over the past 20 years, the Swedish government and national authorities have organized a structure for knowledge governance in order to implement an evidence-based practice (EBP) for social services. Since the idea of a knowledge governance has not been implemented as expected, it was considered important to develop regional collaboration and support structures (RCSSs) as a link between national and local authorities. In this article, we discuss changes in ideas on knowledge governance at the national level, and also changes in expectations on RCSSs function in knowledge governance of the Swedish social service. Changes in governance also change the prerequisites for implementation of EBP. Therefore, it is important to further examine and analyse ideas on knowledge governance at the national level and whether they change over time. The empirical data consists of official documents and interviews with representatives of key actors at national level. A qualitative content analysis of the interviews was then performed and also an analysis of the official document was used to describe the changes on knowledge governance. This article shows that ideas on knowledge governance has changed over time, from an emphasis on top-down governance towards a more dialogue-based governance. This shift in governance ideals also appears to have had an impact on expectations regarding RCSSs, through an increased emphasis on their collaborative function in relation to both national and local levels. The knowledge governance and the function of the RCSSs appear to be fragile, as this collaboration is based on voluntary partnership and networks.

Place, publisher, year, edition, pages
Routledge, 2023
Keywords
Knowledge governance, evidence-based practice, regional cooperation and support structures, changes in governance
National Category
Social Work Political Science
Identifiers
urn:nbn:se:umu:diva-192175 (URN)10.1080/2156857x.2021.2024242 (DOI)001099800900007 ()2-s2.0-85124141786 (Scopus ID)
Funder
Swedish Research Council, 2017-02113
Available from: 2022-02-03 Created: 2022-02-03 Last updated: 2024-08-15Bibliographically approved
Tafvelin, S., Hjelte, J., Schimmer, R., Forsgren, M., Torra, V. & Stenling, A. (2023). Introducing robots and AI in human service organizations: what are the implications for employees and service users?. In: Simon Lindgren (Ed.), Handbook of critical studies of artificial intelligence: (pp. 726-736). Cheltenham: Edward Elgar Publishing
Open this publication in new window or tab >>Introducing robots and AI in human service organizations: what are the implications for employees and service users?
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2023 (English)In: Handbook of critical studies of artificial intelligence / [ed] Simon Lindgren, Cheltenham: Edward Elgar Publishing, 2023, p. 726-736Chapter in book (Refereed)
Abstract [en]

Robots and AI are increasingly being introduced in organizations to improve efficiency and replace dull and dangerous work. The implementation of robots and AI will change the way work is organized and managed with consequences for both employees and service users. In this chapter, we critically examine the implementation of robots and AI in human service organizations from work design, management, and ethical perspectives. We propose that the implementation of robots and AI introduces several challenges and risks for both employees and users that need to be addressed. However, we also suggest that these challenges may be overcome if knowledge about work design and user involvement is considered.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2023
Keywords
Robots, AI, Work design, Algorithmic management, Ethical perspectives, User-centred
National Category
Robotics and automation Social Work
Identifiers
urn:nbn:se:umu:diva-217519 (URN)10.4337/9781803928562.00074 (DOI)2-s2.0-85181783532 (Scopus ID)9781803928555 (ISBN)9781803928562 (ISBN)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2021-01422
Available from: 2023-12-06 Created: 2023-12-06 Last updated: 2025-02-05Bibliographically approved
Hjelte, J., Höög, E. & Nordström, A. (2023). Kunskap och expertis i små glesbygdskommuners socialtjänst: synen på utmaningar och lösningar. Socialvetenskaplig tidskrift, 30(1), 457-476
Open this publication in new window or tab >>Kunskap och expertis i små glesbygdskommuners socialtjänst: synen på utmaningar och lösningar
2023 (Swedish)In: Socialvetenskaplig tidskrift, ISSN 1104-1420, E-ISSN 2003-5624, Vol. 30, no 1, p. 457-476Article in journal (Refereed) Published
Abstract [en]

Small rural municipalities face major challenges in the area of welfare. One of these challenges is about providing knowledge and expertise within social services. As a result of its small scale, social services in rural areas have an integrated organisation where social workers are supposed to work with a wide range of social problems. At the same time, there are expectations that they should have expertise in defined areas. This article focuses on how representatives of social services in eight rural municipalities view the opportunities to provide knowledge and expertise.

Data collection was carried out within an action research project in connection with conferences and workshops. The results show that it can be challenging to develop knowledge and expertise. Since social services mainly have an integrated organisation, it is difficult to keep up-to-date on the state of knowledge in all areas. Another challenge is that it can be difficult to maintain skills in practice because certain types of cases are encountered relatively rarely.

To deal with the challenges, different collaborative solutions are seen as a way to balance expectations on knowledge and expertise, and to balance the expectations of knowledge and expertise with the conditions that prevail in rural environments. The attitude towards different kinds of digital technology – for example web-based education and supervision – as tools for knowledge development and access to expertise is consistently positive. The results also indicate that digital technology has the potential to change the perspectives on the organisation of knowledge development and expertise within social services in rural municipalities.

An overall interpretation of the results is that social services in rural areas must deal with different challenges in terms of knowledge and expertise than social services in larger and more densely populated areas. Therefore, the possible solutions are also different.

Place, publisher, year, edition, pages
FORSA (Förbundet för forskning i socialt arbete), 2023
Keywords
rural social services, challenges, knowledge and expertise, collaborative solutions, digital solutions
National Category
Health Care Service and Management, Health Policy and Services and Health Economy Social Work
Identifiers
urn:nbn:se:umu:diva-208445 (URN)10.3384/SVT.2023.30.1.4116 (DOI)
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2021-01381
Available from: 2023-05-24 Created: 2023-05-24 Last updated: 2023-05-24Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-5269-1961

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