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"Within the hour" and "wherever you are": Exploring the promises of digital healthcare apps
Umeå universitet, Humanistiska fakulteten, Institutionen för kultur- och medievetenskaper. Umeå universitet, Samhällsvetenskapliga fakulteten, Enheten för demografi och åldrandeforskning (CEDAR).ORCID-id: 0000-0002-8758-5704
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för socialt arbete.ORCID-id: 0000-0002-0427-7248
Umeå universitet, Humanistiska fakulteten, Institutionen för kultur- och medievetenskaper.ORCID-id: 0000-0003-0020-2609
2021 (engelsk)Inngår i: Journal of Digital Social Research (JDSR), E-ISSN 2003-1998, Vol. 3, nr 3, s. 32-59Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The use of healthcare apps for medical advice is becoming increasingly common. This paper explores apps that offer interaction with medical experts. Working from the supposition that digital technologies are intimately entangled in their cultural context, we argue that the apps do more than just neutrally mediate contacts and offer medical and psychological advice. The article addresses the cultural dimensions of healthcare apps and answers questions about the ways in which such apps contribute to forming changing notions of what “healthcare” and being a “patient” entail. Three popular Swedish apps and their marketing material is studied using a discursive interface analysis of the apps’ affordances. The results show that the apps significantly contribute to producing a marketable narrative about app health care that includes accessibility, security/safety and personalisation, and which is partly produced as an alternative to what is offered by Swedish public health care. The results further show that this narrative primarily represents and addresses users who are young, busy, urban consumers of care – partly contrasting policy expectations and hopes.

sted, utgiver, år, opplag, sider
Umeå University, 2021. Vol. 3, nr 3, s. 32-59
Emneord [en]
healthcare apps, discursive interface analysis, affordances, e-health, digital health care, critical digital health studies, patient positions
HSV kategori
Forskningsprogram
etnologi; medie- och kommunikationsvetenskap
Identifikatorer
URN: urn:nbn:se:umu:diva-188972DOI: 10.33621/jdsr.v3i3.77Scopus ID: 2-s2.0-105009885067OAI: oai:DiVA.org:umu-188972DiVA, id: diva2:1606905
Ingår i projekt
Digitala vårdlandskap: Digitaliseringen av svensk sjukvård och dess betydelse för äldre patienter på landsbygden, Forte, Swedish Research Council for Health, Working Life and Welfare
Forskningsfinansiär
Forte, Swedish Research Council for Health, Working Life and WelfareTilgjengelig fra: 2021-10-28 Laget: 2021-10-28 Sist oppdatert: 2025-07-14bibliografisk kontrollert

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Lundgren, Anna SofiaLindberg, JensCarlsson, Eric

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