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The impact of customer experience on brand equity: a communal relationships norms perspective
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
Umeå universitet, Samhällsvetenskapliga fakulteten, Handelshögskolan vid Umeå universitet (USBE).
2008 (engelsk)Konferansepaper, Oral presentation only (Fagfellevurdert)
Abstract [en]

The main purpose of the study is to investigate the impact of customer experience on different dimensions of brand equity. The study employs a customer-based approach for conceptualizing brand equity. The conceptual model illustrates the impact of customer experience on the formation of brand equity, which is assessed through a hierarchy of effects between the brand equity dimensions. Structural equation modeling is used to perform a confirmatory factor analysis testing the significance of the proposed model in the business-to-business setting.

sted, utgiver, år, opplag, sider
2008.
Emneord [en]
brand equity, customer experience, business-to-business, brand management
HSV kategori
Forskningsprogram
företagsekonomi
Identifikatorer
URN: urn:nbn:se:umu:diva-41071OAI: oai:DiVA.org:umu-41071DiVA, id: diva2:404526
Konferanse
4th International Colloquium of Academy of Marketing Brand, Identity and Corporate Reputation SIG, Goizueta Business School, Emory University, Atlanta, Georgia, USA, September 12-14, 2008
Tilgjengelig fra: 2011-03-17 Laget: 2011-03-17 Sist oppdatert: 2026-07-23bibliografisk kontrollert

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Ossipenko, GalinaBengtsson, MariaMarell, Agneta

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