Dynamic nature of B2B brand equity: Investigating the mediating effects of brand relationships
2017 (English)In: Conference Proceedings of the 12th Global Brand Conference of the Academy of Marketing, Kalmar: Linnaeus Univeristy , 2017, p. 85-93Conference paper, Published paper (Refereed)
Abstract [en]
The main purpose of this study is to investigate the mediating effects of brand relationships in the dynamic process of B2B brand equity development. The study considers the mediating effects of relational factors and their significance for enhancing brand equity in industrial settings. The findings of this study confirm the importance of brand relationships established between service providers and their clients in the B2B context. More specifically, the study demonstrates the significant mediating effects of customer perceptions about human capital and established relational trust on B2B brand equity. The existence of significant effects between the dimensions of brand equity, human capital, and relational trust confirms the relevance of considering these factors in the dynamic process of brand equity development.
Place, publisher, year, edition, pages
Kalmar: Linnaeus Univeristy , 2017. p. 85-93
Keywords [en]
brand equity, business-to-business, human capital, relational trust, professional services
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-135998ISBN: 978-91-88357-69-4 (print)OAI: oai:DiVA.org:umu-135998DiVA, id: diva2:1108017
Conference
12th Global Brand Conference of Academy of Marketing - Brand, Identity and Corporate Reputation SIG, Linnaeus University, Kalmar, Sweden, April 26-28, 2017
2017-06-122017-06-122021-09-22Bibliographically approved