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Toward a Participatory Design Approach to Service Design
Mads Clausen Institute, University of Southern Denmark, Grundvigts Alle 150, Sonderborg, Denmark.
2004 (English)In: PDC 2004 - Proceedings of the Eighth Conference on Participatory Design, Toronto, Canada: ACM Press, 2004, p. 148-151Conference paper, Published paper (Refereed)
Abstract [en]

This paper introduces service design as a potential Participatory Design (PD) theme. It proposes that the success of designing good services can be increased by including the perspectives and practices of the future service participants into the design process. Through the description of an action-research project, the paper explores the potentials and limitations of using an ethnographic approach and Activity Theory to frame the service design process and interpret the complexity of services.

Place, publisher, year, edition, pages
Toronto, Canada: ACM Press, 2004. p. 148-151
Series
PDC - International Conference on Participatory Design
Keywords [en]
Service design, service encounter, Activity Theory, ethnography
National Category
Design
Research subject
design
Identifiers
URN: urn:nbn:se:umu:diva-171523OAI: oai:DiVA.org:umu-171523DiVA, id: diva2:1434699
Conference
Participatory Design Conference
Available from: 2020-06-03 Created: 2020-06-03 Last updated: 2020-06-10

Open Access in DiVA

fulltext(385 kB)315 downloads
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Type fulltextMimetype application/pdf

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Clark, Brendon

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf