Umeå University's logo

umu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Registered nurses' experiences of communication with patients when practising person-centred care over the phone: a qualitative interview study
Umeå University, Faculty of Medicine, Department of Nursing.ORCID iD: 0000-0001-5598-0737
Show others and affiliations
2020 (English)In: BMC Nursing, ISSN 1472-6955, E-ISSN 1472-6955, Vol. 19, no 1, article id 54Article in journal (Refereed) Published
Abstract [en]

Background: To explore registered nurses’ (RNs’) experiences of practising person-centred care (PCC) by telephone with people diagnosed with chronic obstructive pulmonary disease and/or chronic heart failure.

Methods: Qualitative interview study. Four RNs were individually interviewed before, during, and after participating in an intervention practising PCC by telephone. The interviews were analysed using qualitative content analysis.

Results: The results reflect three categories of their experience: realize the complexity of practising PCC by distance, gain insight into what PCC communication meant to RNs and their approach, and develop the professional role by practising PCC theory and ethics.

Conclusions: PCC over the telephone facilitate healthcare and support patients. Through careful listening, the RNs (1) created space for the individual patients to express their thoughts and feelings and (2) emphasized each patient’s capabilities and resources. The RNs also gained an understanding of PCC and what it means to patients and to themselves as practitioners. Potential implications are that it is important for RNs practising PCC by telephone to remould their role, to listen carefully, and to communicate as equals in conversations that respect both parties’ knowledge and expertise. Health professionals need supervision and support to fully understand the person-centred approach and provide communications that support it.

Place, publisher, year, edition, pages
BioMed Central, 2020. Vol. 19, no 1, article id 54
Keywords [en]
Person-centred care, Professional role, Telephone, Qualitative
National Category
Nursing
Identifiers
URN: urn:nbn:se:umu:diva-173450DOI: 10.1186/s12912-020-00448-4ISI: 000543327200001PubMedID: 32577097Scopus ID: 2-s2.0-85087175952OAI: oai:DiVA.org:umu-173450DiVA, id: diva2:1453434
Funder
Swedish Research Council, 521-2013-2723Region Västra GötalandAvailable from: 2020-07-10 Created: 2020-07-10 Last updated: 2023-03-24Bibliographically approved

Open Access in DiVA

fulltext(812 kB)344 downloads
File information
File name FULLTEXT01.pdfFile size 812 kBChecksum SHA-512
7fb8b9623f88421c8664f1323cdf9ef66b005236989e86e55b66659b4904ac08286014cdf719c17e2a14e5b033fa56f4f0ee8bec7df58cdb704f7ff90081433f
Type fulltextMimetype application/pdf

Other links

Publisher's full textPubMedScopus

Authority records

Boström, Eva

Search in DiVA

By author/editor
Boström, Eva
By organisation
Department of Nursing
In the same journal
BMC Nursing
Nursing

Search outside of DiVA

GoogleGoogle Scholar
Total: 355 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
pubmed
urn-nbn

Altmetric score

doi
pubmed
urn-nbn
Total: 375 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf