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The role of institutional work in platform establishment: An investigation of digital innovation practices for creating, maintaining and disrupting institutions
Umeå University, Faculty of Social Sciences, Department of Informatics.ORCID iD: 0000-0001-6492-3435
2019 (English)In: Proceedings of the Annual Hawaii International Conference on System Sciences, IEEE, 2019, p. 6519-6528Conference paper, Published paper (Refereed)
Abstract [en]

While the significance of digital platforms for contemporary organizations has been demonstrated both in theory and practice, how they emerge is less understood. We argue that one source of digital platform emergence is the recombinatorial innovation processes individuals enact in organizational work practices. We draw on the theory of institutional work to empirically examine how innovation processes led to the emergence of a digital platform in the Swedish transport administration. We find that actors engage in work aimed at creating, maintaining and disrupting socio-technical structures. These work practices involve exploring the possibilities of specific digital resources, their combinatorial options, and how new resources can be generated. The analysis contributes to the literature on digital platforms by (1) demonstrating the role of digital malleability in bypassing institutional resistance, (2) identifying temporal patterns and dependencies of activities, and (3) detecting distinct emphasis in types of institutional work.

Place, publisher, year, edition, pages
IEEE, 2019. p. 6519-6528
Series
Hawaii International Conference on System Sciences, ISSN 1530-1605, E-ISSN 2572-6862
Keywords [en]
Social-Technical Issues in Organizational Information Technologies Organizational Systems and Technology Institutional Work, Platform emergence, Digital innovation, Digital platforms, Recombinant innovation
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-186154Scopus ID: 2-s2.0-85108274469ISBN: 978-0-9981331-2-6 (electronic)OAI: oai:DiVA.org:umu-186154DiVA, id: diva2:1580792
Conference
HICSS 2019, 52nd Annual Hawaii International Conference on System Sciences, Maui, Hawaii, USA, January 8-11, 2019
Available from: 2021-07-16 Created: 2021-07-16 Last updated: 2021-09-28Bibliographically approved

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Jadaan, Taline

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf