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Mechanisms and dynamics in the interplay of trust and distrust: insights from project-based collaboration
Umeå University, Faculty of Social Sciences, Department of Informatics.ORCID iD: 0000-0001-5486-9017
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).ORCID iD: 0000-0002-0842-6941
2022 (English)In: Organization Studies, ISSN 0170-8406, E-ISSN 1741-3044, Vol. 43, no 8, p. 1173-1196Article in journal (Refereed) Published
Abstract [en]

Trust and distrust are two distinct organizing principles that play a critical role in interorganizational projects where highly interdependent organizations collaborate to build tailor-made and technologically complex solutions. Whereas an emerging body of research has debated the conceptual distinction between trust and distrust, this paper emphasizes the processual nature of trusting and distrusting and the interplay between them. Drawing upon insights from project-based collaboration in a complex products and systems industry, we explore the distinct cognitive and behavioral mechanisms through which trust and distrust work and orient firms towards optimism and watchfulness in the interaction. Our findings show that trust and distrust can act both as substitutes and complements through three interconnected dynamics—undermining, enabling, and compensating. These dynamics develop and recursively interrelate through interfirm interactions within single projects and in the broader network. We conclude by presenting our contributions to interorganizational trust literature and by proposing that the interplay of trust and distrust can have both positive and negative effects on the pursuit of project-based relationships.

Place, publisher, year, edition, pages
Sage Publications, 2022. Vol. 43, no 8, p. 1173-1196
Keywords [en]
distrust, interplay, organizing principle, project-based collaboration, trust
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-187675DOI: 10.1177/01708406211040215ISI: 000694817600001Scopus ID: 2-s2.0-85114691947OAI: oai:DiVA.org:umu-187675DiVA, id: diva2:1595583
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2013-0741The Kempe FoundationsAvailable from: 2021-09-20 Created: 2021-09-20 Last updated: 2022-12-19Bibliographically approved

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Kostis, AngelosBengtsson, MariaH. Näsholm, Malin

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