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AI management beyond myth and hype: a systematic review and synthesis of the literature
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2024 (English)In: Pacific Asia Journal of the Association for Information Systems, ISSN 1943-7536, E-ISSN 1943-7544, Vol. 16, no 2, article id 1Article in journal (Refereed) Published
Abstract [en]

Background: AI management has attracted increasing interest from researchers rooted in many disciplines, including information systems, strategy, and economics. In recent years, scholars with interests in these diverse fields have formulated similar research questions, investigated similar research contexts, and even often adopted similar methodologies when studying AI. Despite these commonalities, the AI management literature has largely evolved in an isolated fashion within specific fields, thereby impeding the development of cumulative knowledge. Moreover, views of AI’s anticipated trajectory have often oscillated between unjustifiably optimistic assessments of its benefits and extremely pessimistic appraisals of the risks it poses for organizations and society.

Method: To move beyond the polarized discussion, this work offers a systematic review of the vast, interdisciplinary AI management literature, based on analysis of a large sample of articles published between 2010 and 2022. Results: We identify four main research streams in the AI management literature and associated, conflicting discussion, concerning four (data, labor, critical, and value) dimensions.

Conclusion: The review conceptually and practically contributes to the IS field by documenting the literature’s evolution and highlighting avenues for future research trajectories. We believe that by outlining four key themes and visualizing them in an organized framework the study promotes a holistic and broader understanding of AI management research as a cross-disciplinary effort, for both researchers and practitioners, and provides suggestions that extend the framing of AI beyond myth and hype.

Place, publisher, year, edition, pages
AISeL , 2024. Vol. 16, no 2, article id 1
Keywords [en]
AI Management, Big Data, Ethics, Systematic Literature Review, Value Creation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-229403DOI: 10.17705/1pais.16201ISI: 001286019900001Scopus ID: 2-s2.0-85202968245OAI: oai:DiVA.org:umu-229403DiVA, id: diva2:1896765
Available from: 2024-09-11 Created: 2024-09-11 Last updated: 2025-10-14Bibliographically approved
In thesis
1. Data liquidity and data friction: governing the contingencies of data in motion
Open this publication in new window or tab >>Data liquidity and data friction: governing the contingencies of data in motion
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Datalikviditet och datafriktion : att styra osäkerheterna i dataflöden
Abstract [en]

With the growing influence of data-driven technologies and Artificial Intelligence (AI) across industries, questions of data governance have become a central concern. As organizations embark on digital transformation initiatives to enhance their operations, services, and strategies through AI, the effective management of data has become a key condition for success. However, most data governance frameworks focus on technical aspects, overlooking the everyday work that makes data usable, meaningful, and trustworthy. Based on qualitative research in Swedish forestry, this study traces how data are produced, interpreted, and moved across the sector. To capture this process, I introduce the concept of data journeys, the paths along which data move, transform, and sometimes get stuck as they encounter tools, people, and organizational boundaries. What enables data movement is data liquidity, the capacity of data to be reused or recombined across contexts without losing their interpretive integrity. Data liquidity, however, is not a given – it depends on a variety of socio-technical arrangements. When these fail, data friction emerges. Data friction refers to the obstacles that slow or block data movement. Yet data friction is not inherently negative. In forestry, where data must often be interpreted with care and based on ecological expertise, data friction can be productive. It draws attention to data ambiguity, prevents unwanted data sharing, and protects against context loss. This leads to the central argument of the dissertation: data governance is not just about enabling flow, it is also about negotiating the tensions between data liquidity and data friction. Effective data governance involves knowing when to enable data movement and when to slow it down.

Based on the above, the dissertation makes three contributions. First, it moves beyond traditional assumptions of data governance as a matter of formal control, data quality, or compliance. It does so by conceptualizing data governance as a practice-based, socio-technical process, enacted through the everyday efforts of making data usable across systems and contexts. Second, it develops the concepts of data journeys, data liquidity, and data friction to trace how data governance unfolds in motion. In doing so, it highlights the socio-technical frictions that shape data work in practice. These data frictions often reveal where the limitations of dataliquidity are and what work is required to restore it. Third, the dissertation challenges the assumption that data friction is inherently problematic. It shows that data friction can be protective, reflective, and even productive.

Place, publisher, year, edition, pages
Umeå University, 2025. p. 140
Series
Research reports in informatics, ISSN 1401-4572 ; RR-25.02
Keywords
data governance, data work, data liquidity, data journeys, practice-based view, data friction.
National Category
Information Systems
Identifiers
urn:nbn:se:umu:diva-245422 (URN)978-91-8070-801-2 (ISBN)978-91-8070-802-9 (ISBN)
Public defence
2025-11-21, MA121 (MIT-huset), Umeå, 13:00 (English)
Opponent
Supervisors
Available from: 2025-10-14 Created: 2025-10-13 Last updated: 2025-10-14Bibliographically approved

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Koukouvinou, PanagiotaHolmström, Jonny

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