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Emotional stressors among volunteers operating a diaconal suicide-prevention crisis line in Norway: a qualitative study
Umeå University, Faculty of Medicine, Department of Public Health and Clinical Medicine, Family Medicine. Centre for psychology of religion, Innlandet Hospital Trust, Hamar, Norway; Department of Theology, Psychology of Religion and Cultural Psychology, Uppsala University, Uppsala, Sweden.
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2020 (English)In: British Journal of Guidance and Counselling, ISSN 0306-9885, E-ISSN 1469-3534, Vol. 48, no 4, p. 563-575Article in journal (Refereed) Published
Abstract [en]

Despite the worldwide proliferation of suicide-prevention crisis-line networks, there is limited in-depth knowledge of how the volunteer call responders experience and manage emotional stressors. The study's purpose was to explore emotional stressors related to operating a diaconal suicide-prevention crisis line, and how these are managed in daily operations. In this qualitative study, 27 volunteers were interviewed in four focus groups. The material was analysed using systematic text condensation. The participants experienced emotional stressors related to being unable to actively intervene, encountering traumatised callers and feeling uncertain about representing the Church. They used a combination of personal coping strategies and organisational support factors. Implications for training and practice are further discussed.

Place, publisher, year, edition, pages
Routledge, 2020. Vol. 48, no 4, p. 563-575
Keywords [en]
Hotlines, suicide prevention, qualitative research, vicarious traumatisation, burnout, growth
National Category
Public Health, Global Health, Social Medicine and Epidemiology
Identifiers
URN: urn:nbn:se:umu:diva-162677DOI: 10.1080/03069885.2019.1646409ISI: 000479567900001Scopus ID: 2-s2.0-85090075945OAI: oai:DiVA.org:umu-162677DiVA, id: diva2:1347739
Available from: 2019-09-02 Created: 2019-09-02 Last updated: 2023-03-23Bibliographically approved

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DeMarinis, Valerie

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf