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Non-technical users’ first encounters with a robotic telepresence technology: An empirical study of office workers
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
Umeå universitet, Samhällsvetenskapliga fakulteten, Institutionen för informatik.
2018 (Engelska)Ingår i: Paladyn - Journal of Behavioral Robotics, ISSN 2080-9778, E-ISSN 2081-4836, Vol. 9, nr 1, s. 307-322Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Robotic telepresence technologies are becoming ever more usable and affordable, as well as increasingly available as consumer products. In the coming years, a significant number of people are likely to encounter the technology for the first time, and many, if not most, of them are going to be “non-technical” users, that is, people who do not have special technical knowledge and skills of IT-professionals. Therefore, understanding how nontechnical users are getting familiar with robotic telepresence technology, how they perceive the technology, learn to control it, and relate it to their everyday work practices, is a topical research issue. This paper reports an empirical study, in which eight non-technical users, office workers who were not IT-professionals, were introduced to robotic telepresence and provided with a practical experience of acting as pilots of a remotely controlled robot. In follow up interviews the participants were asked to reflect on potential uses of the technology in their professional activities. The participants could successfully acquire basic navigation skills and reached a high level of spatial presence, but experienced problems with developing a "new body image”. When reflecting on the potential of the technology for supporting their work, the participants envisioned a number of benefits associated with remote physical mobility. The impact of the technology on the quality of workrelated social interactions was expected to be generally positive but somewhat limited.

Ort, förlag, år, upplaga, sidor
Walter de Gruyter, 2018. Vol. 9, nr 1, s. 307-322
Nyckelord [en]
robotic telepresence, mobile remote presence (MRP), non-technical users, first encounters, appropriation, spatial presence, embodiment
Nationell ämneskategori
Mänsklig interaktion med IKT Människa-datorinteraktion (interaktionsdesign)
Identifikatorer
URN: urn:nbn:se:umu:diva-164268DOI: 10.1515/pjbr-2018-0022Scopus ID: 2-s2.0-85056091947OAI: oai:DiVA.org:umu-164268DiVA, id: diva2:1362403
Ingår i projekt
Mobile Remote Presence i Sakernas Internet - Utmaningar och lösningar för interaktionsdesign, Vetenskapsrådet
Forskningsfinansiär
Vetenskapsrådet, 2015-05316Tillgänglig från: 2019-10-19 Skapad: 2019-10-19 Senast uppdaterad: 2022-05-10Bibliografiskt granskad
Ingår i avhandling
1. Being connected to the world through a robot
Öppna denna publikation i ny flik eller fönster >>Being connected to the world through a robot
2022 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Alternativ titel[sv]
Att vara förbunden med världen genom en robot
Abstract [en]

Robotic telepresence systems enable humans to be present physically and socially in a distant environment. Robotic telepresence technology is the latest in the line of communication technology development. The unique feature of such technology is that its users can act in a distant environment and interact with other people through these systems. The robot is the user’s physical avatar through which they act. This thesis aims to understand how people connect to the world through robotic telepresence. The aim includes addressing how humans operate the robotic telepresence system, how the robotic telepresence supports performing actions in a distant location and supports social interaction, and how a human experience being in a robotic body.

The thesis is based on five studies, reported in five papers, that explore different aspects of robotic telepresence. The theoretical foundations consist of activity theory and phenomenology, two traditions that are arguably compatible and complementary. The concept of remote embodiment is proposed to describe the relationship between the human and robotic telepresence systems. Remote embodiment is a phenomenon, design concept, and feature that enables robotic telepresence to be used in a wide variety of activities. Furthermore, I use the concept of remote embodiment to outline possible futures of robotic telepresence.

Ort, förlag, år, upplaga, sidor
Umeå: Umeå University, 2022. s. 116
Serie
Research reports in informatics, ISSN 1401-4572 ; RR-22.01
Nyckelord
Human-Computer Interaction, Interaction Design, Robotic Telepresence, Mobile Robotic Presence, Activity Theory, Phenomenology, Embodiment
Nationell ämneskategori
Mänsklig interaktion med IKT
Forskningsämne
människa-datorinteraktion
Identifikatorer
urn:nbn:se:umu:diva-194584 (URN)978-91-7855-821-6 (ISBN)978-91-7855-822-3 (ISBN)
Disputation
2022-06-03, Triple Helix, Samverkanshuset, Universitetstorget 4, Umeå, 14:00 (Engelska)
Opponent
Handledare
Forskningsfinansiär
Vetenskapsrådet, 2015-05316
Tillgänglig från: 2022-05-13 Skapad: 2022-05-10 Senast uppdaterad: 2022-05-11Bibliografiskt granskad

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Björnfot, PatrikKaptelinin, Victor

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Paladyn - Journal of Behavioral Robotics
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