Umeå University's logo

umu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Caught Between Expectations and the Practice Field Experiences of This Dilemma Among Volunteers Operating a Diaconal Crisis Line in Norway
Umeå University, Faculty of Medicine, Department of Public Health and Clinical Medicine, Family Medicine. Centre for Psychology of Religon, Innlandet Hospital Trust, Hamar, Norway; Department of Theology, Psychology of Religion & Cultural Psychology, Uppsala University, Uppsala, Sweden.
Show others and affiliations
2019 (English)In: Crisis, ISSN 0227-5910, E-ISSN 2151-2396, Vol. 40, no 5, p. 340-346Article in journal (Refereed) Published
Abstract [en]

Background: Volunteer crisis tine responders are a valuable resource for suicide prevention crisis lines worldwide.

Aim: The aim of this study was to gain a deeper understanding of how volunteers operating a diaconal crisis line in Norway experienced challenges and how these challenges were met.

Method: A qualitative, explorative study was conducted. A total of 27 volunteers were interviewed through four focus groups. The material was analyzed using systematic text condensation.

Results: The greatest challenge to the volunteers was the perception of a gap between their expectations and the practice field. The experience of many volunteers was that the crisis line primarily served a broad ongoing support function for loneliness or mental illness concerns, rather than a suicide prevention crisis intervention function. Limitations:The focus group design may have made the participants more reluctant to share experiences representing alternative perspectives or personally sensitive information.

Conclusion: The findings of this study suggest that a uniform response to callers using crisis lines as a source of ongoing support is warranted and should be implemented in volunteer training programs.

Place, publisher, year, edition, pages
Hogrefe & Huber Publishers, 2019. Vol. 40, no 5, p. 340-346
Keywords [en]
hotlines, qualitative research, focus groups, crisis intervention, suicide prevention
National Category
Sociology (excluding Social Work, Social Psychology and Social Anthropology)
Identifiers
URN: urn:nbn:se:umu:diva-164423DOI: 10.1027/0227-5910/a000573ISI: 000485790500006PubMedID: 30813826Scopus ID: 2-s2.0-85062268264OAI: oai:DiVA.org:umu-164423DiVA, id: diva2:1363052
Available from: 2019-10-22 Created: 2019-10-22 Last updated: 2023-03-23Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textPubMedScopus

Authority records

DeMarinis, Valerie

Search in DiVA

By author/editor
DeMarinis, Valerie
By organisation
Family Medicine
In the same journal
Crisis
Sociology (excluding Social Work, Social Psychology and Social Anthropology)

Search outside of DiVA

GoogleGoogle Scholar

doi
pubmed
urn-nbn

Altmetric score

doi
pubmed
urn-nbn
Total: 195 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf