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Towards a research agenda on how, when and why trust and distrust matter to coopetition
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.ORCID iD: 0000-0001-5486-9017
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.ORCID iD: 0000-0002-0842-6941
2020 (English)In: Journal of Trust Research, ISSN 2151-5581, E-ISSN 2151-559X, Vol. 10, no 1, p. 66-90Article, review/survey (Refereed) Published
Abstract [en]

Trust has been acknowledged as an important aspect of interorganizational relationships. Yet, limited attention has been paid to the importance of trust in the light of coopetitive interactions, i.e. simultaneously cooperating and competing. Research on trust has started to acknowledge that more trust may not always be better, and that trust and distrust are separate and distinct phenomena. Whilst coopetition research has mentioned the important role of trust, the potential role of distrust is even less acknowledged, although it may be particularly relevant due to the tensions, risks, and uncertainties involved. The purpose of this paper is to identify limitations and gaps in the extant literature on trust in coopetition, bring promising research opportunities into light, and create an agenda for future research focused on the roles of both trust and distrust in coopetition. By means of a systematic literature review, we find that the importance of trust in different phases of coopetition has been acknowledged by prior research, yet deeper explanations of how, when, and why different aspects of trust and distrust matter to coopetition are missing. A normative view on trust prevails and the potential fruitfulness of distrust is neglected. Based on these limitations, an agenda including six promising research avenues is constructed.

Place, publisher, year, edition, pages
Routledge, 2020. Vol. 10, no 1, p. 66-90
Keywords [en]
Trust, distrust, coopetition, systematic literature review, research agenda
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-169701DOI: 10.1080/21515581.2019.1692664ISI: 000561431700005Scopus ID: 2-s2.0-85076903074OAI: oai:DiVA.org:umu-169701DiVA, id: diva2:1424150
Available from: 2020-04-16 Created: 2020-04-16 Last updated: 2021-09-20Bibliographically approved
In thesis
1. Coping with Interpartner Uncertainty in Interorganizational Interactions
Open this publication in new window or tab >>Coping with Interpartner Uncertainty in Interorganizational Interactions
2020 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Interorganizational relationships are uncertain endeavors. By engaging in such relationships, organizations become vulnerable to their partner’s behavior and their success is contingent on the partner’s willingness and ability to fulfill its promises. Despite the plethora of benefits provided by interorganizational relationships, organizations face difficulty in understanding and anticipating each other’s future behavior, in aligning their views and expectations, and in predicting the potentialities of their interactions due to the influence of the broader relational context. This difficulty stems from incomplete knowledge about the intentions of the partner and it is particularly salient within coopetitive interorganizational relationships, i.e., relationships involving the simultaneous pursuit of cooperation and competition, as the partners have only partially convergent interests. Whereas prior research has focused on how firms can manage calculable risks through static governance mechanisms, little is known about the underlying processes of how firms cope with interpartner uncertainty. In this thesis, I address the following purpose: to advance the understanding of the processes through which firms cope with interpartner uncertainty in interorganizational interactions.

The purpose is addressed through five research papers, which build on each other and synergistically shed light on different processes through which organizations cope with interpartner uncertainty along the course of their interactions. With an inductive approach, this thesis mainly draws on a qualitative case study of interorganizational interactions in the robotics and automation industry in Sweden. In addition, two literature reviews and a quantitative study supported the fulfilment of the overall purpose. The findings of this thesis establish that three possible means of coping with interpartner uncertainty in interorganizational interactions are the adoption of both trust and distrust as organizing principles, reliance on hybrid interpretive schemes as forward-looking lenses and the use of digital artifacts as boundary objects. In addition, I provide answers about how each of these means of coping supports organizations to cope with interpartner uncertainty by influencing their interaction dynamics. Building upon these findings, I argue that the process of coping with interpartner uncertainty has three distinct, yet interrelated dimensions, namely managerial cognition, relationality and materiality. The thesis concludes by outlining the main theoretical contributions to the bodies of literature on uncertainty in interorganizational relationships, interorganizational trust, and coopetition. Finally, managerial implications are also outlined.

Place, publisher, year, edition, pages
Umeå: Umeå University, 2020. p. 111
Series
Studier i företagsekonomi. Serie B, ISSN 0346-8291 ; 105
Keywords
Interorganizational Relationships, Coopetition, Interpartner Uncertainty, Trust, Distrust
National Category
Business Administration
Research subject
Business Studies
Identifiers
urn:nbn:se:umu:diva-175247 (URN)978-91-7855-371-6 (ISBN)978-91-7855-372-3 (ISBN)
Public defence
2020-10-16, Hörsal C, Samhällsvetarhuset, Umeå, 10:15 (English)
Opponent
Supervisors
Available from: 2020-09-25 Created: 2020-09-22 Last updated: 2020-09-23Bibliographically approved

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Kostis, AngelosHarryson Näsholm, Malin

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