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Conversational agents in a family context: A qualitative study with children and parents investigating their interactions and worries regarding conversational agents
Umeå University, Faculty of Social Sciences, Department of Informatics.
2020 (English)Independent thesis Advanced level (degree of Master (Two Years)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Conversational agents such as Siri, Google and Alexa are growing in popularity, and Artificial Intelligence in the form of natural language processing utilized by these agents is becoming more available and capable with time. Understanding how conversational agents are used today and what implications it has for our daily lives is important if this trend is going to continue. In this thesis I present how children interact with conversational agents today and the implications this has for families. Four families with children in the age of 6-9 were interviewed regarding how children interact with conversational agents today, what concerns parents have and how they view the agent. The results show that children regard the conversational agent as a tool, and that the primary interactions are entertainment and exploration. Parents were concerned what the agent might say when they are not there, and do not feel in control of the agent. In the beginning children have high expectations on the capabilities of the agent but quickly assess the capabilities through experimentation.

Place, publisher, year, edition, pages
2020. , p. 20
Series
Informatik Student Paper Master (INFSPM) ; 2020.02
Keywords [en]
Conversational Agent, Artificial Intelligence, child-agent interaction, Families
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-172348OAI: oai:DiVA.org:umu-172348DiVA, id: diva2:1443299
Educational program
Master's Programme in Human-Computer Interaction
Supervisors
Examiners
Available from: 2020-06-18 Created: 2020-06-18 Last updated: 2025-02-17Bibliographically approved

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fulltext(533 kB)621 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf