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What about context in internal brand management? Understanding employee brand commitment in the public sector
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE).ORCID iD: 0000-0002-0271-7887
2021 (English)In: Journal of Marketing Management, ISSN 0267-257X, E-ISSN 1472-1376, Vol. 37, no 13-14, p. 1243-1266Article in journal (Refereed) Published
Abstract [en]

Branding has become an established means for many public sector organisations to support the desired perceptions of the organisation. While branding is often presented as useful and advantageous for the organisations, this study cautions against oversimplifying the issue. By focusing on the perspective of employees, this case study investigates contextual factors that influence the affective outcome of internal brand management, employee brand commitment, in the public sector. The findings reveal the critical importance of the identity and values of an organisation and its employees, and its leadership, in the form of political governance. These factors may have considerable influence on both the implementation and the key principles of public sector branding, not least its internal brand management.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2021. Vol. 37, no 13-14, p. 1243-1266
Keywords [en]
employee brand commitment, identity and values, internal brand management, internal branding, political leadership, Public sector branding
National Category
Business Administration
Identifiers
URN: urn:nbn:se:umu:diva-182956DOI: 10.1080/0267257X.2021.1909106ISI: 000642521300001Scopus ID: 2-s2.0-85104719707OAI: oai:DiVA.org:umu-182956DiVA, id: diva2:1553673
Available from: 2021-05-10 Created: 2021-05-10 Last updated: 2021-11-10Bibliographically approved

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Leijerholt, Ulrika

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf