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The influence of job crafting on the quality of care provided by nursing home employees: the moderating effect of organizational identification
Universitat de Barcelona, Barcelona, Spain.
Universitat de Barcelona, Barcelona, Spain.ORCID iD: 0000-0002-7374-433X
Umeå University, Faculty of Social Sciences, Department of Psychology.ORCID iD: 0000-0002-6936-5126
Umeå University, Faculty of Social Sciences, Department of Psychology.
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2023 (English)In: Current Psychology, ISSN 1046-1310, E-ISSN 1936-4733, Vol. 42, p. 10613-10628Article in journal (Refereed) Published
Abstract [en]

Our goal was to analyze the positive effect of job crafting activities involving nursing home employees on their perceived quality of care, and the moderating effect of organizational identification. A two-wave non-experimental design (with an interval of 12 months) was used. The Job Crafting Questionnaire, the Identification-Commitment Inventory, and the Quality of Care Questionnaire (QoC) were administered to 226 nursing home employees in two waves. The results of the hierarchical regression analyses found significant association between job crafting subdimensions and quality of care twelve months later. Organizational identification was shown to play a moderating role in these relationships when analyzing the effect of cognitive crafting. In this sense, the effect of cognitive crafting on quality of care is only found with high levels of identification. The findings highlight the importance of the job crafting dimensions (task, relational and cognitive) when it comes to enhancing quality of care in residential homes for the elderly. This is especially relevant for cognitive crafting among employees with high levels of organizational identification. This research provides managers with guidance when allocating job crafting opportunities aimed at making improvements in quality of care. In this respect, organizations must offer job crafting training to stimulate and support their employees and, on the other hand, managers should encourage employees to craft their jobs, gearing their needs, abilities, and goals to corporate values and competencies.

Place, publisher, year, edition, pages
Springer, 2023. Vol. 42, p. 10613-10628
Keywords [en]
Elderly care, Job crafting, Nursing home employees, Organizational identification, Perceived quality of care
National Category
Applied Psychology Work Sciences
Research subject
Psychology; caring sciences in social sciences
Identifiers
URN: urn:nbn:se:umu:diva-188616DOI: 10.1007/s12144-021-02317-yISI: 000702800500001Scopus ID: 2-s2.0-85116303157OAI: oai:DiVA.org:umu-188616DiVA, id: diva2:1603406
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2015-00708Available from: 2021-10-15 Created: 2021-10-15 Last updated: 2023-07-14Bibliographically approved

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Nordin, MariaWesterberg, KristinaLundmark, Robert

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Yepes-Baldó, MontserratNordin, MariaWesterberg, KristinaLundmark, Robert
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