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User-focused monitoring as a strategy for involvement and mental health service development: an analysis of Swedish monitoring reports
Umeå University, Faculty of Social Sciences, Department of Social Work.ORCID iD: 0000-0002-8755-3710
Department of Social and Psychological Studies, Karlstad University, Karlstad, Sweden.ORCID iD: 0000-0002-7236-0836
Umeå University, Faculty of Social Sciences, Department of Social Work.ORCID iD: 0000-0002-6330-5640
2022 (English)In: Journal of Psychosocial Rehabilitation and Mental Health, ISSN 2198-9834, E-ISSN 2198-963X, Vol. 9, no 3, p. 303-316Article in journal (Refereed) Published
Abstract [en]

User-focused monitoring (UFM) is a method of evaluating mental health services, conducted by people with lived experience of mental ill health. Research on UFM and on user involvement focused on service monitoring and evaluation is lacking. This study addresses this knowledge gap by examining UFM as a strategy for user involvement. More specifically, this study aims to synthesize patterns in UFM reports to characterize the phenomenon, as well as to further discuss negotiation processes and political opportunities in UFM. The empirical material consists of 136 Swedish UFM reports that have been analyzed in two steps: All reports were mapped according to general characteristics and a sample of 20 reports were selected to provide additional information on the method. This study has been conducted in collaboration with actors representing the user movement and municipality-based mental health services. Our analysis shows that long-term contracts between user organizations and service providers are important to create a sustainable implementation of UFM. However, strategies to protect user autonomy must be carefully considered and employed in relation to such collaborations. We further highlight the risks of a restricted focus on consumer satisfaction, and discuss the current development towards including follow-ups in the UFM process as a strategy for counteracting tokenism.

Place, publisher, year, edition, pages
Springer, 2022. Vol. 9, no 3, p. 303-316
Keywords [en]
Mental health, User involvement, User-focused monitoring, Service evaluation
National Category
Social Work
Identifiers
URN: urn:nbn:se:umu:diva-193269DOI: 10.1007/s40737-022-00268-6PubMedID: 35345414Scopus ID: 2-s2.0-85126873474OAI: oai:DiVA.org:umu-193269DiVA, id: diva2:1646930
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2020-01328Available from: 2022-03-24 Created: 2022-03-24 Last updated: 2022-12-19Bibliographically approved

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Näslund, HildaMarkström, Urban

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