User Experience (UX) meets Artificial Intelligence (AI): Designing Engaging User Experiences Through 'Automation of Interaction'
2022 (English)In: Proceedings of the Workshop on Engaging with Automationco-located with the ACM Conference on Human Factors in Computing Systems (CHI 2022) / [ed] Matthias Baldauf, Peter Fröhlich, Virpi Roto, Philippe Palanque, Siân Lindley, Jon Rogers, Wendy Ju, Manfred Tscheligi, CEUR-WS , 2022Conference paper, Published paper (Refereed)
Abstract [en]
Interaction design/HCI seems to be at a crossroad. On the one hand, it is still about designing for engaging user experiences (UX). Still, on the other hand, it seems to be increasingly about reducing interaction and automating human-machine interaction through AI. In this paper, we explore this seeming gap to move forward. First, we discuss the fundamental design rationality underpinning UX/engaging interaction and AI/automation of interaction from the viewpoints of classic theoretical standpoints. We then illustrate how these two come together in interaction design practice. Here we rely on two classic examples, i.e., an autonomous car and a social media platform. Through an interaction analysis of these two examples, we show 1) how interaction and automation are combined in the design, 2) how engaging interaction is dependent on a certain level of automation, and 3) how each example illustrates a different balance between interaction and automation. Based on this analysis, we propose the Engaging Interaction through Automation (EIA) - scale as a conceptual construct that takes these aspects into account to understand and analyze ways of combining interaction and automation in interaction design. We illustrate the use of the proposed EIA-scale, discuss its theoretical implications, and suggest it as a useful tool - when designing for engaging user experiences (UX) through automation, with AI as an interaction design material.
Place, publisher, year, edition, pages
CEUR-WS , 2022.
Series
CEUR Workshop Proceedings, ISSN 1613-0073
Keywords [en]
AI, Automation of interaction, Engaging interaction, UX
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:umu:diva-198188Scopus ID: 2-s2.0-85133565726OAI: oai:DiVA.org:umu-198188DiVA, id: diva2:1683747
Conference
2022 Workshop on Engaging with Automation - Understanding and Designing for Operation, Appropriation, and Behaviour Change, AutomationXP 2022, New Orleans, LA, USA, April 30, 2022
2022-07-182022-07-182024-07-02Bibliographically approved