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Managing unbounded digital transformation: exploring the role of tensions in a digital transformation initiative in the forestry industry
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
Umeå University, Faculty of Social Sciences, Department of Informatics.
2022 (English)In: Information Technology and People, ISSN 0959-3845, E-ISSN 1758-5813, Vol. 36, no 8, p. 43-68Article in journal (Refereed) Published
Abstract [en]

Purpose: Prior research has highlighted the pervasive importance of digital technologies in business and societal settings, but their enabling role in digital transformation, and effective forms of organization to address tensions that arise during attempts to promote it, have been insufficiently explored. Therefore, the purpose of this paper is to investigate how and why tensions affect clusters established to foster digital transformation.

Design/methodology/approach: Empirical data were acquired through a qualitative exploratory holistic single case study, focused on the Swedish Cluster of Forest Technology. This included interviews with informants, selected by homogeneous purposive sampling, and event observation to investigate the personal perspectives of representatives of every company engaged in the cluster, followed by a thematic analysis of their comments.

Findings: The case study revealed three major tensions, between knowledge flow, collaboration and competition, but also others that were interrelated with those major tensions, related to matters such as trust and protection of intellectual property, power equality and hierarchy, and networks that must be managed in digital transformation efforts.

Originality/value: The paper extends understanding of the tensions that arise, and their management, in digital transformation processes.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022. Vol. 36, no 8, p. 43-68
Keywords [en]
Cluster, Collaboration, Competition, Digital innovation, Digital technologies, Digital transformation, Knowledge flow, Leadership, Tensions
National Category
Information Systems Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-202010DOI: 10.1108/ITP-03-2020-0106ISI: 000898443500001Scopus ID: 2-s2.0-85144115943OAI: oai:DiVA.org:umu-202010DiVA, id: diva2:1722505
Available from: 2022-12-29 Created: 2022-12-29 Last updated: 2025-10-14Bibliographically approved
In thesis
1. Data liquidity and data friction: governing the contingencies of data in motion
Open this publication in new window or tab >>Data liquidity and data friction: governing the contingencies of data in motion
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Alternative title[sv]
Datalikviditet och datafriktion : att styra osäkerheterna i dataflöden
Abstract [en]

With the growing influence of data-driven technologies and Artificial Intelligence (AI) across industries, questions of data governance have become a central concern. As organizations embark on digital transformation initiatives to enhance their operations, services, and strategies through AI, the effective management of data has become a key condition for success. However, most data governance frameworks focus on technical aspects, overlooking the everyday work that makes data usable, meaningful, and trustworthy. Based on qualitative research in Swedish forestry, this study traces how data are produced, interpreted, and moved across the sector. To capture this process, I introduce the concept of data journeys, the paths along which data move, transform, and sometimes get stuck as they encounter tools, people, and organizational boundaries. What enables data movement is data liquidity, the capacity of data to be reused or recombined across contexts without losing their interpretive integrity. Data liquidity, however, is not a given – it depends on a variety of socio-technical arrangements. When these fail, data friction emerges. Data friction refers to the obstacles that slow or block data movement. Yet data friction is not inherently negative. In forestry, where data must often be interpreted with care and based on ecological expertise, data friction can be productive. It draws attention to data ambiguity, prevents unwanted data sharing, and protects against context loss. This leads to the central argument of the dissertation: data governance is not just about enabling flow, it is also about negotiating the tensions between data liquidity and data friction. Effective data governance involves knowing when to enable data movement and when to slow it down.

Based on the above, the dissertation makes three contributions. First, it moves beyond traditional assumptions of data governance as a matter of formal control, data quality, or compliance. It does so by conceptualizing data governance as a practice-based, socio-technical process, enacted through the everyday efforts of making data usable across systems and contexts. Second, it develops the concepts of data journeys, data liquidity, and data friction to trace how data governance unfolds in motion. In doing so, it highlights the socio-technical frictions that shape data work in practice. These data frictions often reveal where the limitations of dataliquidity are and what work is required to restore it. Third, the dissertation challenges the assumption that data friction is inherently problematic. It shows that data friction can be protective, reflective, and even productive.

Place, publisher, year, edition, pages
Umeå University, 2025. p. 140
Series
Research reports in informatics, ISSN 1401-4572 ; RR-25.02
Keywords
data governance, data work, data liquidity, data journeys, practice-based view, data friction.
National Category
Information Systems
Identifiers
urn:nbn:se:umu:diva-245422 (URN)978-91-8070-801-2 (ISBN)978-91-8070-802-9 (ISBN)
Public defence
2025-11-21, MA121 (MIT-huset), Umeå, 13:00 (English)
Opponent
Supervisors
Available from: 2025-10-14 Created: 2025-10-13 Last updated: 2025-10-14Bibliographically approved

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Koukouvinou, PanagiotaHolmström, Jonny

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Citation style
  • apa
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  • de-DE
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Output format
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