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Navigating digital ambidexterity: insights from and inter-organisational hotel project
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration.ORCID iD: 0000-0002-2495-9676
School of Engineering, Jönköping University, Jönköping, Sweden.ORCID iD: 0000-0001-7016-9360
2024 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

This article focuses on the tensions that occur when project actors work towards digitally driven transformation. Based on the notion of “digital ambidexterity” - defined as the organisational capability to successfully enable the exploitation of existing digital technologies and exploration of new digital initiatives - the study aims to understand how project actors navigate ambidexterity tensions. The empirical part consists of a qualitative case study of an inter-organisational construction project involving about 15 industry actors, with Skanska as the main contractor. Based on public case data and about 15 in-depth interviews with key representatives from involved actors, the article show how digital ambidexterity is navigated through two parallel practices; one is driven by the navigating mindset of each project actor reflecting the operating logic of their home organisations, and one driven by actors in the organisational setting having to deal with sudden unexpected deviations. It is concluded that to navigate digital ambidexterity better, firms should anchor technological benefits in effectiveness measures (doing the right things for the project) and not only efficiency improvements (doing more with less).

Place, publisher, year, edition, pages
2024.
Keywords [en]
Inter-organisational, Digital ambidexterity, Case study, Digitally-driven transformation
National Category
Business Administration
Research subject
Business Studies
Identifiers
URN: urn:nbn:se:umu:diva-229243OAI: oai:DiVA.org:umu-229243DiVA, id: diva2:1895547
Conference
The 40th ARCOM Conference, London, UK, September 2-4, 2024
Available from: 2024-09-05 Created: 2024-09-05 Last updated: 2025-02-05Bibliographically approved

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Jacobsson, Mattias

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CiteExportLink to record
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Citation style
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  • nn-NB
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Output format
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  • asciidoc
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