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Examining senior citizens’ in public transport: the role of digitalization, environmental concern, and traveler satisfaction
School of Business, Economics, and Law, University of Gothenburg, Sweden; K2: The Swedish Knowledge Centre for Public Transport, Lund, Sweden.
Umeå University, Faculty of Social Sciences, Umeå School of Business and Economics (USBE), Business Administration. K2: The Swedish Knowledge Centre for Public Transport, Lund, Sweden.ORCID iD: 0000-0003-2593-9439
LUCSUS (Lund University Centre for Sustainability Studies), Lund University, Sweden; K2: The Swedish Knowledge Centre for Public Transport, Lund, Sweden.
Transport and Roads, Faculty of Engineering, Lund University, Sweden; K2: The Swedish Knowledge Centre for Public Transport, Lund, Sweden.
2025 (English)In: Travel Behaviour & Society, ISSN 2214-367X, E-ISSN 2214-3688, Vol. 38, article id 100924Article in journal (Refereed) Published
Abstract [en]

Increasing the share of travelers using public transport is one way to address environmental problems such as carbon dioxide emissions. Senior citizens represent an increasingly important group in this transition, as they are increasingly mobile and make up a large share of the population. In this paper, we investigate senior citizen's mobility decision-making, focusing on public transport. Through a survey of 5,000 people in three metropolitan areas in Sweden, we find that while senior citizens desire to live in harmony with nature, they are less likely to see car traffic as a cause of environmental problems. They also struggle with the development of digital service delivery options of public transport. For instance, they use apps less, and like using timetables on paper and signs at bus stops more than younger public transport users. Even so, they are more satisfied with public transport than younger travelers, indicating that many seniors like using public transport, despite lacking the environmental motivations to do so.

Place, publisher, year, edition, pages
Elsevier, 2025. Vol. 38, article id 100924
Keywords [en]
Digitalization, Environmental concerns, Public transport, Satisfaction, Senior citizens
National Category
Transport Systems and Logistics Public Administration Studies Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:umu:diva-230951DOI: 10.1016/j.tbs.2024.100924ISI: 001331827300001Scopus ID: 2-s2.0-85205919108OAI: oai:DiVA.org:umu-230951DiVA, id: diva2:1908522
Available from: 2024-10-28 Created: 2024-10-28 Last updated: 2024-10-28Bibliographically approved

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Jansson, Johan

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